MWEB Uncapped Subscribers Feedback

Status
Not open for further replies.
Anyone else's usenet turned off? Everything else working fine. only getting about 1-3 kb/s on astraweb account.
 
MWEB Guy said:
Thanks Copacetic, I have logged the call back already. You should be contacted tomorrow.

Kind regards, MWEB Guy
Click to expand...

After a lot of time on the phone, various accounts, and a router swap, the word from MWEB is that there is a problem, but it's on Telkom's side.

Phone Telkom, report the fault, every time I try Telkom says I must get MWEB to report it for some ****ing reason (line is not with them).

MWEB people were friendly, patient, and did their best to diagnose the issue. Telkom people were rude, uninterested, and this is when I could get through to them without being disconnected by their stupid phone service thing.

So, problem not solved or even diagnosed, but I've been quite satisfied so far with MWEB's involvement.
 
Is anyone else experiencing AWFUL performance from their MWEB accounts in the last few days??

My 4meg uncapped is absolutely useless, downloads never finish and are always interrupted, pages half load if at all, youtube videos will not cache...

Been happy with this account for 6 months or so but this is terrible.
 
randomguy said:
Is anyone else experiencing AWFUL performance from their MWEB accounts in the last few days??

My 4meg uncapped is absolutely useless, downloads never finish and are always interrupted, pages half load if at all, youtube videos will not cache...

Been happy with this account for 6 months or so but this is terrible.
Click to expand...

Good Evening randomguy

Please provide me your MWEB account details and I will look into this for you. Also please provide me pings and tracers to local and international sites.

Kind regards,
MWEB Guy
 
Usenet is dead since about an hour ago....using newsdemon. Any one else experiencing this?

Torrents are flying on the other hand :confused: so not sure its shaping

EDIT: and now its back... very weird. Correction... its dead again. Prepare the rollercoaster
 
Last edited:
Something is definitely wrong again. Having the same problems as the previous time when there was issues on the network.

For example downloads from fileserve disconnect and the program Jdownloader cant do updates. Same problem from 8 different PC's and two business adsl accounts and one home user account. Been like this since about Monday/Tuesday.
 
randomguy said:
Is anyone else experiencing AWFUL performance from their MWEB accounts in the last few days??

My 4meg uncapped is absolutely useless, downloads never finish and are always interrupted, pages half load if at all, youtube videos will not cache...

Been happy with this account for 6 months or so but this is terrible.
Click to expand...

Yes, really bad. Keep getting random resets. I have an axxess account that works absolutely fine on the same sites so I know it's not hardware, line, modem etc. The MWEB account is sick ... I think it's fatal.
 
Mweb... have you taken the bf3 beta and prioritized it as gaming traffic on your servers? Playing during the day on mweb 4mb uncapped results in disconnections... doesn't happen in the evenings. If I switch to a wage or afrihost account... no disconnections during the day. Oh... this is using mweb bf3 beta servers.

This is like Bad Company 2 used to be on the mweb network when it first came out.
 
pmurgs said:
Mweb... have you taken the bf3 beta and prioritized it as gaming traffic on your servers? Playing during the day on mweb 4mb uncapped results in disconnections... doesn't happen in the evenings. If I switch to a wage or afrihost account... no disconnections during the day. Oh... this is using mweb bf3 beta servers.

This is like Bad Company 2 used to be on the mweb network when it first came out.
Click to expand...

Hi pmurgs,

Please post all Game related queries on our MyBB Gaming thread or the best place will be our dedicated Games forum via the following link: http://www.mweb.co.za/games/Home.aspx

Regards,

MWEB Guy
 
pmurgs said:
Mweb... have you taken the bf3 beta and prioritized it as gaming traffic on your servers? Playing during the day on mweb 4mb uncapped results in disconnections... doesn't happen in the evenings. If I switch to a wage or afrihost account... no disconnections during the day. Oh... this is using mweb bf3 beta servers.

This is like Bad Company 2 used to be on the mweb network when it first came out.
Click to expand...
According to the top guy at MWEB, games are given highest priority on the network. Was he lying?
 
Lounger said:
According to the top guy at MWEB, games are given highest priority on the network. Was he lying?
Click to expand...

Hi Lounger,

I can assure you our Game Administrators will not lie. It is true that Gaming gets top priority on our network.

Here is is a link to a public post where our Games manager Desmond Kurz explains.

http://www.itnewsafrica.com/2011/09/mweb-to-provide-dedicated-bf3-servers/

extract: "In fact, all gaming traffic on the MWEB network is given top priority."

Kind regards,

MWEB Guy
 
I have been with mweb uncapped 4 meg pretty much since launch and i must say the service has only improved and in fact it seems to get better every month in terms of shaping/p2p, never have any issues at all. Thanks to all those working behind the scenes to make this possible :)
 
Fader4 said:
I have been with mweb uncapped 4 meg pretty much since launch and i must say the service has only improved and in fact it seems to get better every month in terms of shaping/p2p, never have any issues at all. Thanks to all those working behind the scenes to make this possible :)
Click to expand...

Hi Fader4,

Thank you for the positive feedback.

Regards,

MWEB Guy
 
Yep, I can only add to what Fader4 said, lately the service has been superior to anything I have had before.
Its beyond my expectations and I am very happy.
 
Telkom came around, took a look and assured me the problem is not a local one.

With regards to the second hop of my traceroute timing out, this is between MWEB and someone they must deal with in Pretoria, according to the very nice chap from Telkom.

Tracing route to reddit.com [62.41.10.74]
over a maximum of 30 hops:

1 3 ms 1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 50 ms 52 ms 52 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]

4 44 ms 42 ms 43 ms Vlan92.cpt-hscore-1.mweb.co.za [196.28.179.11]
5 55 ms 55 ms 53 ms tengige0-2-0-0.11.cpt-up-1.mweb.co.za [196.28.17
8.97]
6 249 ms 249 ms 267 ms pos0-0-3-0.lon-up-1.mweb.co.za [196.22.164.2]
7 246 ms 245 ms 247 ms 149.6.98.17
8 241 ms 241 ms 241 ms te8-7.mpd02.lon01.atlas.cogentco.com [154.54.36.
169]
9 241 ms 241 ms 275 ms kpn.lon01.atlas.cogentco.com [130.117.14.114]
10 239 ms 241 ms 242 ms static-ip-62-41.eurorings.net [62.41.10.74]

Trace complete.

Why does that second step time out? Does it matter?

Why am I having slow downs then?

Who do I turn to next?
 
copacetic said:
Telkom came around, took a look and assured me the problem is not a local one.

With regards to the second hop of my traceroute timing out, this is between MWEB and someone they must deal with in Pretoria, according to the very nice chap from Telkom.

Tracing route to reddit.com [62.41.10.74]
over a maximum of 30 hops:

1 3 ms 1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 50 ms 52 ms 52 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]

4 44 ms 42 ms 43 ms Vlan92.cpt-hscore-1.mweb.co.za [196.28.179.11]
5 55 ms 55 ms 53 ms tengige0-2-0-0.11.cpt-up-1.mweb.co.za [196.28.17
8.97]
6 249 ms 249 ms 267 ms pos0-0-3-0.lon-up-1.mweb.co.za [196.22.164.2]
7 246 ms 245 ms 247 ms 149.6.98.17
8 241 ms 241 ms 241 ms te8-7.mpd02.lon01.atlas.cogentco.com [154.54.36.
169]
9 241 ms 241 ms 275 ms kpn.lon01.atlas.cogentco.com [130.117.14.114]
10 239 ms 241 ms 242 ms static-ip-62-41.eurorings.net [62.41.10.74]

Trace complete.

Why does that second step time out? Does it matter?

Why am I having slow downs then?

Who do I turn to next?
Click to expand...

Good Afternoon Copacetic

Please advise if your experience has improved since the Telkom tech was at your premises?
 
I'm getting a 'connection refused' error using SABnzbd, tried restarting pc and router, same thing with the firewall off...
 
MWEB Guy said:
Good Afternoon Copacetic

Please advise if your experience has improved since the Telkom tech was at your premises?
Click to expand...

He did not do anything. Aside from test my line, which is just perfect he says.

As for the slowdowns, they are intermittent.

I'll be sure to post when and if they happen again.

*edit*

I still want to know what the story is with that time-out. According to the MWEB tech guy I spoke to, that's definitely a problem.

Now, I have both MWEB and Telkom seemingly at a loss for how to resolve this.

Where do I go from here?
 
copacetic said:
He did not do anything. Aside from test my line, which is just perfect he says.

As for the slowdowns, they are intermittent.

I'll be sure to post when and if they happen again.

*edit*

I still want to know what the story is with that time-out. According to the MWEB tech guy I spoke to, that's definitely a problem.

Now, I have both MWEB and Telkom seemingly at a loss for how to resolve this.

Where do I go from here?
Click to expand...

The timeout is on the 2nd hop, therefore it would seem to be closer to the remote end. I would check my cables, micro-filters and things of that nature.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X