Then why isn't your client footing their own bill?
Edit: case-in-point, add your markup and feed the data bill
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Never, never never never use Afrihost for a VPS solution
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Edit: case-in-point, add your markup and feed the data bill
Ive already answered this. Not sure why you are rehashing the same arguments that have already been said in this thread. The client is an international client that is going to disappear now. We live in a world of $4 VPS, for 3K they can get a power server with unlimited bandwidth hosted in SA. Theyre going to duck. Its an insane amount.
For the amount that Afrihost is charging me overage, you can rent probably 2 power uncapped servers.
Then it's your own negligence. You should've gotten them to sign a contract, like Afrihost made you do.
Did you even read the words I wrote?
Firstly, Afrihost have no "signed" contract any more than I do. No one signed anything. Users clicked on "Order Now". How do I track down and serve someone papers in a foreign country that is ducking a bill?
I think we have a better sense of what works for the majority of our clients. As much as this is an ordeal for the OP, we have tens of thousands of clients on shared and dedicated hosting who are pretty happy with their hosting, our administration and billing. To be honest, I still don't see how this can be laid at our feet. We've done what we've advertised and done it pretty efficiently. I really do not see that this is something that need to be rectified on our side.
When you opt into our Terms and Payment conditions, that is consensus and you are bound to that agreement. The same would apply to any online agreement with Amazon, Google or Facebook. You are bound to their Terms, which include billing considerations or penalties.
I think we have a better sense of what works for the majority of our clients. As much as this is an ordeal for the OP, we have tens of thousands of clients on shared and dedicated hosting who are pretty happy with their hosting, our administration and billing. To be honest, I still don't see how this can be laid at our feet. We've done what we've advertised and done it pretty efficiently. I really do not see that this is something that need to be rectified on our side.
My statement was a suggestion of courtesy. Certainly you can now see room for such things? A suggestion to better the experience. Or am I given to understand that this is simply the way things will be?
Yeah... I dont have a problem with that. Even though I disagree with the power of its authority. I mean, what happens if I put right at the bottom of a TOS "you also agree to hand over all and any assets you have". There is a limit to their power, but thats not something Im debating. Im just stating there is no signed contract. Your site implicitly says no contracts.
"No Contracts. No Catch.
We don't lock you into any long term agreement."
But yeah, I understand how the small print in a TOS works. I understand I am probably bound by them (Though I think it still needs to be tested in SA
) , there just is no signature.
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As I've said, I think we can speak with more confidence about what is more suitable for our clients. Since we interact with them on a daily basis, we're pretty sure that even clients with personal sites not for business would not want their sites turned off under any circumstances. For most corporate sites, the loss of revenue and damage to their brand image from having no online presence is a lot more important than data fees.
abandonallhope
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FFF4Skin what you you mean by "this whole ordeal" ? You are going on as if Afrihost have just lost major business ?
Delusions of grandeur and Mountains out of molehills...
Delusions of grandeur and Mountains out of molehills...
An agreement is binding. We don't work with long term contracts, but you are still bound to an agreement and the provisions of that agreement. No contract can supercede the law and any consensus can only be reached when the terms of the agreement are clearly communicated - whether these are done so verbally or online.
Difference is that you can cancel within the same month (before the 25th) and have no further financial commitment or penalties applied for cancellation)
Nice thing about this thread. I got PM`d with multiple options from other business`s. I now have a much large choice than I did before. So some good came from this thread, and I also think people are more aware how OOB shark attacks are not just limited to Vodacom and MTN.
I migh have worded that incorrectly. However, there are lawful ways of getting a person a explicitly state they are going to pay their bills, even foreigners.
A lawyer normally composes this, and it would similar to what Afrihost has in place.
Nevertheless, I get that this isn't a fun experience for you. But you can't blame anyone else excpet the client(and partly yourself for not having a binding agreement in place). Afrihost hasn't done anything wrong here, legally. It may be your opinion that they should have something to hard limit bandwidth usage though, but there's nothing morally wrong with their business model.
If you feel strongly about it and can get enough people who have the same mindset as you, I'm sure you can persuede Afrihost to look into introducing such a feature. They aren't a bad company, they just do not see any benefit of this for the majority of their clients.
I suppose Ill chalk this down to learning money. I hope my lesson will help teach other users what type of business "contacts" they should avoid. I also hope other users who use Afrihost now regularly log into their client zone to check their bandwidth. Otherwise they can expect a huge bill. Dont rely on the emails Afrihost send as they are inconsistent.
Do not be foolish. I am saying that it would be worthwhile to venture down the road of considered provision based on current usage trends as well as an obvious proactive approach to scenarios of this nature. They do exist. They happen often. Shared webhosting to VPS. Or maybe just maybe you prefer the cart before the horse like your assumption of business loss....
Is everyone on this forum out to make a point... This ordeal in context focuses on Ghoti... In the bigger picture it is something that does affect everyone and in some cases is costly to others. In or out of context, if what I said and Ghoti also mentioned in the post regarding the risks of VPS hosting escapes you then PM me I will try and clarify.
Fulcrum29
Honorary Master
I actually supported Ghoti until he mentioned resell, why resell a VPN (outside agreement)? There is so many more options available than reselling without an agreement.
Also, I do support a hard-cap option within the administration panel, which is managed by the admin (or admin team) and take responsibility on their own implemented cap restrictions.
I have both a deployed Azure and Google CDN, although Google is “gratis” as per beta it is still controllable and so is Azure.
Also, I do support a hard-cap option within the administration panel, which is managed by the admin (or admin team) and take responsibility on their own implemented cap restrictions.
I have both a deployed Azure and Google CDN, although Google is “gratis” as per beta it is still controllable and so is Azure.
I think this was also a specific incident - not our general experience with us. I don't think it's fair to say all our client should expect a huge bill. Really not being fair to us at all
Its a VPS not VPN. Because the client wanted a vps at a datacenter we have no dedicated servers in and it was more cost effective to resell their VPS`s. I dont understand what you mean by reselling without an agreement? I let Afrihost know in my opening email to them over a year ago that I intended to resell the vps :/
Afriman: have you figured out why over usage notifications were stopped in October? Where you sent me 2 in September and 1 in August (those are the only ones I ever received). Im just curious at what coincidence caused notifications to stop, the month that you hit me with the over usage shark.
Surely they can just grep their mail logs?