Neotel Network Notices

Update

We had a network failure at NSB (North Station) that affected our entire network, internet and voice. There was a power problem to one of our core routers at NSB, power switch was RESET and all restored.
Start time: 16h25
End time: 17h10

RFO will be provided when investigations are completed.
 
Offline

PLEASE NOTE TO ALL USERS:

PDSN is moving from JHB to CPT on the 5th of December.
EXPECT ALL CONNECTIONS TO BE DOWN!
 
Update

Date: 28/11/2009
Description of Failure: Abis Signalling Link interrupted
Start time: 00:18
End time:
Neotel SR : 11286720

Service Affected: JHB034_Halfway House Failed @00:18


Time of Update: 12:37
Update 1: power failure in that area and planned work is being carried
out and power will only be restored by 06:00 Am.
 
Update

Date: 2009/12/03
Description of Failure: Possible Power Failure at Luipaardsvlei Pop
Start Time: 02:36
End Time:

Services Affected: Horizon View BTS
neo-gnst1-mea02 172.30.4.10 CNN_Auckland_Park_NeoInternet
Tx Clients_ List attached

Systems Affected : GKDP1 – GLPV1 OSH OOO1 (Comms Loss)
GKDP1 – GNST1 – OSH 00O1
GSKD1 – GKDP1 – MSF 0001
GKDP1 - GRPT1 – OSH 0001
 
Update

Date: 03/12/2009
Description of Failure JHB017_Horizon View- JHB017_: Abis Signaling Link Interrupted
Start time 02:34
End time:

Service Affected: JHB017_Horizon View

Time of Update: 03:00
Update 1: TAC IP, Please check if you are able to access the switch.


Time of Update: 07:19
End Update: As per Tech Pitso, he reset municipality main switch at Krugersdorp and power restored at 06:54am. Requested fault to be placed under monitoring so that we can investigate what causes the site to trip.

RFO: Power outage.
 
Last edited:
Update

Date of Fault : 04/12/2009
Start time : n/a
Description of Failure : Customer complaint: RAN/GP/M/W PmP SAA Towers-Crosby too high-SNR sitting@79 dBm

Neotel NOC Ref Number : SR11324460

Service/s Affected : Quality issues with CDMA access in Crosby area

Time of Update : 07:56
Update 1 : TT logged with Regro. Regro TT 814 has been logged and Regro tech is already onsite, more
 
Update

Emergency Ref for parameter change on the CPT BSC for Sunday night, currently we have been experiencing High CS & PS drop call ratio

CDMA 1X network has been experiencing a high CS & PS drop call rate on both BSC BLE and NSB. Through performance analysis and optimization following CS & PS drop call ratio on BLE and NSB. The high drop call cause failure has been identified “Too many erasure frames” . change of this parameter will take one minute and for whole next week we will be monitoring

Hugo
 
Dude!! CS, PS, BLE, NSB

WTF do these mean!??!

Start a new thread and put all the funny abbreviations in that and then we'll get the thread stickied :)
 
Replies

gdiza said:
Dude!! CS, PS, BLE, NSB

WTF do these mean!??!

Start a new thread and put all the funny abbreviations in that and then we'll get the thread stickied :)
Click to expand...

Grrrrrrr...... not on this thread ....... grrrrrrrr

Hugo
 
gdiza said:
Dude!! CS, PS, BLE, NSB

WTF do these mean!??!

Start a new thread and put all the funny abbreviations in that and then we'll get the thread stickied :)
Click to expand...

Silly mushroom...

CS = Counter Strike (what else??)
PS = Plausible System
BLE = Big light emitter
NSB = North Side Bus
 
Update

Date: 05/12/09
Description of Failure: CDMA Abis signaling link interupted
Start time: 14:20
End time: 19:57

Service Affected: CDMA JHB288 Athol

Time of Update: 15:53
Update 1: Called Ran Tac2 Boikhutso to investigate,not anwsering her phone and left message to call Noc

Time of Update: 16:21
Update 2: TAC2 IP, Please check if you can ping this, there are no power issues.

Time of Update: 16:39
Update 3: Hi All, I have checked JHB288 (Athol) as per EXE the IP Address is 172.30.5.59 and I cannot telnet to the switch. I then logged into the neighboring switch Bramley (172.30.5.32) and I still cannot learn JHB288 (Athol)as the neighbor . Please RAN investigate further

Time of Update: 17:00
Update 4: FST Mxoilisi to attend ETA 18:30

Time of Update: 18:34
Update 5: FST Mxoilisi to attend ETA changed to 19:00 as per him.

Time of Update: 19:48
Update 6: Mxolisi went back to fetch another set of keys, ETA not provided.

Time of Update: 20:02
End Update: Alarm cleared while localizing.
RFO: As per Mxolisi the alarm was caused by power failure in the area.
 
Update

Please be advised that we doing any emergency change to correct the Cable Hill protection at midnight. Since this is a Qos issue, we will minimize the downtime to less than 15minutes. All CDMA sites working off Cable Hill and Garsfontein will be down. There is also TENET that works off Cable Hill.
 
Update

Date of Fault : 08/12/2009
Start time : 00:10
Description of Failure : RAN/GP/PmP Cable Hill, Eskom Garsfontein and Cherveney Cluster failed

Neotel NOC Ref Number : SR11345618

Service/s Affected : Mogale Primary(CDMA)
Esterust(CDMA)
Silverton(CDMA)
Gezina(CDMA)
Osdic Flats(CDMA)
Lalapansie(CDMA)
Sinoville(CDMA)
Aniston Flats(CDMA)
Kwaggasrand(CDMA)
Suidenburg(CDMA)
TeresaPark(CDMA)
Hatfield(CDMA)
LynwoodManor(CDMA)
Menlo Park(CDMA)
MurrayField(CDMA)
HB-Forum(CDMA)
PakelFlats(CDMA)
WaterKloof(CDMA)
WoodHill(CDMA)
Atterbury(CDMA)
Dynamic Wealth(EBU)
COMSEC(EBU)
UP(EBU)
HSRC(EBU)
WRC(EBU)


Time of Update :00:36
Update 1 : IPNOC still investigating as this looks like there could be a failure in Nzasm, more update to follow shortly
 
Update

Good Evening

Date: 03/12/2009
Description of Failure RAN:JHB246_Turfontein: Abis Signalling Link Interrupted
Start time 19:04
End time:

Service Affected: JHB246_Turfontein

Time of Update: 20:30
Update 1: As per Boikhutso(TAC2) we need to send FST to investigate on site. Informed and they confirmed that there is no access afterhours. Fault has been differed and FST will investigate tomorrow morning.

Time of Update: 15:23
End Update: Alarm cleared at 14:30, power restored.

Time of Update: 07:30
Update 2: Cornelius on route to site to investigate ,ETA 9:30 .


Time of Update: 09:58
Update 3: Cornelius at site and says landlord has switched off power to our container
 
Last edited:
Update

Good Evening

Date: 09/12/2009
Description of Failure RAN: Multple CDMA failure around Johannesburg
Start time 18:44
End time:

Service Affected:
CDMA Sites
JHB014-Eldorado Park
JHB016- Orlando East
JHB023-Claremont
JHB024-Florida
JHB027-Aeroton
JHB029-Panorama
JHB053-Factoria
JHB068-Lenesia Ext3
JHB069-Wesbury
JHB099-Panorama
JHB100-Suideoord
JHB138-Emmarentia
JHB148-Sundowner
JHB161-Dunkeld
JHB205-Wilro Park
JHB208-Witpoortjie
JHB209-Discovery
JHB210-Roodepoort
JHB211-Noordheuwel
JHB223-Kya Sands
JHB245-Crown Gardens
JHB279-Spartan Ext
JHB283-Southdale
JHB290-Kagiso
JHB291-Witpoortjie EXT

Ceragon SDH
Honeydew to Noordheuwel
JHI to Northcliffe
Randburg to Newsclip
Randburg to Rhema (GRCR1-GVXR1-ET-0001-SUN-MISC)



Time of Update: 19:17
Update 1: NOC attending, we suspect weather due to heavy rain in the area

Time of Update: 20:00
Update 2: Ceragon SDH sites below cleared.
Honeydew to Noordheuwel
JHI to Northcliffe
Randburg to Newsclip
Randburg to Rhema (GRCR1-GVXR1-ET-0001-SUN-MISC)



End Update: All sites have been restored.
RFO: Weather(Rain)
 
Update

Date of Fault : 10/12/2009
Start time : 22:49
Description of Failure : RAN/P2P Cable Hill Power Failure service affecting

Neotel NOC Ref Number : SR11365606

Service/s Affected : ff CDMA sites
Hatfield CDMA
Pakel Flats
Woodhill
Waterkloof
Atterbury
HB Forum
Menlo Park
Lynwood Manor
Murrayfield
Eesterust
Mogale Primary
Kingsway
Queenswood
MenloPark
Valhala
Roslyn
Sinoville
Mamelodi
Rooihuiskraal
Watlo
Silverton
Hermanstad
PakelFlats
ArnistonFlats
WilmorPark
Comsec(EBU) GCOC1-GSCN1-ET-0001-SUN-MISC COMSEC

Dynamic Wealth(EBU)

Time of Update : 23:26
Update 1 : Power failure at Cable Hill, update to follow shortly from JCS

Time of Update : 02:41
Update 5 : Please be advised that Jan Opperman has brought up the rectifiers. TWO phase are still missing all due to heavy lighting in the

Update 6 : Jan is at site investigating.He says he reset alarm unit switches on the microwave. Garsfontein, Cheverney and Hatfield clusters restored at 07:18. Cable Hill is still down.
 
Last edited:
Update

Date of Fault : 10/12/2009
Start time : 23:39
Description of Failure : RAN/GP/Panorama BTS failed due to power failure

Neotel NOC Ref Number : SR11365608

Service/s Affected : Panorama CDMA access

Time of Update : 23:42
Update 1 : As per JCS, this due to power failure
 
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