Neotel Network Notices

Update

Date: 11/12/2009
Description of Failure: Abis Signalling Link interrupted
Start time: 10:48
End time:

Service Affected: JHB037_ Isando

Time of Update: 11:03
Update 1: Handed to Ip to investigate



Time of Update:
End Update:
RFO:
 
Update

Date of Fault : 14/12/2009
Start time : around 13:35
Description of Failure : RAN/GP/P2P and PmP Cable Hill To multiple sites failed due to heavy rain

Neotel NOC Ref Number : SR11386518

Service/s Affected : FF BTSs
Eestrust
Mogale Primary
Kings Highway
Woodhill
PakelFlats
Montana
Atterbury
Queenswood
menloPark
hanniferCentre
Murraysfiled
Waterkloof
Valhalla
Roslyn
Sinoville
Mamelodi


Time of Update : 14:02
Update 1 : Sites affected by the heavy rain experienced in the area, we’ll keep an eye as some of them are already clearing

Time of Update : 14:36
Update 2 : Sites have restored ,Noc monitoring .
 
Update

Date: 16/12/2009
Description of Failure: Abis Signalling Link interrupted/ Cable Hill cluster
Start time: 17:07
End time:

Service Affected: West Industrial PTA 028
Osdic Flats PTA053
Theresa Park PTA019
Kwagasrand PTA029
Gezina PTA 010
Lalapansie PTA040
Suiderburg PTA005
tenet-hsrc-mc-16-neo-mi
tenet-wrc-mc-96-neo-mi
tenet-up-ond-75-neo-mi




Time of Update: 17:33
Update 1 Suspect power JCS investigating .

Time of Update 18:45
Update 2 : Hi All , Please be advised that we have a Tech who is on site at the moment and is on conference with to resolve this fault, as soon as these guys find the problem you will be advised.
SOC, please take note of the services affected by this.

Time of Update : 18:52
Update 3 : Hi All, could not restore the second APC, has been dispatched to further investigate ETA 45 minutes, next update after 1 hour.

Time of Update : 19:51
Update 4 : Has just arrived at site, investigations are about to continue.

Time of Update : 22:50
Update 5 : Discovered that the fuses on the APC has blown, they are now busy them, in order to be replaced, we will keep you updated.

Time of Update : 01:45
Update 6 : Sam, has found the fuses, services should restore shortly.



Time of Update: 2:02
End Update: Services restored @ 01:41. As per Sam (Regro) TT can be closed.
RFO: Power Failure and blown fuses on the APC.
 
Update

Description of Failure: Abis signaling link interupted
Start time: 15:07

End time:

None Service Affecting: Murrayfield34003972

Time of update: 15:37
Update_1: IP NOC please investigate, Clement please check the microwave.

Time of update: 15:58
Update_2:Microwave is fine, alarm clear on IP 15:35 as per alarm log.NOC to monitor

Time of update: 16:55
Update_3: The site is down again and FST to be dispatched. Oracle ref 1725300

Time of update: 15:17
Update_4:will be attending ETA 2hours

Time of update: 20:20
Update_5: Arrived at site@19:20 and the site was up since 18:29. He remained onsite until 20:20 and the site was still stable. Is leaving the site now and TAC2RAN is investigating why was the site interfailing?
 
Update

Date 20/12/09
Description of Failure RAN:JHB:/PmP Primrose Hill Cluster -CPE Van Buuren deregistered at AP45 deg
Start time 08:26


Service Affected Van Buuren (BTS)



Time of Update 09:15
Update 1 Sam from Regro will investigate and advised.

Time of Update 09:45
Update 2 Sam from Regro is on his way to Primrose hill to investigate. Suspect problem at the cluster. ETA:10:40

Time of Update 10:52
Update 3 Sam from Regro on site, alarm cleared while localizing , he will monitor for 30 minutes. Next update 11:25

Time of Update 11:48
Update 4 As per Sam when he arrive at site the alarm was cleared, he monitor for 30 minutes and still up. NOC will monitor further.

Time of Update 11:48
Update 4 The site still up
 
Update

Date: 23/12/2009
Description of Failure: Neotel Internet: Unable to access international sites.
Start time: 22h59
End time:
Service Affected: All Neotel customer, EBU and CBU

Time of Update: 23h40
Update 1: Unable to get hold of IP call-out engineer and the Senior Manager.

Time of Update: 23h45
End Update: Escalated to Charles Webster, who in-turn escalated the problem to Vinnay Singh.

Time of Update: 00h05
End Update: Managed to get hold of Nothemba and he agreed to assists with this fault. She is busy investigating.

Time of Update: 00h50
End Update: Nothemba is still investigating. Some of the sites are now accessible, but connection is very slow.

Time of Update: 01h10
End Update: IP Senior Manager, Siya, is also assisting Nothemba, feedback to follow ASAP.

Time of Update: 01h20
End Update: Fault has also been reported with Tata IPNOC to assists. See attached email.

Time of Update: 01h20
End Update: Feedback from Tata: Please be advised that we have raised a trouble ticket # NET434899 for further investigation of the reported issue. As soon as more updates are available we will inform you.

Time of Update: 02h18
End Update: Feedback from Tata: We have checked with our transmission team and found that there is a fiber cut in your network. The ticket ref. at your side for this issue SR11442056; please check the same.

Time of Update: 02h32
End Update: Feedback to Tata from us: The problem in our Network does not affect any of our international links. And our IP guys would have picked that up straight away. So that can’t be the cause of the internet connection.

Time of Update: 02h36
End Update: Feedback from Tata: We are observing 1T3 and STM1 link is flapping. We have checked with our TX team, they confirmed that these flaps are due to your n/w outage.

We pushed traffic on the good STM1 and problem got resolved. Clearly it is not a routing issue.

Time of Update: 02h36
Update VSNL1-WTLK1-ISF-0005-SUN-VSNL . Our Tx NOC have just confirm the normal path on the link is affected on the break but it working on protection. But its not showing any traffic on it, busy investigating.

Time of Update: 05h33
End Update TEMPORARY REPAIRED, FIBRE 200 METERS STOLEN. Theft/Sabotage

RFO: TEMPORARY REPAIRED, FIBRE 200 METERS STOLEN. Theft/Sabotage

Neotel Ref Number: SR7755270
SOC Ref number:
 
Update

Date of Fault : 26/12/2009
Start time : 08:04
Description of Failure : RAN/GP/PmP Flora Centre to Discovery link interfailing

Neotel NOC Ref Number : SR11453274

Service/s Affected : Discovery BTS

Time of Update : 09:22
Update 1 : As per JCS, no power alarms at Discovery. Sector 315 deg is interfailing at Flora Centre. Fault to be handed to Regro

Time of Update : 09:44
Update 2 : Fault handed to Alex of Regro(0734690078), ETA: 10:20

Time of Update : 10:24
Update 3 : Alex onsite, about to start with troubleshooting

Time of Update : 12:05
Update 4 : Alex is busy preparing to change the AP. More update to follow

Time of Update : 13:27
Update 5 : Alex successfully replaced the AP and services restored
 
Update

None Service Affecting: Wilro Park

Time of update: 17:57
Update_1: IP NOC Please investigate

Time of update :18:27
Update :The switch is unreachable at Wilro park, busy dispatching an FST to attend.

Time of Update:19:10
Update : Attending ,ETA 01h30 min

Time of update:21:55
Update: Inside and resetting the site BTS.

Time of Update:22:27
Update:Advised that the problem seems to be with the BTS itself as he reconfigured the system but the alarms are still active on his side also ,he is going to try to reset it again and see if it comes up.

Time of update:23:10
Update: Bertus advised that the problem is with the BTS and should be escalated to the vendor.RAN NOC please follow up.

Time of update:23:33
Update: I am in Teleconference, he says that there is no way that the BTS could be down if the IP cannot reach the switch.

Time of update: 23:53
Update: Escalated to vendor REGRO, Alex 073 469 0078 is investigating and will revert in few minutes.

Time of update: 00:24
Update: En route to the site eta unconfirmed, the 45 degree sector (on which this Wilro park EXT works ) on point to multipoint is down.

Time of update: 01:00
Update: En route to the site eta 01:30 as per EXE Lewisham is somewhere in the Rooderpoort CBD, next update 01:35

Time of update: 01:24
Update: says that he noticed that Lewisham cluster-sector 45 is down and he will need to climb up the tower during the day to investigate further. He requested the fault to be differed until 06:00am.

Time of update: 05:52
Update: Is at site Lewisham TK investigating, next update 06:30, Vuyisa or Nox please follow up.


Time of update: 06:52
Update: Is still busy with troubleshooting

Time of update: 06:52
Update: A lose connection in patch cable to the 45 deg sector was fixed and the service restored
 
Downtime

Date 04/01/2010
Description of Failure PTA CDMA sites down
Start time 16:02


Service Affected PTA CBD
Sinoville
Silverton
Arniston Flats
Eersterus
Mamel




Time of Update 16:39

Update 1 suspecting weather, busy monitoring

Time of Update 17:05

Update 2 PTA CBD is up and Mamelodi,Arniston,Sinoville and Eersterus are still down.
Deepak has been dispatched to Webwonderboom ETA 18:00

Time of Update 18:20

Update 3 Deepak at site and found no problem and he is now going to Cheverney,
Still awaiting CS to arrange access for him


Time of Update 19:05

Update 4 Deepak contacted the site’s care-taker for access he said he can only allow him access
Tomorrow and I tried contacting him to arrange access for tomorrow morning 06:00 and his phone is off.
Fault will be differed until we get hold of the care-taker.

Time of Update 06:00

Update 5 Called care-taker his phone is just ringing with no response, Clement/Vinolia please make access arrangement with Robby for Deepak to attend.

Time of Update 07:06

Update 6 Called care-taker and access was arranged for Deepak to attend the fault. ETA 08:30.

Time of Update : 07:34
Update 7 : RAN Team (NOC), why was CC Networks ,neotel@samsungnetworking, Oracle Ref and the reference number are not included on this fault. Vinolia, Please include this information immediately, and ALL please ensure that is done in future.

Time of Update : 09:05
Update 8 :According to Deepak there is an Alarm on the LAN card and the IDU. Deepak, Vuyelwa , and Norman from Regro are currently on conference.

Time of Update : 09:10
Update 9: As per Norman from Regro will dispatched a tech to Cheverney, Norman please provide tech info and ETA.

Time of Update : 09:38
Update 10: Deepak went to Eesterus to check the microwave and the findings was that the M/W is working fine. So the problem is in Cheverney flats. We are still waiting for Norman to provide Tech info and ETA.
 
Downtime

Date 06/01/10
Description of Failure RAN:JHB:Multiple CDMA and Microwave sites down
Start time 17:52


Service Affected JHB 206- Wilro Park EXT
JHB 291- Witpoortjie EXT
JHB 290- Kagiso
JHB 210- Roodepoort
JHB 208- Witpoortjie
JHB 205- Wilro Park
Lewisham-Cluster



Time of Update 18:10
Update 1 Sites intermittent, suspect bad weather. Informed TAC2 RAN Boikhutso, she said must monitor.

Time of Update 18:29
Update 2 All the sites is up, JCS comms restoresd. Will monitor
 
Update

Date 07/01/10
Description of Failure RAN:PTA:P2P CeragonCable Hill Node Down
Start time 07:30


Service Affected Cable Hill to Nzasm
Cable Hill to Garsfontein
Cable Hill to Wonderboom
Cable Hill to Hermanstad
Eskom Garsfontein-Cluster
CDMA sites effected: Queenswood
Menlo Park
Murrayfield
Waterkloof
Valhala
Rosslyn
Eerstersut
Sinoville
Mamelodi
Rooihuiskraal
Watloo
Silverton
Hatfield
Hermansstad
Pakel Flats
Atterbury
Aniston Flats
Wilmor Park


Time of Update 07:50
Update 1 (JCS)Finally got hold of City Of Tshwane, Spoke to Mapule, She confirmed external power failure in that this area and advised that their tech are currently very busy but will attend to the problem as soon as possible, TT:567/7

Time of Update 20:21
Update 2 : Will be sending a Generator to Cable Hill shortly, no ETA yet,

Time of Update 20:34
Update 3 (JCS) Spoke to Jan, He advised that he will arrange for a DG To be put on site, No estimated time given as when power will be restored

Time of Update 21:12
Update 4 (JCS) Called City Of Tshwane, Spoke to Mapule, She advised that their techs are busy with the fault in that area, No eta as to when power will be restored
 
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