MWEB Uncapped Subscribers Feedback

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mmshrinker said:
I spoke to a telkom techie about a month ago, and i mentioned that i was going to give my line back to telkom because mweb were giving me no additional value by keeping my line (on the all-inclusive package).
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It's quite a bit cheaper than having it separately with Telkom.. that's the obvious value, and having it all billed and serviced in one place. Why would you bother with the trouble of going back to Telkom with the line just to pay more?
 
mmshrinker said:
I spoke to a telkom techie about a month ago, and i mentioned that i was going to give my line back to telkom because mweb were giving me no additional value by keeping my line (on the all-inclusive package). What he said was interesting, basically "be careful - as soon as you tell them you're dumping them they 'mistakenly' cancel your line with telkom, and you find yourself with no line for days while you have to fix the problem." He says he's seen it many times...so, let's hear from guys who have actually stopped their mweb service and have lived to tell the story!
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Sounds like something they would do.
 
It's finally happened :

Dear MWEB Customer

This email serves as a notice regarding your MWEB ADSL service.

Your current ADSL usage pattern shows repeated instances of prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy.

Please acknowledge receipt of this notice within 24 hours, indicating your intention to rectify the situation. It would also be helpful if you provided us with some feedback on the activities you were engaged in so that we can advise you on the choice of a more appropriate product to suit your specific needs.

Failure to comply with this request will result in additional warnings being issued and will ultimately result in the cancellation of your service.
 
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12kb/s at 11:05 mweb to mweb news. Is the network congested at this time? REALLY?
 
william riker said:
It's finally happened :

Dear MWEB Customer

This email serves as a notice regarding your MWEB ADSL service.

Your current ADSL usage pattern shows repeated instances of prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy.

Please acknowledge receipt of this notice within 24 hours, indicating your intention to rectify the situation. It would also be helpful if you provided us with some feedback on the activities you were engaged in so that we can advise you on the choice of a more appropriate product to suit your specific needs.

Failure to comply with this request will result in additional warnings being issued and will ultimately result in the cancellation of your service.
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How much did you download per month on average? How did you download it?
 
Had an average night last night, my series downloaded at full speeds when using Mediafire, MU and FS. But still struggle with torrents :) but im still happy no complains here. I have learned to embrace the idea that torrents are the lowest priority :P

Edit:Lucidity how much did you download, if you dont mind me asking?
 
william riker said:
It's finally happened :

Dear MWEB Customer

This email serves as a notice regarding your MWEB ADSL service.

Your current ADSL usage pattern shows repeated instances of prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy.
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I am a little confused here. If you have a 4mb Uncapped service like me, then surely "at line, or near line speeds" must be over 3mb/s or even over 3.5mb/s. I have never, ever managed more than 100kB/s (I guess that would be less than 1mb/s) with any service via MWEB - so how come you guys are getting "at line, or near line speeds"?
 
Not to add fuel to the flames or rub people the wrong way up. I must say speeds aren't as bad as they were in the past, since my last post to Will@mweb.

During the day I get around 40-50kb on international NNTP servers, on port 119, and in the evenings after around 10pm full speeds till the following morning 6am.

Cant speak about the gaming side of things, for I am not a big on line player.

But I can truly say I have gotten my money's worth for the past year.

Thanks Mweb, you've kept me on as a client.
 
lordnokon said:
Not to add fuel to the flames or rub people the wrong way up. I must say speeds aren't as bad as they were in the past, since my last post to Will@mweb.

During the day I get around 40-50kb on international NNTP servers, on port 119, and in the evenings after around 10pm full speeds till the following morning 6am.

Cant speak about the gaming side of things, for I am not a big on line player.

But I can truly say I have gotten my money's worth for the past year.

Thanks Mweb, you've kept me on as a client.
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Thank you for support and feedback.

Regards
MWEB Guy
 
william riker said:
i averaged around 300-350 GB recently...
i just bought a Full HD LED, so 720p movies and series.
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How did you download the data - NNTP, P2P, HTTP. Did you download anything which attempts to bypass their shaping? Over VPN? NNTP over SSL?

For the past few days its been bad during the day which is to be expected, but at night it opens up. overall I'm still happy as I'm doing a fair amount of data.
 
hambone said:
Please don't get me wrong people... I'm content with the volume of data I pull; it just frustrates me to see my news client sitting at 0 (literally 0KB/s) all afternoon.
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Same here also unhappy that Mweb are not clear and transparent with their shaping policy, its made me move to other forms of download that I do not prefer.
 
lordnokon said:
Not to add fuel to the flames or rub people the wrong way up. I must say speeds aren't as bad as they were in the past, since my last post to Will@mweb.

During the day I get around 40-50kb on international NNTP servers, on port 119, and in the evenings after around 10pm full speeds till the following morning 6am.

Cant speak about the gaming side of things, for I am not a big on line player.

But I can truly say I have gotten my money's worth for the past year.

Thanks Mweb, you've kept me on as a client.
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How do you get 40 - 50kb during the day using international NTTP servers .. I get 0.0kb during the day...... My speed only starts around 9pm if I am lucky.

I still cant believe that mwebs network remains at full capacity so late... I would except it to start easing off at 5pm when the working day starts ending
 
william riker said:
It's finally happened :

Dear MWEB Customer

This email serves as a notice regarding your MWEB ADSL service.

Your current ADSL usage pattern shows repeated instances of prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy.

Please acknowledge receipt of this notice within 24 hours, indicating your intention to rectify the situation. It would also be helpful if you provided us with some feedback on the activities you were engaged in so that we can advise you on the choice of a more appropriate product to suit your specific needs.

Failure to comply with this request will result in additional warnings being issued and will ultimately result in the cancellation of your service.
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lulz
 
fbman said:
How do you get 40 - 50kb during the day using international NTTP servers .. I get 0.0kb during the day...... My speed only starts around 9pm if I am lucky.

I still cant believe that mwebs network remains at full capacity so late... I would except it to start easing off at 5pm when the working day starts ending
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Its not that there network is running full capacity, is Qos of the protocols we use to connect to NNTP servers and p2p.

Will@MWEB said:
We have already openly discussed the changes implemented since the beginning of May starting with the introduction of the London traffic manager. subsequent to this we shifted the local links to a more dynamic QoS model which allows the p2p traffic to burst into available space more dynamically, but in the reverse when other traffic picks up volume it is going to force the p2p to back off more effciently and this is something as a p2p using community you guys are going to have to come to terms with, because it is not changing. Over the long haul this does in fact allow for more p2p traffic to flow through the network and this is born out by overall usage statistics so depending on network load it is possible that you will see these p2p deadspots at certain times of the day, but at other times of the day you will see more throughput than you have previously and you will find that the overnight speeds taper off more gradually in the morning.
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lordnokon said:
Not to add fuel to the flames or rub people the wrong way up. I must say speeds aren't as bad as they were in the past, since my last post to Will@mweb.

During the day I get around 40-50kb on international NNTP servers, on port 119, and in the evenings after around 10pm full speeds till the following morning 6am.

Cant speak about the gaming side of things, for I am not a big on line player.

But I can truly say I have gotten my money's worth for the past year.

Thanks Mweb, you've kept me on as a client.
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Thanks lordnokon for keeping us honest, we appreciate the criticism and the positive feedback alike :)
 
0.0 kbps ........... so now day is just 100% no action I take it? I get 50 kbps from like 7pm - 1am and then almost full speed from 1-6am when it goes back to 0.0kbps.
 
gregmcc said:
How did you download the data - NNTP, P2P, HTTP. Did you download anything which attempts to bypass their shaping? Over VPN? NNTP over SSL?

For the past few days its been bad during the day which is to be expected, but at night it opens up. overall I'm still happy as I'm doing a fair amount of data.
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it was P2P, at night i get full speed but shaped during the day so i left my PC on to download stuff i couldn't get during the day.
 
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