MWEB Uncapped Subscribers Feedback

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Funny.. Mweb seems to magically fix itself at 1am

Last night newsever access was terrible (between 20k to 40k) all night.. once 1am hit it suddenly went full speed. It did the same on Monday and tuesday night..

I think mweb problems are in the shaping system.I seems to cut Cape town off in the late afternoon and then reconnect us later in the evening.

Same on my side. Before 1am it is completely unusable (<20kbs on 4Mbit line)
 
Funny.. Mweb seems to magically fix itself at 1am

Last night newsever access was terrible (between 20k to 40k) all night.. once 1am hit it suddenly went full speed. It did the same on Monday and tuesday night..

I think mweb problems are in the shaping system.I seems to cut Cape town off in the late afternoon and then reconnect us later in the evening.


Getting the same but this is with HTTP.
come 1am full speed 420kb/s
come 8am and slowly it decreases in speed now on 55 still going down slowly.
If it continues yesterdays pattern I should sit on 30 again at around 10am.

Interesting is the fact that Newsdemon right now 8:40am is doing 432kb/s
Must be something with the shaping that is not working correctly.

PTA area.
 
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Well, I am sad to report that there has been no change (here in Durban at least).

For those that read my "MWEB's Traffic Shaping Visualised" post a few pages back, I left the same download running overnight again, which really has given a nice 24-hour "picture" of what we're dealing with... See below:

daily.gif


Will@MWEB, I want so much to believe you when you say that MWEB do not throttle any of their accounts, but I think that the graph above is pretty damning evidence of hard-and-fast throttling between the hours of 08h00 -> 00h00. At the very least, I am yet to hear any other explanation that could justify such performance.
 
Hmmm. Seem to have only done around 700mb on my 4mb uncapped line overnight on nntp to astra us,eu and mweb news server.
 
I see posts from 1am, 3am, dont you ppl sleep? :P But anyway, things looked good before 8 when I downloaded ovi map installer, havent tested anything else yet.
 
Throttling dodgey ports is one thing. But crap man, having 15kbps to download everyday stuff like gfx drivers, acrobat reader, itunes etc etc on a 4mb line is pretty k@k.

Yesterday I downloaded dirt 3 from steam via mweb jhb. 400kbps all the way. Latest nvidia driver from uk? At a lekker ~12kbps...

Obvious throttling is obvious.
 
I wonder what happened last night. I'm on SAOL at home and at work we have a Mweb 4mb business uncapped account. Just after midnight all connectivity was lost at home and a little while after that I received a sms saying our line went down at work 00:16. Got a sms later saying it's back online again at 02:37.

Received a email at work this morning from Mweb saying they are going to do maintenance over this coming weekend in an effort to reduce latency and provide better performance. (28 May 2011 22H00 to 29th May 2011 05H00)
 
Update @ 9:19

Steam: 428Kb/s
NewsDemon: 432Kb/s
HTTP: 39Kb/s
YouTube: Speed Test Failed but able to Stream 720p with no buffering.
 
Well, I am sad to report that there has been no change (here in Durban at least).

For those that read my "MWEB's Traffic Shaping Visualised" post a few pages back, I left the same download running overnight again, which really has given a nice 24-hour "picture" of what we're dealing with... See below:

daily.gif


Will@MWEB, I want so much to believe you when you say that MWEB do not throttle any of their accounts, but I think that the graph above is pretty damning evidence of hard-and-fast throttling between the hours of 08h00 -> 00h00. At the very least, I am yet to hear any other explanation that could justify such performance.

I'm most sympathetic to your cause StNick; those speeds during the day look hideous. I must ask though, is that graph showing NNTP/Torrents/FileShare/HTTP? Sure those speeds aren't good during the day, but is that not the nature of a shaped product with 'dynamic' network load shaping?

I've found that my torrents drag big time during the day, roughly 32KB/s and then go bananas from 11PM... so by the end of the month I still pull the same volume of data as I did a year ago. I'm not sure I can complain about that....
 
The update on my Mac is taking a while, size being 135.1MB and will take roughly 2 hours. So far browsing is quite lekker.
 
I'm most sympathetic to your cause StNick; those speeds during the day look hideous. I must ask though, is that graph showing NNTP/Torrents/FileShare/HTTP? Sure those speeds aren't good during the day, but is that not the nature of a shaped product with 'dynamic' network load shaping?

I've found that my torrents drag big time during the day, roughly 32KB/s and then go bananas from 11PM... so by the end of the month I still pull the same volume of data as I did a year ago. I'm not sure I can complain about that....

Hambone, that is an HTTP download... I specifically created a very large file on my webserver, and have been pulling it with a single thread since Tuesday, 17h00 to get a "picture" of this problem.

I should note though, that I seem to be limited on ALL ports I have tried (ftp, ssh, http), for *all* international traffic.

And if MWEB is throwing salt on my wounds, my Cape Town friends who have not had ANY issues at all are reporting IMPROVED speeds today!!! I think they flipped the wrong switch this morning at 6am.

Edit: Also, I want to make it clear that I don't expect to get full speed all day every day for all protocols. That's an unrealistic expectation from a budget uncapped account like this. But something has changed in the last week, and I am not getting the same service I signed up for 4 months ago. And most importantly, I am not getting the same service that people in Cape Town are getting RIGHT now. At the very least, I want a level playing field.
 
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Hambone, that is an HTTP download... I specifically created a very large file on my webserver, and have been pulling it with a single thread since Tuesday, 17h00 to get a "picture" of this problem.

I should note though, that I seem to be limited on ALL ports I have tried (ftp, ssh, http), for *all* international traffic.

And if MWEB is throwing salt on my wounds, my Cape Town friends who have not had ANY issues at all are reporting IMPROVED speeds today!!! I think they flipped the wrong switch this morning at 6am.

Edit: Also, I want to make it clear that I don't expect to get full speed all day every day for all protocols. That's an unrealistic expectation from a budget uncapped account like this. But something has changed in the last week, and I am not getting the same service I signed up for 4 months ago. And most importantly, I am not getting the same service that people in Cape Town are getting RIGHT now. At the very least, I want a level playing field.

Okay, I have a better picture in my head. That graph then is fascinating... perhaps MWEB has picked up that the file is large enough to justify shaping its download? I'm probably talking out my arse but perhaps the big 'n bad shaper can 'see' its big and decide to apply a shaping rule? Or perhaps the server its on happens to be in an address pool marked as one click hosting? Just playing devils advocate here...

If none of those is a reality, then I completely understand your concerns. Hells bells! Perhaps that explains why the NVIDIA driver i'm pulling for a mate has stalled/taken 9 hours to download on 4mbps... Hmmm.

I'm in Grahamstown, so alas I'm also one of the people routing through CPT. I think I shall download Ubuntu off a private German FTP server and see what speeds I'm getting.
 
Okay, I have a better picture in my head. That graph then is fascinating... perhaps MWEB has picked up that the file is large enough to justify shaping its download? I'm probably talking out my arse but perhaps the big 'n bad shaper can 'see' its big and decide to apply a shaping rule? Or perhaps the server its on happens to be in an address pool marked as one click hosting? Just playing devils advocate here...

If none of those is a reality, then I completely understand your concerns. Hells bells! Perhaps that explains why the NVIDIA driver i'm pulling for a mate has stalled/taken 9 hours to download on 4mbps... Hmmm.

I'm in Grahamstown, so alas I'm also one of the people routing through CPT. I think I shall download Ubuntu off a private German FTP server and see what speeds I'm getting.

Unfortunately, it doesn't seem to discriminate based on filesize. Even a 20mb file from my Dropbox comes down at precisely 256kbps.
 
IMO no line should ever fall as low as 5% of the capacity, no matter what protocol. And that is what's happening at the moment, 20kb/s on a 4MBit line, come on. I can live with 100kb/s but 20? I haven't even been able to download 5mb files from filehosts lately. Not happy
 
Downloading a driver from HP is coming down at 15kb/s while on afrihost its going at 240kb/s
 
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