Hi Sillicur
We cannot provide you with any additional feedback on the issues you are reporting without sufficient troubleshooting data. The syntax of the pathping command is very straight forward.
cmdprompt> pathping bbc.co.uk for example is all that would be required and then allow the test to complete fully (it takes longer than a normal tracert). As you are claiming that the problem is specific to your MWEB account please provide comparative results between your MWEB account and alternative provider and if there is a clear indication that the packetloss you are experiencing is on the MWEB portion of the route I will have it investigated.
Also please do not make use of tests to Blizzard servers as Blizzard block ICMP traffic on the last portion of the route and you will not get any valid results.
If you cannot provide this information then I'm afraid there is nothing further that we can respond on.
Kind Regards
Will
Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:
0 Sillicur-PC [41.135.68.126]
1 41-133-132-1.dsl.mweb.co.za [41.133.132.1]
2 Te1-1-0.508.cpt-ipc-1.mweb.co.za [196.28.178.190]
3 Vlan92.cpt-hscore-1.mweb.co.za [196.28.179.11]
4 TenGigE0-2-0-0.11.cpt-up-1.mweb.co.za [196.28.178.97]
5 pos0-0-3-0.lon-up-1.mweb.co.za [196.22.164.2]
6 149.6.98.17
7 te3-4.ccr02.lon02.atlas.cogentco.com [154.54.36.169]
8 te9-2.mpd02.lon01.atlas.cogentco.com [130.117.48.153]
9 ldn-b4-link.telia.net [213.248.70.237]
10 ldn-bb2-link.telia.net [80.91.249.181]
11 ldn-b3-link.telia.net [213.155.133.5]
12 siemens-ic-119241-ldn-b2.c.telia.net [213.248.104.70]
13 212.58.238.137
14 virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]
Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Sillicur-PC [41.135.68.126]
0/ 100 = 0% |
1 52ms 2/ 100 = 2% 2/ 100 = 2% 41-133-132-1.dsl.mweb.co.za [41.133.132.1]
0/ 100 = 0% |
2 50ms 1/ 100 = 1% 1/ 100 = 1% Te1-1-0.508.cpt-ipc-1.mweb.co.za [196.28.178.190]
0/ 100 = 0% |
3 52ms 1/ 100 = 1% 1/ 100 = 1% Vlan92.cpt-hscore-1.mweb.co.za [196.28.179.11]
0/ 100 = 0% |
4 55ms 3/ 100 = 3% 3/ 100 = 3% TenGigE0-2-0-0.11.cpt-up-1.mweb.co.za [196.28.178.97]
0/ 100 = 0% |
5 205ms 1/ 100 = 1% 1/ 100 = 1% pos0-0-3-0.lon-up-1.mweb.co.za [196.22.164.2]
0/ 100 = 0% |
6 206ms 0/ 100 = 0% 0/ 100 = 0% 149.6.98.17
1/ 100 = 1% |
7 204ms 3/ 100 = 3% 2/ 100 = 2% te3-4.ccr02.lon02.atlas.cogentco.com [154.54.36.169]
0/ 100 = 0% |
8 203ms 5/ 100 = 5% 4/ 100 = 4% te9-2.mpd02.lon01.atlas.cogentco.com [130.117.48.153]
0/ 100 = 0% |
9 203ms 1/ 100 = 1% 0/ 100 = 0% ldn-b4-link.telia.net [213.248.70.237]
0/ 100 = 0% |
10 257ms 5/ 100 = 5% 4/ 100 = 4% ldn-bb2-link.telia.net [80.91.249.181]
0/ 100 = 0% |
11 251ms 3/ 100 = 3% 2/ 100 = 2% ldn-b3-link.telia.net [213.155.133.5]
0/ 100 = 0% |
12 204ms 2/ 100 = 2% 1/ 100 = 1% siemens-ic-119241-ldn-b2.c.telia.net [213.248.104.70]
0/ 100 = 0% |
13 254ms 7/ 100 = 7% 6/ 100 = 6% 212.58.238.137
0/ 100 = 0% |
14 254ms 1/ 100 = 1% 0/ 100 = 0% virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]
Trace complete.
Now, this is when i got disconnected from the games and saw timeouts in cmd. Caught it finally.
Here is afrihost right after the mweb pathping.
Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:
0 Sillicur-PC [196.215.60.133]
1 196-210-145-129.dynamic.isadsl.co.za [196.210.145.129]
2 196.38.73.85
3 cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
4 core1b-rba-te2-0-1.ip.isnet.net [168.209.1.181]
5 mi-za-rba-p5-gi2-0-2.ip.isnet.net [168.209.164.97]
6 mi-uk-dock-p3-gi3-1-1.ip.isnet.net [168.209.161.80]
7 core1a-dock-gi1-0-17.ip.isnet.net [168.209.164.204]
8 168.209.246.66
9 bbc-gw1-linx.prt0.thdoe.bbc.co.uk [195.66.226.103]
10 212.58.238.133
11 virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]
Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Sillicur-PC [196.215.60.133]
0/ 100 = 0% |
1 69ms 0/ 100 = 0% 0/ 100 = 0% 196-210-145-129.dynamic.isadsl.co.za [196.210.145.129]
0/ 100 = 0% |
2 70ms 0/ 100 = 0% 0/ 100 = 0% 196.38.73.85
0/ 100 = 0% |
3 69ms 0/ 100 = 0% 0/ 100 = 0% cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
0/ 100 = 0% |
4 72ms 0/ 100 = 0% 0/ 100 = 0% core1b-rba-te2-0-1.ip.isnet.net [168.209.1.181]
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% mi-za-rba-p5-gi2-0-2.ip.isnet.net[168.209.164.97]
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% mi-uk-dock-p3-gi3-1-1.ip.isnet.net[168.209.161.80]
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% core1a-dock-gi1-0-17.ip.isnet.net[168.209.164.204]
0/ 100 = 0% |
8 292ms 0/ 100 = 0% 0/ 100 = 0% 168.209.246.66
0/ 100 = 0% |
9 300ms 0/ 100 = 0% 0/ 100 = 0% bbc-gw1-linx.prt0.thdoe.bbc.co.uk[195.66.226.103]
0/ 100 = 0% |
10 273ms 0/ 100 = 0% 0/ 100 = 0% 212.58.238.133
0/ 100 = 0% |
11 295ms 0/ 100 = 0% 0/ 100 = 0% virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]
Trace complete.
Also, ping is 100% on afrihost
Ping statistics for 212.58.241.131:
Packets: Sent = 45, Received = 45, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 293ms, Maximum = 297ms, Average = 294ms
Games do also not lag out on afrihost. At all, never have so far.
So here is your proof, everything you asked for and everything you should have done. Guess now you will blame something else? If you blame something like street lights now I will go crazy, just FYI. If you cannot help me here with this after i have struggled to catch it and basically sat here for hours on end doing your job, i would like to have the phone number of your superior.
There can be no doubt now that i have supplied you with all the information you requested. Comparison results show afrihost not timing out while Mweb has packet loss on just about every hop. Same router, same pc, same telkom line. I have also contacted telkom earlier this week and they assured me that my line is fine. I will keep re-posting this every 12 hours round about so everyone can see it that comes to this thread until I get a response and this is fixed.
You have had a pretty bad tone in your messages, "chasing shadows" etc. Just want to point this out to the general public also.
