Neotel Network Notices

J

jeanres

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Hi Hugo

Can you please post items in here regarding network status (Downtime, Upgrades) etc...

We can maybe get a admin to sticky it.
 
Updates

Will do!

With process changes taking shape, and notification prompts being included to me, i will ensure you guys know before you let me know.

Unless you suddenly have power failure or something alike that was unforseen suddenly occur.

lol

Hugo
 
Neotel said:
Will do!

With process changes taking shape, and notification prompts being included to me, i will ensure you guys know before you let me know.

Unless you suddenly have power failure or something alike that was unforseen suddenly occur.

lol

Hugo
Click to expand...

We can get a thread sticky'd and then you can just update it whenever...
 
I like this idea. Just a question on these notices.

Neoconnect supports receiving of messages. Couldn't notices also be sent to the phone then.
 
Notices

As a general public notification - widespread to here has reach to all.
Think about this - if the system is down, how can we notify you on your phone?
 
Neotel said:
As a general public notification - widespread to here has reach to all.
Think about this - if the system is down, how can we notify you on your phone?
Click to expand...

I think he means with regards to upcoming planned downtime for upgrades and the like.
 
I like the idea too. Normally if the internet goes down, for me atleast, I can still SMS/Phone as usual. What are the chances of the WHOLE network going down?
 
Update

Date: 24/11/2009
Description of Failure: RAN: CDMA : PTA009_Murrayfield Abis signaling link interrupted.
Start time: 22:20
End time:

Service Affected: PTA009_Murrayfield

Time of Update: 23:00
Update 1: TAC2 RAN and TAC2 IP please investigate


Time of Update: 23:13
Update 2: This site is registered on the M/W and is up.


Time of Update: 23:16
Update 3: I cannot access Murryfield (172.30.70.21) switch and when I log on Gasfontein(172.30.70.4) I cannot learn the neighbor Murryfield, please investigate further.

Time of Update: 23:37
Update 4: Dispatching an FST to go to Murryfield and check the switch.

Time of Update: 23:46
Update 5: attending, ETA to follow.

Time of Update: 00:27
Update 6: Alarm cleared while busy dispatching. NOC will monitor for an hour before we close the ticket.

Time of Update: 16:46
Upadate :The link to Grasfontein has been flapping but its been up from 16:34 it should be clear. CDMA NOC please confirm

028421: .Nov 25 16:34:43.653 SAST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/12, changed state to down
028422: .Nov 25 16:34:43.653 SAST: %IP_SNMP-4-NOTRAPIP: SNMP trap source Vlan1 has no ip address
028423: .Nov 25 16:34:45.667 SAST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/12, changed state to up
028424: .Nov 25 16:34:47.680 SAST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/12, changed state to down
028425: .Nov 25 16:34:49.693 SAST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/12, changed state to up


Time of Update: 16:52
Update : Site cleared at 16:37 after reset site , we suspect port 12 to be
Interfailling and requested Ip to change it to port 10 with at site .

Time of update 23:15
Update 9 Please note that the site is down again from 22:21 and is enroute to site ETA 11:50

Time of update : 00:29
Update 10: Alarm cleared on the NMS @ 00:13. Bertus changed the port on Ip switch and the site came up. NOC to monitor for 24 hours before closing the ticket.

Time of update : 00:44
Update 11: We moved uplink to port gig 0/10 and swapped cable connecting switch to PMP device; service is up at the moment and NOC busy monitoring until further notice.

Time of update : 11:39
Update 16 : As per Norman they changed the wall box and the lightning protection box. Alarm cleared at 09:59 and will continue to monitor the site.
 
Last edited:
Update

Date: 25/11/2009
Description of Failure: RAN:CPT:PmP-Oldmutual Cluster down affecting CDMA sites
Start time 06:01
End time:

Service Affected: CPT095_Surrey Estate
CPT096_Kewton
CPT094_Windsor High
Liberty Life (Enterprise)
TSN3/CALICO(Enterprise)

Time of Update: 06:25
Update 1: We lost management on PmP (Old Mutual cluster) and JCS does not have any power issues in Cape town. TAC IP to investigate and advise.

Time of Update: : 07:19
Update 4 : Mamitsi reconfigured the MUX and services restored. We’ll monitor and advise further
 
Last edited:
Douglasdale down

Hi Neotel Rep,

Douglasdale area (Randburg side) has been more down than up over the last few days. Guys how does one establish which tower one is connecting to so I can provide more detail? Won't help now as there is no signal but I can check when it comes back up...
 
Jladan said:
Hi Neotel Rep,

Douglasdale area (Randburg side) has been more down than up over the last few days. Guys how does one establish which tower one is connecting to so I can provide more detail? Won't help now as there is no signal but I can check when it comes back up...
Click to expand...

Will pass on, btw - i know on pm i asked for the mail to noise box, could you resend that with username in and details

Tanks Jladan
 
Update

Date: 25/11/2009
Description of Failure: RAN:CDMA: Abis Signalling Link Interrupted
Start time 09:13
End time:

Service Affected: JHB246_Turffontein
JHB050_Orphiton
JHB283_Southdale


Time of Update: 09:50
Update 1: TAC2 RAN to investigate and advise.

Time of Update: 15:40
Update 8: All the links are up, as per Norman. There was a cable problem on the entry plate to the server room.

RFO: All the links are up, as per Norman. There was a cable problem on the entry plate to the server room.
 
Last edited:
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