MWEB Uncapped Subscribers Feedback

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yeah, last few months ive barely used my mweb account (17gb usage) , its more frustrating than anything else, on and off though. and no info on Mweb Network Status page, and several CAS tickets have been opened and no responses yet (Jhb Area)

Afrihost and web africa accounts are running smoothly

thanks for keeping up the PR and stuff MwebGuy, but maybe you arent 100% in the loop with your team? :(
we are all willing to assist to help test and troubleshoot etc to get this issue resolved and the mweb experience back to what it used to be in 2010 :D

+1
 
What's going on? MSN disconnecting, websites are barely loading national and international..
 
Last few days I've had extreme problems with streaming video on youtube. Sometimes buffers on 360p. I'm in JHB.
 
Notice how Mweb Guy is online but they keep quiet as soon as the **** hits the van. Seems there are allot of issues now. Also please dont say "seacom?" that will give them an easy out!

Going at 12kb/s again here.
 
Yes getting something this side again, but still not 100%

International speed tests still crazy bad
 
Notice how Mweb Guy is online but they keep quiet as soon as the **** hits the van. Seems there are allot of issues now. Also please dont say "seacom?" that will give them an easy out!

Going at 12kb/s again here.
You maybe think he would read the posts first, find out what's happening and THEN post about it? Since obviously MwebGuy has never posted anything about network issues in this thread, OH wait, he has.

Patience, learn to have some.
 
What ever they have done in the last couple of hours has sorted my problem out.

Torrents coming down at 40kb/s on a 384 package from Mweb
 
Torrents are flying (for this time of the day) but normal browsing is terrible! I can't even load Gmail or Speedtest.net. Please fix it quickly Mweb!!!
 
Torrents are flying (for this time of the day) but normal browsing is terrible! I can't even load Gmail or Speedtest.net. Please fix it quickly Mweb!!!

Hi AhmedH,

Have you tried refreshing your connection by rebooting the router? Have you tried browsing without doing torrents running at the same time and see if it's the same?

Please send me a tracert and ping to an international & local site.

Please send me your MWEB account details and I'll investigate further.

Kind regards,

MWEB Guy
 
I agree something has improved, speeds still slow, but at least http downloads don't time out all the time now.
 
Notice how Mweb Guy is online but they keep quiet as soon as the **** hits the van. Seems there are allot of issues now. Also please dont say "seacom?" that will give them an easy out!

Going at 12kb/s again here.

Hi Sillicur

Is the 12kb/s speed on torrents, P2P or NNTP?

Anyone who has a shaped account will fall under our dynamic shaping policy. Which means your speeds will fluctuate.

Is there anything running in the background and how many PC's are connected to the router while you connected?

I have asked our network administrators if there is any wrong on our network and they have said, there is currently no reported outage on our network.

Kind regards,

MWEB Guy
 
Sorry mr mweb guy i don't buy this up and down stuff.

My account has been running like a gem for many months, the last week or so at about 17:00 the internet drops off a cliff, it feels like i am running nzb's at full speed, you know when you are maxing your line and trying to surf? Yet there is nothing running but my browser.

Something is very wrong. I can barely load youtube vids tonight.
 
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Back to functional but speeds still not what they should be by any means.

Hi Basjohn,

Which speeds are you referring to and are you still experiencing speed issues?

Could you also send me your MWEB account details please.

Kind regards,

MWEB Guy
 
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