MWEB Uncapped Subscribers Feedback

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I have used MWEB news in the past, and it is actually still performing 'ok' - I am getting 150Kb/s from it atm - granted I only synch @ 2048

150 on direct downloads? or torrents? neither of mine are working nearly that well, but im syncing at 4096..
 
My direct HTTP as it stands now is going at 214 :D - but then again, it's from Microsoft Technet - they always give good speeds
News servers max out at 150, but average 60++
 
like i stated above, with mweb news servers, speed are ok, but not always great. I get roughly around 100 - 150k/s 90% of the time. I do on occasion have trouble getting connections but if i leave it to retry for 10- 20min it eventually connects and im away.

With my newsdemon account i am not using port 80.. i requested my accuont be activated on port 119 and i do not use SSL.. and i get full speed.. sometimes it drops to sub 200K/s but i use it mainly for the retention as I download alot of stuff that is quite old.

Normal downloads are excelent.. from filehippo for example, i am pulling teh new winamp at 380K/s...

From hotfile I get lame speeds.. sit at around 60 - 100K/s
 
I'm not sure where the 9 months comes into play,

Been with Mweb since the days of I-Africa, so not a new customer.

I am on an Uncapped ADSL 512 - Group/Corp product, that i have had since July 2010, i do not use bit torrent, P2P, or news servers to download.
I have 2 premium accounts with 2 seperate 1 click hosting site e.g. Rapidshare, Megaupload etc.
Prior to July 2010, i had a 384 shaped uncapped, that i got generally full line speed on downloads from my 3rd party accounts, i then bumped up to 512 and got the same , more or less 50 - 52.5 kB/sec. This remained so up until the beginning of May 2011. This was what i was paying for and this is what i got.

I average about 1 - 1.5 gb per day download, that is less than 50% of my 512 line capacity in a 24 hour period, so i am not a bandwidth hog.

Since then i have not seen or sniffed anything close to what i was getting for all that time. Averaging out at about 33.5 - 38.5 kB/sec day and most of the night up until 11 - 12 pm
While i do understand that during the day shaping policies are in affect, i should at least see an improvement after standard business hours, i am not doing so.

I have just tried to download 3 different files from 3 completely different sites
1 from gametarget.net average speed 28.5 -31.8 kB/sec
2 from Cnet.com a 7.4 mb file starts of at an amazing 500 odd kB/sec and by the time it reaches the 2 mb its down to 33.5 average speed -clearly been throttled.
3 from Nvidia does the same starts high and dribbles down to average 33.5 kB/sec.

It is clear to me that my line is being shaped across the board, this is not what i am paying for , i should at least get full line speed for more than an hour or 2 in the early hours of the morning.

Currently i am paying for a 512 line and clearly only getting a 384 line speed and less

I was contemplating the 1024 upgrade thanks to telkom bumping my 512 line, however if this speed issue is going to remain the norm,i will rather downgrade to the 1gb capped account for R29 just to keep my email acc, and move over to an alternate ISP.

While i am not a big business, nor a wealthy individual who can splurge out on begabuck accounts, i am an average income individual like many other customers who simply would like the common f$%*ing decency of getting the product they are paying for.
 
like i stated above, with mweb news servers, speed are ok, but not always great. I get roughly around 100 - 150k/s 90% of the time. I do on occasion have trouble getting connections but if i leave it to retry for 10- 20min it eventually connects and im away.

With my newsdemon account i am not using port 80.. i requested my accuont be activated on port 119 and i do not use SSL.. and i get full speed.. sometimes it drops to sub 200K/s but i use it mainly for the retention as I download alot of stuff that is quite old.

Normal downloads are excelent.. from filehippo for example, i am pulling teh new winamp at 380K/s...

From hotfile I get lame speeds.. sit at around 60 - 100K/s

You are super lucky.....doesnt matter what type of internet traffic i use...i get 200-250 kB/s. This is costing our company time. We are paying for a 4MB service, and only getting 2.2MB service. This is unacceptable!

I have spoken to MWEB techies, and they all tell me different stories! The latest one is something to do with the 1MB bumps from Telkom.....the tech told me that OVERALL capacity isnt enough and thats why some us are getting these speeds!

Simple test :

Avast from download.com

MWEB : 215 kB/s max
Afrihost : 424 kB/s max

Youbue streaming :

MWEB : 250 kB/s max
Afrihost : 421 kB/s max

Speedtest.net

MWEB: 2.2Mbps
Afrihost: 3.5Mbps

So what does the latest 1MB bumps have to with MWEB's network capacity?!?
 
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Been with Mweb since the days of I-Africa, so not a new customer.

I am on an Uncapped ADSL 512 - Group/Corp product, that i have had since July 2010, i do not use bit torrent, P2P, or news servers to download.
I have 2 premium accounts with 2 seperate 1 click hosting site e.g. Rapidshare, Megaupload etc.
Prior to July 2010, i had a 384 shaped uncapped, that i got generally full line speed on downloads from my 3rd party accounts, i then bumped up to 512 and got the same , more or less 50 - 52.5 kB/sec. This remained so up until the beginning of May 2011. This was what i was paying for and this is what i got.

I average about 1 - 1.5 gb per day download, that is less than 50% of my 512 line capacity in a 24 hour period, so i am not a bandwidth hog.

Since then i have not seen or sniffed anything close to what i was getting for all that time. Averaging out at about 33.5 - 38.5 kB/sec day and most of the night up until 11 - 12 pm
While i do understand that during the day shaping policies are in affect, i should at least see an improvement after standard business hours, i am not doing so.

I have just tried to download 3 different files from 3 completely different sites
1 from gametarget.net average speed 28.5 -31.8 kB/sec
2 from Cnet.com a 7.4 mb file starts of at an amazing 500 odd kB/sec and by the time it reaches the 2 mb its down to 33.5 average speed -clearly been throttled.
3 from Nvidia does the same starts high and dribbles down to average 33.5 kB/sec.

It is clear to me that my line is being shaped across the board, this is not what i am paying for , i should at least get full line speed for more than an hour or 2 in the early hours of the morning.

Currently i am paying for a 512 line and clearly only getting a 384 line speed and less

I was contemplating the 1024 upgrade thanks to telkom bumping my 512 line, however if this speed issue is going to remain the norm,i will rather downgrade to the 1gb capped account for R29 just to keep my email acc, and move over to an alternate ISP.

While i am not a big business, nor a wealthy individual who can splurge out on begabuck accounts, i am an average income individual like many other customers who simply would like the common f$%*ing decency of getting the product they are paying for.

we all seem to be experiencing similar ... as I have a 4meg account but generally getting 384k speeds ... which I do not have a prob when its p2p stuff, but I am getting those type of speeds on http traffic as I see you have too ... so to me this is not what we paying for and also not what mweb advertising ... as http traffic should not be shaped!!
 
Been with Mweb since the days of I-Africa, so not a new customer.

I am on an Uncapped ADSL 512 - Group/Corp product, that i have had since July 2010, i do not use bit torrent, P2P, or news servers to download.
I have 2 premium accounts with 2 seperate 1 click hosting site e.g. Rapidshare, Megaupload etc.
Prior to July 2010, i had a 384 shaped uncapped, that i got generally full line speed on downloads from my 3rd party accounts, i then bumped up to 512 and got the same , more or less 50 - 52.5 kB/sec. This remained so up until the beginning of May 2011. This was what i was paying for and this is what i got.

I average about 1 - 1.5 gb per day download, that is less than 50% of my 512 line capacity in a 24 hour period, so i am not a bandwidth hog.

Since then i have not seen or sniffed anything close to what i was getting for all that time. Averaging out at about 33.5 - 38.5 kB/sec day and most of the night up until 11 - 12 pm
While i do understand that during the day shaping policies are in affect, i should at least see an improvement after standard business hours, i am not doing so.

I have just tried to download 3 different files from 3 completely different sites
1 from gametarget.net average speed 28.5 -31.8 kB/sec
2 from Cnet.com a 7.4 mb file starts of at an amazing 500 odd kB/sec and by the time it reaches the 2 mb its down to 33.5 average speed -clearly been throttled.
3 from Nvidia does the same starts high and dribbles down to average 33.5 kB/sec.

It is clear to me that my line is being shaped across the board, this is not what i am paying for , i should at least get full line speed for more than an hour or 2 in the early hours of the morning.

Currently i am paying for a 512 line and clearly only getting a 384 line speed and less

I was contemplating the 1024 upgrade thanks to telkom bumping my 512 line, however if this speed issue is going to remain the norm,i will rather downgrade to the 1gb capped account for R29 just to keep my email acc, and move over to an alternate ISP.

While i am not a big business, nor a wealthy individual who can splurge out on begabuck accounts, i am an average income individual like many other customers who simply would like the common f$%*ing decency of getting the product they are paying for.
This company assumes from the outset that on an 'uncapped' product you are going to attempt to download as much as possible and sets out to deter it by any means.

This is the underlying problem.
 
Hi guys

@Tjoker and @lucifr, I'd like to look into this matter for you.

Would you please PM me your details so that I can investigate why you are getting the speeds you are currently getting.

Please include also which sites you are downloading from.


Kind regards,
MWEB Guy
 
You are super lucky.....doesnt matter what type of internet traffic i use...i get 200-250 kB/s. This is costing our company time. We are paying for a 4MB service, and only getting 2.2MB service. This is unacceptable!

I have spoken to MWEB techies, and they all tell me different stories! The latest one is something to do with the 1MB bumps from Telkom.....the tech told me that OVERALL capacity isnt enough and thats why some us are getting these speeds!

Simple test :

Avast from download.com

MWEB : 215 kB/s max
Afrihost : 424 kB/s max

Youbue streaming :

MWEB : 250 kB/s max
Afrihost : 421 kB/s max

Speedtest.net

MWEB: 2.2Mbps
Afrihost: 3.5Mbps

So what does the latest 1MB bumps have to with MWEB's network capacity?!?

I agree with you that I don't think the telkom speed bumps for 512k users would effect you.. Maybe only if the added strain on the overall SA internet infrastructure increased as a result, but that goes against what we have been told about available capacity being plenty etc etc.

To be honest, I don't think most technicians know all that much about whats going on with the network as a whole. This is not to say they don't know their job well, but when asked such questions, rather than saying "I don't know" they take a gueastimated stab and hope for the best.

But I see Mr Mweb Guy is coming to your rescue :D

Hope you get sorted man
 
@MWEB Guy
Hi
I am still having problems with slow browsing, even after Telkom supposedly fixed the problem with my line. I am beginning to suspect that there may be an issue with congestion on the ADSL exchange that I am connected to, since a few people in my town mentioned that they are also having problems with slow browsing, all of them with different ISP's.
I know it is a Telkom problem and not a Mweb one, but do you have any advice on what I can do to get some answers from Telkom? I have logged a fault, but I am afraid that they are not really doing anything to fix the problem.
Is there anything you can test from Mweb's side to see if there is really any congestion problems with my connection?

Requim
 
Been with Mweb since the days of I-Africa, so not a new customer.

I am on an Uncapped ADSL 512 - Group/Corp product, that i have had since July 2010, i do not use bit torrent, P2P, or news servers to download.
I have 2 premium accounts with 2 seperate 1 click hosting site e.g. Rapidshare, Megaupload etc.
Prior to July 2010, i had a 384 shaped uncapped, that i got generally full line speed on downloads from my 3rd party accounts, i then bumped up to 512 and got the same , more or less 50 - 52.5 kB/sec. This remained so up until the beginning of May 2011. This was what i was paying for and this is what i got.

I average about 1 - 1.5 gb per day download, that is less than 50% of my 512 line capacity in a 24 hour period, so i am not a bandwidth hog.

Since then i have not seen or sniffed anything close to what i was getting for all that time. Averaging out at about 33.5 - 38.5 kB/sec day and most of the night up until 11 - 12 pm
While i do understand that during the day shaping policies are in affect, i should at least see an improvement after standard business hours, i am not doing so.

I have just tried to download 3 different files from 3 completely different sites
1 from gametarget.net average speed 28.5 -31.8 kB/sec
2 from Cnet.com a 7.4 mb file starts of at an amazing 500 odd kB/sec and by the time it reaches the 2 mb its down to 33.5 average speed -clearly been throttled.
3 from Nvidia does the same starts high and dribbles down to average 33.5 kB/sec.

It is clear to me that my line is being shaped across the board, this is not what i am paying for , i should at least get full line speed for more than an hour or 2 in the early hours of the morning.

Currently i am paying for a 512 line and clearly only getting a 384 line speed and less

I was contemplating the 1024 upgrade thanks to telkom bumping my 512 line, however if this speed issue is going to remain the norm,i will rather downgrade to the 1gb capped account for R29 just to keep my email acc, and move over to an alternate ISP.

While i am not a big business, nor a wealthy individual who can splurge out on begabuck accounts, i am an average income individual like many other customers who simply would like the common f$%*ing decency of getting the product they are paying for.

Why don't you just buy the games/movies/software instead of pirating them and save yourself the trouble ? Don't you find it kind of ironic complaining about paying for stuff you're not getting when you seem quite willing to not pay for stuff you are getting ?
 
150 on direct downloads? or torrents? neither of mine are working nearly that well, but im syncing at 4096..

As per our chat via inbox, we are investigating and A specialist callback has been logged for you.
 
Why don't you just buy the games/movies/software instead of pirating them and save yourself the trouble ? Don't you find it kind of ironic complaining about paying for stuff you're not getting when you seem quite willing to not pay for stuff you are getting ?

:D Every time someone asks this, some people have wobbly hissy fits and say they don't need to explain or justify to anyone what they're downloading. That's fair enough I guess. However, you point has merit. Is there really, genuinely, enough properly free/legal stuff out there (Linux versions, YouTube, games, updates, etc.) which equates to downloading hundreds of megabytes/gigabytes of data day after day after day, month after month after month ... just asking ...
 
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Been with Mweb since the days of I-Africa, so not a new customer.

I am on an Uncapped ADSL 512 - Group/Corp product, that i have had since July 2010, i do not use bit torrent, P2P, or news servers to download.
I have 2 premium accounts with 2 seperate 1 click hosting site e.g. Rapidshare, Megaupload etc.
Prior to July 2010, i had a 384 shaped uncapped, that i got generally full line speed on downloads from my 3rd party accounts, i then bumped up to 512 and got the same , more or less 50 - 52.5 kB/sec. This remained so up until the beginning of May 2011. This was what i was paying for and this is what i got.

I average about 1 - 1.5 gb per day download, that is less than 50% of my 512 line capacity in a 24 hour period, so i am not a bandwidth hog.

Since then i have not seen or sniffed anything close to what i was getting for all that time. Averaging out at about 33.5 - 38.5 kB/sec day and most of the night up until 11 - 12 pm
While i do understand that during the day shaping policies are in affect, i should at least see an improvement after standard business hours, i am not doing so.

I have just tried to download 3 different files from 3 completely different sites
1 from gametarget.net average speed 28.5 -31.8 kB/sec
2 from Cnet.com a 7.4 mb file starts of at an amazing 500 odd kB/sec and by the time it reaches the 2 mb its down to 33.5 average speed -clearly been throttled.
3 from Nvidia does the same starts high and dribbles down to average 33.5 kB/sec.

It is clear to me that my line is being shaped across the board, this is not what i am paying for , i should at least get full line speed for more than an hour or 2 in the early hours of the morning.

Currently i am paying for a 512 line and clearly only getting a 384 line speed and less

I was contemplating the 1024 upgrade thanks to telkom bumping my 512 line, however if this speed issue is going to remain the norm,i will rather downgrade to the 1gb capped account for R29 just to keep my email acc, and move over to an alternate ISP.

While i am not a big business, nor a wealthy individual who can splurge out on begabuck accounts, i am an average income individual like many other customers who simply would like the common f$%*ing decency of getting the product they are paying for.

If you get your games from steam they come down at full line speed.
 
:D Every time someone asks this, some people have wobbly hissy fits and say they don't need to explain or justify to anyone what they're downloading. That's fair enough I guess. However, you point has merit. Is there really, genuinely, enough properly free stuff out there (Linux versions, YouTube, games, updates, etc.) which equates to downloading hundreds of megabytes/gigabytes of data day after day after day, month after month after month ... just asking ...

Steam, say hello to SabreWolfy, SabreWolfy say hello to Steam.
 
Hi guys

@Tjoker and @lucifr, I'd like to look into this matter for you.

Would you please PM me your details so that I can investigate why you are getting the speeds you are currently getting.

Please include also which sites you are downloading from.


Kind regards,
MWEB Guy

I have already given you all the information you required. When you couldn't help me, i phoned MWEB support and my latest response was about the TELKOM capacity...........also, my query has been escalated to one of the engineers(ref:601464) that was suppose to phone me on Monday, but instead, someone else phoned me, gave me the TELKOM CAPACITY excuse and requested the same info i sent to you! Speedtest, MWEB vs Afrishost details and so on.........

I have repeatedly posted that my simple test is as follows.....Avast download from download.com and Youtube streaming...200-250kB/s.

DOES NOT MATTER WHAT TYPE OF INTERNET TRAFFIC I USE...200-250 kB/s on 4MB MWEB UNCAPPED....Afrihost = Perfect speed!
 
Why don't you just buy the games/movies/software instead of pirating them and save yourself the trouble ? Don't you find it kind of ironic complaining about paying for stuff you're not getting when you seem quite willing to not pay for stuff you are getting ?

Actually i do, i collect TV series, box sets, HOWEVER, have you been into Look and Listen and Musica ?
There stock is :
a) way behind current seasons
b) hugely outdated
c) way over priced.
So i order where possible and download to see if the series is worth it or not, considering most if not all is not aired locally , especially foreign language series.

FYI i am complaining about the fact that i am paying for 1 product, that was working perfectly up till some new cr@p software/hardware/thing was installed which is reducing the product down to a lesser product, maybe that seems unreasonable and unfair to you, however i work for a living and expect to get what i pay for , not half , nor a third, of what i pay for.

If a client pays me for a service , they get the service they pay for, not reduced, not half, not a part time thing, but full service for the product purchased.
And i dont obfuscate behind fancy wording liberally quoted to any unsatisfied customer and always written or phrased in such a way that states nothing very clearly, offers no absolutes, only vague definitions in a convoluted way, while continuing to:
1) Sell products, that dont meet the advertised products specifications
2) Offer services that dont meet the advertised specifications
3) Fail, or neglect to provide customers with a full service
4) Limit or cripple the offered services at the customers expense
 
Actually i do, i collect TV series, box sets, HOWEVER, have you been into Look and Listen and Musica ?
There stock is :
a) way behind current seasons
b) hugely outdated
c) way over priced.
So i order where possible and download to see if the series is worth it or not, considering most if not all is not aired locally , especially foreign language series.

FYI i am complaining about the fact that i am paying for 1 product, that was working perfectly up till some new cr@p software/hardware/thing was installed which is reducing the product down to a lesser product, maybe that seems unreasonable and unfair to you, however i work for a living and expect to get what i pay for , not half , nor a third, of what i pay for.

If a client pays me for a service , they get the service they pay for, not reduced, not half, not a part time thing, but full service for the product purchased.
And i dont obfuscate behind fancy wording liberally quoted to any unsatisfied customer and always written or phrased in such a way that states nothing very clearly, offers no absolutes, only vague definitions in a convoluted way, while continuing to:
1) Sell products, that dont meet the advertised products specifications
2) Offer services that dont meet the advertised specifications
3) Fail, or neglect to provide customers with a full service
4) Limit or cripple the offered services at the customers expense

my point im trying to get across....
 
Hi guys

@Tjoker and @lucifr, I'd like to look into this matter for you.

Would you please PM me your details so that I can investigate why you are getting the speeds you are currently getting.

Please include also which sites you are downloading from.


Kind regards,
MWEB Guy

@Will, with respect I presume that they will also get the generic response that I got from MwebGuy and that was to say that in total I used 95G for the month and thus should compare that with previous months and as such I should be happy with the service as there is no problems with it. There was no other technical verification done on my system to determine why my P2P torrents on a 4M account is shaped to the same speed as other consumers get on their 0.384M accounts, my speeds were running at less than 20KB/s. I gave picture copies of my experience on this in this thread.

Regards to the news server I found that specific news items do get a good speed but others are limited to 30KB/s. To me it seems it depends on your upstream provider? No explanation was given about this discrepancy.

It's a pity as I defended Mweb in this thread vehemently but it now seems to me something has changed recently and we are not getting the full picture of what happened, I am currently looking at alternative ISP's as this will not be acceptable. I also note that you have not responded to my last posts regards these issues.

Thanks for your effort any way.
 
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