MWEB Uncapped Subscribers Feedback

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Gimaru please send MWEB Guy you preferred contact number, someone will call you and assist.
 
This morning my internet also seems to be back to normal or it was when I left at 6:30am for work.

I had no international or possiblily no connectivity for at least 2 hours last night (sometime in the region of 2am to 4am), I left my machine downloading last night, and according to the date and time stamping of the files downloaded, there seems to be a two hour gap. there is no way my 4 meg line would take over two hours to download a 50 meg file.

I was having major issues last night connecting to astraweb. I was getting a lot of timeouts. Mweb news was running the whole time, without any timeouts until 10:30pm (the time I went to bed) I dont knwo what happned after that. I did post a traceroute before I went to bed and posted here and I had major slow downs to international once it passed through one mweb server. (So that where the problem was mweb - "pos0-0-3-0.lon-up-1.mweb.co.za [196.22.164.2]" )

Hopefully things will be better tonight
 
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Ok,

9:11am and am streaming youtube at 720p. Things feel back to normal. Ping seems a bit slower however:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\John>ping www.google.com

Pinging www.google.com [155.232.240.19] with 32 bytes of data:
Reply from 155.232.240.19: bytes=32 time=177ms TTL=52
Reply from 155.232.240.19: bytes=32 time=169ms TTL=52
Reply from 155.232.240.19: bytes=32 time=51ms TTL=52
Reply from 155.232.240.19: bytes=32 time=180ms TTL=52

Ping statistics for 155.232.240.19:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 51ms, Maximum = 180ms, Average = 144ms
 
update at 09h25
local download from mweb gamezone : 410KB/s
international download from nvidia 230KB/s
no ping packet loss
 
Cannot connect to Mweb Home or Mweb Game Zone pages using IE 9 or FireFox. Other sites, Google, UK Met Office, Mybroadband etc connect withouy problem. Have rebooted router and PC.
 
Looks like I probably spoke too soon about today being different to yesterday. My speeds appeared to be good, but it was only because I had 8 threads going at once, and it was clear from yesterday that any throttling that is taking place is being done at the "per connection" level. If I change my download manager to use only a single thread, I am getting about 45KB/sec.

Again, as was the case yesterday, two friends in Cape Town are getting between 250-340KB/sec on the exact same URL. I'm in Durban.
 
Hi guys i have noticed the past month or so that the shaping on the news server has been restricted to 8-20k during the day and 12am - 7am its full speed on cached or uncached stuff , is it just me or has mweb realy shaped the local news server ? i know the server is free and is a added bonus
 
TonyA said:
Cannot connect to Mweb Home or Mweb Game Zone pages using IE 9 or FireFox. Other sites, Google, UK Met Office, Mybroadband etc connect withouy problem. Have rebooted router and PC.
Click to expand...

Hi TonyA

We are aware that our MWEB page is not compatible with IE 9 as yet. Our engineers are looking into this.

Regards
MWEB Guy
 
ForSure said:
Hi guys i have noticed the past month or so that the shaping on the news server has been restricted to 8-20k during the day and 12am - 7am its full speed on cached or uncached stuff , is it just me or has mweb realy shaped the local news server ? i know the server is free and is a added bonus
Click to expand...

The mweb server is basically pointless to even try and use before 12am. If I need files immediately use a WA account; full line speeds.
 
yeah im hoping we can get to the bottom of this, i dont care, they can shape my account to 56k during the day, but when i get home i dont want to juggle isp accounts and waste time with speed tests and tracerts etc.
currently mweb data + afrihost 10gb account costs more than openweb gold
 
Slow for me today again, trying to do updates for some apps on my iPhone and getting no more than 25kb/s. Last night was getting full speed.
 
vaalpens said:
yeah im hoping we can get to the bottom of this, i dont care, they can shape my account to 56k during the day, but when i get home i dont want to juggle isp accounts and waste time with speed tests and tracerts etc.
currently mweb data + afrihost 10gb account costs more than openweb gold
Click to expand...

signed

and, yes, its slow again...but not on WA backup acc
 
UPDATE:

youtube streams at 480p. justin.tv and the stuff I stream from www.gomtv.net won't even stream at 240p. Below are ping results from all three and one from google.com.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\John>ping www.justin.tv

Pinging www.justin.tv [217.156.169.160] with 32 bytes of data:
Reply from 217.156.169.160: bytes=32 time=236ms TTL=53
Reply from 217.156.169.160: bytes=32 time=235ms TTL=53
Reply from 217.156.169.160: bytes=32 time=235ms TTL=53
Reply from 217.156.169.160: bytes=32 time=235ms TTL=53

Ping statistics for 217.156.169.160:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 235ms, Maximum = 236ms, Average = 235ms

C:\Users\John>ping www.google.com

Pinging www.google.com [155.232.240.19] with 32 bytes of data:
Reply from 155.232.240.19: bytes=32 time=37ms TTL=52
Reply from 155.232.240.19: bytes=32 time=36ms TTL=52
Reply from 155.232.240.19: bytes=32 time=36ms TTL=52
Reply from 155.232.240.19: bytes=32 time=36ms TTL=52

Ping statistics for 155.232.240.19:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 37ms, Average = 36ms

C:\Users\John>ping www.youtube.com

Pinging www.youtube.com [74.125.230.110] with 32 bytes of data:
Reply from 74.125.230.110: bytes=32 time=236ms TTL=53
Reply from 74.125.230.110: bytes=32 time=234ms TTL=53
Reply from 74.125.230.110: bytes=32 time=235ms TTL=53
Reply from 74.125.230.110: bytes=32 time=237ms TTL=53

Ping statistics for 74.125.230.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 234ms, Maximum = 237ms, Average = 235ms

C:\Users\John>ping www.gomtv.net

Pinging www.gomtv.net [211.43.144.134] with 32 bytes of data:
Reply from 211.43.144.134: bytes=32 time=380ms TTL=41
Reply from 211.43.144.134: bytes=32 time=379ms TTL=41
Reply from 211.43.144.134: bytes=32 time=379ms TTL=41
Reply from 211.43.144.134: bytes=32 time=379ms TTL=41

Ping statistics for 211.43.144.134:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 379ms, Maximum = 380ms, Average = 379ms
 
hi MwebGuy & Will

those are just local speedtests and download links

sourceforge uses Tenet mirrors which will be fast because they are local


*edit : suggestion : we need a UK and US link to test speeds on, else these tests wont help you investigate any issues outside our borders...

*edit2 : I've got 2 virtual machines which u can log in and see for your self that im not making these things up, one is on a mweb account, the other on afrihost, the afrihost connection is blazing fast

*edit3 : another tip, add optional fields on the form for people with extra accounts from other isp's
 
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vaalpens said:
hi MwebGuy & Will

those are just local speedtests and download links

sourceforge uses Tenet mirrors which will be fast because they are local
Click to expand...

Agreed, speed tests, especially local ones do not provide a correct results as the connection will spike drastically. I can do a speed test to MWEB's Cpt server and on my 384k line it will spike initially to about 38kB/s for 1 second but when looking at a Networx graph that will be the only spike that high, the rest will be about 18 - 25 kB/s. The Speed test will say my speed is 38kB/s though.

I know it will all aid in the investigation, I thought I'd just point that out though.
 
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