Never ever signup with fibrestream!!!!!

J

JakeLocust

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May 8, 2018
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SERIOUSLY!!!

I signed contract for R751.. 2months in they upped it to R803. I complain, they simply threw the book at me.. BAM!!
They changed name from SKYFI to FIBRESTREAM.. my debit didn't go off.. BAM!! R150 fee..
Next month i pay them manually as the debit wont go off.. BAM!! 2 days later they debit me.. i reverse at bank.. BAM!! R150 fee, debit failed..
3 days later BAM!! R150 fee for re connection.. ????
I was never even disconnected.. Because my account was payed up.. ??
Now i owe them R300..

I tried cancelling.. They send me a nice letter.. only way to cancel is to put down R16k and return modem in original package if not.. extra R2k.. ???

Horrible .. just horrible company.. Rather pay the extra R40 odd rand and go with Afrihost or someone else.. its not worth dealing with them.. They have no remorse for clients..

This is not a complaint.. simply a heads up to my fellow SA ians.. Save yourself the financial burden/ headaches they bring.. i'm stuck.. don't you also get stuck..

i've handed my case to the ombudsman. not sure where it will lead..
 
I asked them to do a site survey to see if I can get their product, they had me fill in all the forms, when they came to do the survey they couldn't install so the guys left, I kept getting invoices from them for 6 months, until I flipped my lid and shouted at everyone that was near a phone and would pick it up at any number I could find for them, that seems to have stopped the invoices I received, it is also good to note even though they didn't debit order anything, every invoice was R50-R70 more expensive than the last
 
HartsockZA said:
Sad to see and hear this level of crap you guys put up with. I hope I don't get to a level such as that with my clients.
Click to expand...

I could tell you horror stories of ISP's and other providers, these days I don't put up with any crap, Ill go where my money is wanted
 
JakeLocust said:
SERIOUSLY!!!

I signed contract for R751.. 2months in they upped it to R803. I complain, they simply threw the book at me.. BAM!!
They changed name from SKYFI to FIBRESTREAM.. my debit didn't go off.. BAM!! R150 fee..
Next month i pay them manually as the debit wont go off.. BAM!! 2 days later they debit me.. i reverse at bank.. BAM!! R150 fee, debit failed..
3 days later BAM!! R150 fee for re connection.. ????
I was never even disconnected.. Because my account was payed up.. ??
Now i owe them R300..

I tried cancelling.. They send me a nice letter.. only way to cancel is to put down R16k and return modem in original package if not.. extra R2k.. ???

Horrible .. just horrible company.. Rather pay the extra R40 odd rand and go with Afrihost or someone else.. its not worth dealing with them.. They have no remorse for clients..

This is not a complaint.. simply a heads up to my fellow SA ians.. Save yourself the financial burden/ headaches they bring.. i'm stuck.. don't you also get stuck..

i've handed my case to the ombudsman. not sure where it will lead..
Click to expand...
Is it a fixed-term agreement or a month to month agreement? (if fixed how long is the agreement?)
And also that cancellation fee is quite unreasonable.
 
R4ziel said:
I could tell you horror stories of ISP's and other providers, these days I don't put up with any crap, Ill go where my money is wanted
Click to expand...
No I quite understand that, we're a team of 3 and started in December last year and we have some awesome clients that are understanding and don't mind the wait since 10MB wireless connection is R499 so yea. Bukkie broke and we lost one client who wasn't understanding and we gain two that were very understanding
 
i tried this ISP and ended up at the ombudsman it was sorted out by them and never got my money back
it took nearly 1 year.
 
Been trying to move my line for more than 3months now, cancellations department just wont respond. Feel like i am held hostage by being forced to pay else no fibre........

Was hoping someone from the Vumatel team could step in and help but they seem strictly hands off once you sign up with an isp.
 
I got a call from them yesterday saying they will suspend my account unless I paid the R5000 odd I owe them, they will also get in contact with debt collectors to get the money. The amazing thing is the service was never installed, calling them again everyone says sure they will sort it out, and no one ever gets back to you, most useless and predatory company I've ever dealt with, if you sign up with them you are at your own perril
 
11Snowman11 said:
Is it a fixed-term agreement or a month to month agreement? (if fixed how long is the agreement?)
And also that cancellation fee is quite unreasonable.
Click to expand...
its 3 year contract. ;'( thats also why the cancellation is that high.. 19months left.. Just got a mail saying new prices should take affect 1 april.. following link got me to page saying 20/20 will now cost R899.. ;'( thats way more than Afrihost.. they are squueezing the money out of the suckers who signed contracts.. don't think they are getting new clients..
 
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