MWEB Uncapped Subscribers Feedback

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MegasXLR said:
Thanks Will@Mweb, I have never been offered a congestion check but will be happy if you do, what do I need to do from my side? I wonder as this spate of bad experience comes and goes. I wonder if my Telkom line is suspect as I had problems in the past where my phone line quality deterioration at times, how can this be checked. What software or tests can I run to check for noise, dropped packets, etc.
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We have your details already so I've jumped the gun on you and asked one of the MWEB Guys to send a request through to Telkom on this front already :) It can take a few days for us to get feedback on these queries so bear with us.

You could try and setup various ping graphing tools and packet loss monitors, but for me the best tests are still the basic old school ones that just about anyone can run.

Next time you're experiencing latency problems in game, make sure you have nothing else using bandwidth running, drop to a command line and do ping -n 100 www.mweb.co.za

and tracert (or pathping) www.mweb.co.za

In the first test if your ADSL conditions are optimal you should get a consistently low response. Any spikes to significantly higher values and timeouts are most likely indications of less than ideal line, or exchange conditions.

The tracert/pathping test should give you some indication of the where the latency is being introduced on your connection. In classic congestion symptoms you will usually see the latency ramp up on hop 2, or 3. If you have an alternate ISP account available then you can run similar tests using that account (you may want to substitute www.mweb.co.za for that ISPS website) to see if the results are similar.

It goes without saying that you should always try to test as close to the problem period as possible, it doesn't help if you experience in game latency now and run the tests an hour later as congestion symptoms can come and go intermittently depending on the load on the DSLAM at the time.
 
No complaints here lately, but it still remains the real "feel" or "experience" that counts.

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Will@MWEB said:
We have your details already so I've jumped the gun on you and asked one of the MWEB Guys to send a request through to Telkom on this front already :) It can take a few days for us to get feedback on these queries so bear with us.
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Thanks a million.
 
MegasXLR said:
Thanks a million.
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On a personal note I don't know how you can play an FPS on a console, it's just wrong :p I got KZ3 in my PS3 bundle and after a very frustrating couple of hours took it down to 2nd hand store and traded it in for Uncharted :)
 
Will@MWEB said:
On a personal note I don't know how you can play an FPS on a console, it's just wrong :p I got KZ3 in my PS3 bundle and after a very frustrating couple of hours took it down to 2nd hand store and traded it in for Uncharted :)
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Coming from KZ2 there is nothing like it ever, the KZ3 online realism is great therefore I love it. Uncharted is another experience all together ans I am currently experiencing U3 online beta.
 
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cape town steam server seems to be working good, 450kbs+ on mw2

scrap that just checked its going 90kbs :(
 
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Pr⊕phet said:
lol, joke is on you. btw steam servers are congested no-one is getting good speeds on them.
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I know, but that doesn't explain any of the other issues I'm having. They've been throttling my line at 160K the whole weekend. I'm now being throttled at 40K.

EDIT: And don't tell me they don't throttle... I know what shaping vs. throttling is.
 
Pr⊕phet said:
Maybe they are cleaning the line of bad language ? :confused:
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For the money I'm paying per month for my <=1MB line speed bad language is but a drop in the bucket of the potential anger expressions I feel like unleashing like right now.
 
My Left4Dead 2 update of 164.5MB was crawling along tonight, varying wildly between 30KB/s and 120KB/s and dropping to 0KB/s for minutes. Download box didn't tell me which server I was downloading from. Now downloading three other updates and they're smoking. Very strange.
 
extremist said:
My Left4Dead 2 update of 164.5MB was crawling along tonight, varying wildly between 30KB/s and 120KB/s and dropping to 0KB/s for minutes. Download box didn't tell me which server I was downloading from. Now downloading three other updates and they're smoking. Very strange.
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no ****. switched to international server again.

local server speed (more than a year :eek:):

29z7g2o.jpg


servers are overloaded, no evil play from mweb or webafrica.
 
RaptorSA said:
I know, but that doesn't explain any of the other issues I'm having. They've been throttling my line at 160K the whole weekend. I'm now being throttled at 40K.

EDIT: And don't tell me they don't throttle... I know what shaping vs. throttling is.
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Same here - NZB's @ 40K today, was around 60K-120K since lunchtime sunday (yesterday). Go Mweb. Something's up.
 
thewusman said:
Same here - NZB's @ 40K today, was around 60K-120K since lunchtime sunday (yesterday). Go Mweb. Something's up.
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Yeah, exactly the speeds I've been seeing. This is definitely throttling since I've been keeping a good eye out at what's going on with my connection since last week.

If I have say, a torrent and a Steam or Http download they'll consistently drop up and down respectively to keep the line average at about 160K (That was Yesterday and most of Saturday). That shouldn't happen when just shaping the protocols since I KNOW my 4MB line can handle 3.5Mb/s easily, so if they shape the torrent for instance my HTTP shouldn't be affected, which is not nearly the case. I can also see the throttling when just surfing pages, it used to be that when downloading a torrent at 100K or so didn't affect my browsing since there was more than enough bandwidth to still supply a decent speed for HTTP, now, if I'm maxing my current "throttled" speed with downloads my browsing becomes incredibly slow and I can see my download speeds drop so that the HTTP traffic can get through. At this moment it's about 40K and I'm seeing the exact see-saw effect I saw the weekend between a Steam download, browsing and a torrent.

Simply put: It's exactly the kind of behaviour you see when the bandwidth you're allowed by your ISP is less than your actual line speed. A.K.A. Throttling

EDIT: Oh, and another thing. I can pick up when they start throttling since it somehow screws up the priority on the protocols. Usually when they just apply shaping my torrents, Steam etc. give way to browsing and streaming. Once the throttling starts your line saturation is almost all that counts, if you're downloading or streaming all else goes to hell. If I were to take a wild guess I'd say it happens when they throttle the line but the shaping speeds doesn't take the throttling into account. In other words, they might shape the torrent protocol on a 4MB line to 150 or 200Kbps but you're line is being throttled at say, 160. That leaves almost nothing for the rest of the protocols causing the massive slowdowns on everything else.
I think it was on Friday and Saturday morning when things were looking good this side. Torrents were reaching about 2Mbps (not great, but I was happy to see those speeds again) and even then I could stream Youtube and browse without issues. A typical example of "good" shaping and not throttling.

I could be completely wrong of course. But I'm just trying to make sense of this... :-/

EDIT: Speeds looking much better since 10:30PM, doesn't help much since it's bedtime. Crap.
 
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RaptorSA said:
Yeah, exactly the speeds I've been seeing. This is definitely throttling since I've been keeping a good eye out at what's going on with my connection since last week.

If I have say, a torrent and a Steam or Http download they'll consistently drop up and down respectively to keep the line average at about 160K (That was Yesterday and most of Saturday). That shouldn't happen when just shaping the protocols since I KNOW my 4MB line can handle 3.5Mb/s easily, so if they shape the torrent for instance my HTTP shouldn't be affected, which is not nearly the case. I can also see the throttling when just surfing pages, it used to be that when downloading a torrent at 100K or so didn't affect my browsing since there was more than enough bandwidth to still supply a decent speed for HTTP, now, if I'm maxing my current "throttled" speed with downloads my browsing becomes incredibly slow and I can see my download speeds drop so that the HTTP traffic can get through. At this moment it's about 40K and I'm seeing the exact see-saw effect I saw the weekend between a Steam download, browsing and a torrent.

Simply put: It's exactly the kind of behaviour you see when the bandwidth you're allowed by your ISP is less than your actual line speed. A.K.A. Throttling
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I think you've summed it up perfectly.

Now if only they'd admit it.
 
Torrents that were going at full speed 2 days ago are now dead. Been crawling along at 12-20kb/s all evening.

Have torrents been completely killed by Mweb now?


Edit: Almost got excited there when my torrents jumped to full speed for about 30sec
 
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Bar_Rat said:
Torrents that were going at full speed 2 days ago are now dead. Been crawling along at 12-20kb/s all evening.

Have torrents been completely killed by Mweb now?
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They have been killed a few months ago (April), was better again last week but it seems since Sunday something changed again.
 
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