Neotel network problems persist

The question once again is how ethical is oversubscribing a service? Surely you cannot be allowed to (legally) sell a level of capacity that you cannot provide? They admit they have capacity problems, which means their subscribers paid for a service at level X that can only perform at level Y because of contention etc. Why are the consumer not protected against this practice?
 
This article REALLY touched a nerve.

If the network is still in roll-out phase, why don't they charge ROLL-OUT phase PRICES.

Should people pay full price to be a network GUINEA PIG ?

You can almost smell the smugness in their response.
 
This article REALLY touched a nerve.

If the network is still in roll-out phase, why don't they charge ROLL-OUT phase PRICES.

Should people pay full price to be a network GUINEA PIG ?

You can almost smell the smugness in their response.

undefined... very and I mean VERY well said!

I've been a good Neotel puppet since I joined about 3/4 months ago, I've been very tolerant, only now and again exploding and demanding action - but now this is starting to bug the hell outta me.

They must fix their craaaaap!

It's winter now, from what I understand, all IT guys (from the ones I've spoken too) have told me that I'm going to struggle all winter with Neotel (WRT weather).

I certainly hope not.
 
@rpm: This sounds like a re-hashed standard response from Neotel's marketing department, and not a real answer. Can you approach them for more specific, detailed comments on the real issues, rather than broad, sweeping commentary and an equally sweeping response? It's just sensationalism rather than journalism.
Hi ads

I agree completely with your assessment of Neotel’s answer. In fact, it is much worse that what the article suggests. I waited for days to get a response, and had to actively pursue Neotel and their PR company to get anything from them. I expected something more comprehensive than the previous responses, but this is exactly what they sent me:

Neotel’s CDMA network has been constructed using the latest available CDMA technology and as such is EV-DO Revision A network. This network provides for theoretical maximum speeds of 3.1Mbps on the forward link and 1.8Mbps on the reverse link. Devices utilizing EV-DO Rev A can expect peak speeds in these regions, devices utilizing Release 0 (a previous EV-DO standard) can expect peak speeds of 2.4Mbps on the forward link and 156kbps on the reverse link, however real world experience as, examined by the designer of CDMA shows the connection speed to average between 300kbps and 700kbps for Rel 0 and 450kbps and 900kbps for Rev A.

Neotel has taken the approach of communicating the real world speeds rather than the theoretical maximum speeds as other operators do, as this represents a more realistic level of service that a user can experince. These real world average speeds are the connection between the customer premises equipment and the base station. Neotel cannot control the speeds at which a user downloads a file from a server over the Internet, as there are multiple factors that impact this, factors which are out of Neotel’s control.

Neotel is currently rolling out it’s CDMA network, as a result certain areas will, during the roll out phase, experience over capacity where subscriber numbers in an area exceed the capacity of the network in that area. Neotel is closely monitoring these situations and responding by increasing capacity on these affected base stations, and in certain instances building new base stations to alleviate these issues.
 
This is an interesting statement. I have been a Telkom 4096 subscriber for years and can say that I get the 420KB/sec that I am promised more often than not. So in comparison with what Neotel is "communicating" i.e. the last-hop bandwidth, Telkom is far ahead. Yes, 420KB/sec ~ only 3.3Mbps but still my point stands.

All that said, I think it's a good thing that they communicate realistic expectations to the customer though it seems even delivering those service levels is becoming a challenge - which is sad to see. And no, I don't think Seacom will make an iota of difference. This is an over-subscription / high contention ratio problem (NOT overcapacity as stated in the news story - that is the opposite problem :) )

Neotel has taken the approach of communicating the real world speeds rather than the theoretical maximum speeds as other operators do, as this represents a more realistic level of service that a user can experince. These real world average speeds are the connection between the customer premises equipment and the base station. Neotel cannot control the speeds at which a user downloads a file from a server over the Internet, as there are multiple factors that impact this, factors which are out of Neotel’s control.
 
This is just a fob off... and makes me even MORE hesitant to use Neotel...

They have a BRAND new network that is overcapacity... shows that their network planning department are not up to scratch if you ask me.
 
This is just a fob off... and makes me even MORE hesitant to use Neotel...

They have a BRAND new network that is overcapacity... shows that their network planning department are not up to scratch if you ask me.

Yes I agree fully. They have gone with an old standard for their network, that has issues with coverage and that is very suceptible to weather and other external interferance.To top this all off i am pretty sure that they have gone with the cheapest equipment and the bad news that comes from using such equipment and service.


my 2c :)
 
I think that they just have got far too many people in the last 2 months. Seriously, they're a very new company. Yes, when I got my phone, it worked great. 2.4Mrg/s no problem. I think that there is just much much more people than they expected in this short period of time.

Granted, im lucky to get 100kb/s on how its acting now. But, and this is the big one, SEACOM should be done very soon. Im staying with neotel until at lest 1 month after they finnish seacom. If its still dead by then, back to iBubbles...
 
But, and this is the big one, SEACOM should be done very soon.

Im staying with neotel until at lest 1 month after they finnish seacom.

And how exactly is Seacom going to have an impact on local/backhaul capacity?

Enjoy the wait as I do not see Seacom making any difference to loacl infrastructure ;)

The wireless technology Neotel are using is ***ka and the same goes for most similar wireless technolgies
 
CDMA is not a k@k technology... even if it is a bit out of date....

What Neotel have done though is oversubscribe their base stations and possibly their backhaul network.... which just show pisspoor planning on their part really.
 
CDMA is not a k@k technology... even if it is a bit out of date....

What Neotel have done though is oversubscribe their base stations and possibly their backhaul network.... which just show pisspoor planning on their part really.

Then I wonder when Icasa will be jumping down their throats about oversubscription as they alleged with MTN and VC recently. :rolleyes:
 
I'm not buying the "over capacity" reason. How can any major network operator not cater for capacity - that should be on the top of their priority list :confused:

Yes, I'm a not-very-satisfied customer who's trapped for about 18 months :mad:
 
I'm not buying the "over capacity" reason. How can any major network operator not cater for capacity - that should be on the top of their priority list :confused:

Yes, I'm a not-very-satisfied customer who's trapped for about 18 months :mad:

Tell them you want to cancel and the reasons why, just give them their own press release as backup.

If they say no try and take them to small claims court for breach of contract.
 
Tell them you want to cancel and the reasons why, just give them their own press release as backup.

If they say no try and take them to small claims court for breach of contract.

I have to pay for the device - which is roughly under 2k. FTS, not going to! I still get screwed :mad:
 
my experience is different ... hate me if you want.

with telkom i had always off broadband ... it never worked for more than a day , and on my 4 meg line i never got more than 40 kb/s.

with neotel i am officialy not covered , but with an antenna i get a servicable signal.
my connection has never been down for more than 30 minutes , my speed is not as advertised but at least i get a constant 60 kb/s ...

all in all , if it wasnt for neotel i would have no phone , and no broadband ...
 
Last edited:
Overcapacity

Mmmm...

Correct me if I'm wrong here guys. But honestly now... overcapacity is not an entity that you can blame. Neotel over-subscribed their own network, much like our mobile operators, then they go about blaming "overcapacity"?!

Do they smoke crack or something?

It's by far the dumbest thing I've seen in a long time...

If I keep adding users and computers, that my server needs to serve, can I also throw up my hands in the air and claim innocence when things go wrong? I'm pretty sure my boss will just fire me for being a dumb nut...
 
I have to pay for the device - which is roughly under 2k. FTS, not going to! I still get screwed :mad:

Stuff that, I heard around here someone won against Neotel in a small claims court.

Head over to the office in Woodmead and kick up a fuss.

I bet you could get out of that.
 
Top
Sign up to the MyBroadband newsletter
X