O/T: Mweb Fibre problem (Shaping??)

MWEB is the iPhone of ISPs, everything just works, always..

Except earlier where Mweb had an issue and you admittedly had to post about it now being resolved?

Mweb reps and their own management have confirmed that you do not speak for the Mweb brand and have ABSOLUTELY ZERO insight into their network to make such claims, and really on this basis you should stop doing so, as it is both misleading and false. Either you work for the company and have performed this extensive analytical research and have the data upon which to back up your conclusions, or you are making stuff up again. It should be pointed out that the brand you do actually work for has taken a considerable brand knock in the eyes of a few companies who watch your antics online...
 
Except earlier where Mweb had an issue and you admittedly had to post about it now being resolved?

Mweb reps and their own management have confirmed that you do not speak for the Mweb brand and have ABSOLUTELY ZERO insight into their network to make such claims, and really on this basis you should stop doing so, as it is both misleading and false. Either you work for the company and have performed this extensive analytical research and have the data upon which to back up your conclusions, or you are making stuff up again. It should be pointed out that the brand you do actually work for has taken a considerable brand knock in the eyes of a few companies who watch your antics online...

QHrjKP1l.jpg
 
I rest my case

Not true at all... Was with MWEB for years, then left them. Then Telkom, then left them for MWEB (4 more years). While I do admit that I didnt have issues often, on the 2 occasions I did have issues, it took ages to resolve. Let's not talk about how I was told the usual "it's not on our side, it's on yours"...

Which issues did you have? It sounds like you're referring to a very long time ago?

For me, besides price, the last straw was having shaping and throttling "appear" out of nowhere in my Client panel, without even an email to inform me as a loyal client. I was on a Premium account, and so too were all my clients (on my recommendation). I moved, and changed all my clients' accounts to other ISP's. Currently, I have acquired new clients that are with MWEB, that have specifically asked me to find them alternate solutions for various reasons - the main one being terrible performance and shocking support/fault resolution.

So that's the last time you used MWEB? 6 years ago?

I also left MWEB then due to the usage limit uncertainty, and returned a year later soon after the throttle limits became public knowledge, which were and still are generous considering they are full speed with only p2p being shaped during hours. I much prefer a throttling system, far more predictable than a shaping one. Not to mention that it's really quality bandwidth that just consistently performs always.

PS. to you use your analogy, "YOU are the 0.00001% in this thread that is actually happy with MWEB, and not the other way around".

This is the one fact that is irrefutable.

Then show me the ongoing issues that 99.99% of MWEB users are experiencing? Conversely, not one person replied to DERoestorf's thread stating they had the same PS4 issues. This thread had over 4,000 views. And MWEB is the second largest ISP in South Africa.

You've also failed to provide evidence of: "MWEB capped products are UNSHAPED"??? Where does it say that? :whistle:

I can feel it in the snappiness and by looking at the figures, but give me something to test and I'll happily do it for you with both capped and uncapped accounts.

When it comes to FTTH, all one has to do is look at the various articles for fibre tested by MyBB and you can see MWEB's is not even close to full speed. Case in point, the recent article testing their 1GBps connection that couldn't even break 100Mb on a speed test to a local Cape Town server.

....food for thought.... INNIT??? :p

You base this on this article? http://mybroadband.co.za/news/broad...ge-adsl-and-fibre-speeds-in-south-africa.html

I take it with a pinch of salt. Besides, 99.99% of users are on ADSL/VDLS, and their pipes are being fully saturated, believe you me.
 
Absolutely. I get great pleasure seeing consumers now finally getting decent internet (what we on MWEB have been getting for years now) after being shafted by other ISPs.

Thanks, but I should point out that if anyone posted consistent nonsense that we have never had an issue on our network and used this line of reasoning to punt our brand, I'd personally correct them as this is false. ISPs face technical and network issues daily. The majority are never experienced by clients as they're resolved incredibly quickly. Many however will experience occasional issues, and you would have no idea about this, and your experience may certainly be very different as these are often localised. Or like the case earlier where there was a clear issue and you posted that it was resolved, your confirmation bias means you simply ignore this. ISPs also operate networks dependent on multiple external providers outside of one's control. To make such a statement as you often do, and to use it to fob off people's queries directed at Mweb, or those of people who had legitimate experiences they are sharing, especially where you are unable to object without in-depth analysis and defect-identification of systems you have no access to, is misleading and patently false, and is akin to the integrity of someone who shares people's accounts and calls himself a doctor.

What you are repeatedly using as your basis for objection to people's experiences, as well as your reasoning for dismissing the queries of Mweb customers that are not directed at you, but where you act on behalf of the brand and attempt to answer on behalf of Mweb reps, is simply false and not based in any network-related facts. Unfortunately lurkers, occasional visitors, Googlers, and people with real queries often believe you when you dismiss their experiences, and you are not actually doing the brand a favour by presenting it as an argumentative support house, and shill, whether that is your intention or not...
 
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Thanks, but I should point out that if anyone posted consistent nonsense that we have never had an issue on our network and used this line of reasoning to punt our brand, I'd personally correct them as this is false. ISPs face technical and network issues daily. The majority are never experienced by clients as they're resolved incredibly quickly. ISPs also operate networks dependent on multiple external providers outside of one's control. To make such a statement as you often do, and to use it to fob off people's queries directed at Mweb, or those of people who had legitimate experiences they are sharing, especially where you are unable to object without in-depth analysis and defect-identification of systems you have no access to, is misleading and patently false, and is akin to the integrity of someone who shares people's accounts and calls himself a doctor.

What you are repeatedly using as your basis for objection to people's experiences, as well as your reasoning for dismissing the queries of Mweb customers that are not directed at you, but where you act on behalf of the brand and attempt to answer on behalf of Mweb reps, is simply false and not based in any network-related facts. Unfortunately lurkers, occasional visitors, Googlers, and people with real queries often believe you when you dismiss their experiences, and you are not actually doing the brand a favour by presenting it as an argumentative support house, and shill, whether that is your intention or not...

Round and round we go...

DJ, see below the response from our General Manager: MWEB Customer Support.

Hi there DJ

Let me state this categorically, the only MWEB employees that are authorized to comment on behalf of MWEB will do so under the official MWEB usernames ( MWEB Guy / MWEB Help ).
As you know well the identity of forum members are not known to us , and unless specifically shared we have no personal detail of any individuals posting on the forums. So let me answer your question , no PostmanPot is not authorized to respond on behalf of MWEB and can confirm he is not an MWEB employee. No, he does not have access to any MWEB network information. He does however have the right, like any other user, to comment and respond on any post MWEB related.

I`m not quite sure what you expect us to do ? If you want to sensor forum members I suggest you take it up with My Broadband.

Regards
Ettiene Cloete
 
Round and round we go...

Correct. We do go round and round and round because you lie, and do so repeatedly. If I were Mweb management I'd have requested you to stop spreading falsehoods and creating antagonistic environments while purporting to represent them. But that's simply my base of integrity, and one that is clearly not shared by all.

Perhaps they hadn't considered talking to you directly? Perhaps they enjoy watching you post bullschit. Who knows? Perhaps you enjoy doing it? The bottom line though is that it is clear bullschit that you post, and it should be highlighted. You cannot bitch and moan about people doing so as you bring this on yourself...
 
Correct. We do go round and round and round because you lie, and do so repeatedly. If I were Mweb management I'd have requested you to stop spreading falsehoods and creating antagonistic environments while purporting to represent them. But that's simply my base of integrity, and one that is clearly not shared by all.

Perhaps they hadn't considered talking to you directly? Perhaps they enjoy watching you post bullschit. Who knows? Perhaps you enjoy doing it? The bottom line though is that it is clear bullschit that you post, and it should be highlighted. You cannot bitch and moan about people doing so as you bring this on yourself...

I would never lie, especially to consumers who I care dearly about serving, and whom I fight for.

When you look hard enough for something, you will eventually find it. I must admit that I do enjoy this wild goosechase you've been on in that someone who punts a brand must work for them or hold interest in them. Goes to show how passionate I am. ;)

Come on, look at that picture. Laugh with me, as it sums up the situation and the participants perfectly.

Threatening to take action against me, silence me, taking my morals into question, calling me a liar, touching on other personal things like where I work... Does not seem like having integrity to me.
 
I would never lie

Another lie. You do it every single time when it comes to Mweb. You are a liar when it comes to these matters...

Threatening to take action against me, silence me, taking my morals into question, calling me a liar, touching on other personal things like where I work... Does not seem like having integrity to me.

I will highlight your bullschit. Your morals were long gone when you began vehemently lying, taking pot-shots at other companies, and took aim at mine behind the scenes. Where you work is public knowledge if people know who you are, which I do. I should point out that even though I had a great experience there once before, I've since (hypothetically) discovered a much better company who do what you guys do, but they're one of the largest in the country and they just work, all of the time. They are like the iPhone of your industry, and are incredible to deal with, they treat their customers like kings and queens, and are number 1 in their field in my experience. I honestly feel as if I should start a public campaign on their behalf and become a consumer advocate for them. Their turnaround time is sometimes triple yours with double the quality. As it stands, we've already managed to convince numerous clients and hosting companies we know to utilise their services. They are just tremendous beyond words for no reason other than because I say so and because anyone who has had a bad experience is in the 0.0001% because I say so. Quite literally everything I say about them will be because I say so - I have no balanced metric with which to measure them other than that I know they are the best, but if anyone complains I'll simply profess to have all of the facts and post some nonsense to convince them that their experience pretty much didn't even happen.

With respect to the hypothetical nature of the above, some of it really is just hypothetical, however we have opted for another company entirely to work with us and didn't even consider consulting with yours. It would have involved putting our trust in you at some point which we now know would be too much of a risk.

And seeing as that you have chosen to respond to most of my posts with a standard Hot Fuzz pic, I have chosen to respond to your posts with a similar standard response (which others are welcome to use and adapt as they see fit):

Unfortunately the quoted poster here is a known liar, and has repeatedly lied about Mweb's network, and misrepresented himself by purporting to represent Mweb.

On this basis anything he says relating to Mweb should be outright ignored and all Mweb queries and questions should be answered by the official Mweb representatives, who have confirmed via their general manager that the poster quoted above does not have any insight into their network and is in no position to make definitive statements about the Mweb network in any manner.

It may be advisable to report the above post as being potentially misleading and false if you feel that this information may potentially have been incorrect, and/or the information quoted in any way purports to originate from a position of authority on matters relating to Mweb.
 
Another lie. You do it every single time when it comes to Mweb. You are a liar when it comes to these matters...

No it's not. No I don't. No I'm not.

Your morals were long gone when you began vehemently lying, taking pot-shots at other companies, and took aim at mine behind the scenes.

How did I take potshots at your company?

...and misrepresented himself by purporting to represent Mweb...

Never, that's just you.
 
How did I take potshots at your company?

Claims of network issues that did not exist were just one. I eventually stepped in to try to address this. Numerous posts of yours have been deleted for the defamatory nature of them towards mine and other ISPs - mods can happily confirm as much. The one time I chose to get involved directly was one instance in a series of bold-faced lies to come from your keyboard. The back-handed compliments were another but have since toned down a bit, but remain fresh in memory.

You are not the angel you portray yourself to be, and even more perplexing, you believe yourself to be...
 
Claims of network issues that did not exist were just one. I eventually stepped in to try to address this. Numerous posts of yours have been deleted for the defamatory nature of them towards mine and other ISPs - mods can happily confirm as much. The one time I chose to get involved directly was one instance in a series of bold-faced lies to come from your keyboard. The back-handed compliments were another but have since toned down a bit, but remain fresh in memory.

You are not the angel you portray yourself to be, and even more perplexing, you believe yourself to be...

I took 'network issue' potshots at your company? What network issues?

And my posts were deleted? Then where does "behind the scenes" come into it?

You've claimed one thing, and said another.
 
I took 'network issue' potshots at your company? What network issues?

And my posts were deleted? Then where does "behind the scenes" come into it?

You've claimed one thing, and said another.

Oh the behind the scenes was where you attempted to coerce the login details of our clients into your grubby paws to supposedly conduct testing. All the while a free trial is available on our website for anyone. Defend yourself to your heart's content - your actions have built up. And yes, claims of network issues have emanated from your direction and numerous posts of yours have had to be deleted.

As for playing the game of justifying myself to you, I'm now done. You argue with everyone here, consistently. It's not everyone else with the issue, it's you...
 
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Oh the behind the scenes was where you attempted to coerce the login details of our clients into your grubby paws to supposedly conduct testing. All the while a free trial is available on our website for anyone. Defend yourself to your heart's content - your actions have built up. And yes, claims of network issues have emanated from your direction and numerous posts of yours have had to be deleted.

As for playing the game of justifying myself to you, I'm now done. Your argue with everyone here, consistently. It's not everyone else with the issue, it's you...

My asking my forumite friend to swap accounts for true testing, after we expressed interest in each other's ISP and potentially testing accounts together, is taking potshots at your company behind the scenes? What bull, I've done nothing of what you claim. And the only reason they told you is because they asked you to arrange an account for me.

I'm not interested in trial accounts, I'm interested in the real deal. Been through far too many IS trial accounts during my ISP lottery which were nothing like the product.

So considering I've not taken any potshots at your company behind the scenes, which claims of network issues are these now?
 
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My asking my forumite friend to swap accounts for true testing, after we expressed interest in each other's ISP and potentially testing accounts together, is taking potshots at your company behind the scenes? What bull, I've done nothing of what you claim.

I'm not interested in trial accounts, I'm interested in the real deal. Been through far too many IS trial accounts during my ISP lottery.

Which claims of network issues?

Unfortunately the quoted poster here is a known liar, and has repeatedly lied about Mweb's network, and misrepresented himself by purporting to represent Mweb.

On this basis anything he says relating to Mweb should be outright ignored and all Mweb queries and questions should be answered by the official Mweb representatives, who have confirmed via their general manager that the poster quoted above does not have any insight into their network and is in no position to make definitive statements about the Mweb network in any manner. Any claims he makes about any other ISP should be read with the clear bias this poster is renowned for, and it should be noted that he is willing to fabricate stories about other ISPs to further his own agenda.

It may be advisable to report the above post as being potentially misleading and false if you feel that this information may potentially have been incorrect, and/or the information quoted in any way purports to originate from a position of authority on matters relating to Mweb or any other ISPs.

As for an answer to your question: it is my experience of you 99% of the time, and anything contrary to this is an anomaly on your part or a misunderstanding on the part of the person consuming your posts. After all, by your logic, that is all that is required by you to post nonsense...
 
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Unfortunately the quoted poster here is a known liar, and has repeatedly lied about Mweb's network, and misrepresented himself by purporting to represent Mweb.

On this basis anything he says relating to Mweb should be outright ignored and all Mweb queries and questions should be answered by the official Mweb representatives, who have confirmed via their general manager that the poster quoted above does not have any insight into their network and is in no position to make definitive statements about the Mweb network in any manner. Any claims he makes about any other ISP should be read with the clear bias this poster is renowned for, and it should be noted that he is willing to fabricate stories about other ISPs to further his own agenda.

It may be advisable to report the above post as being potentially misleading and false if you feel that this information may potentially have been incorrect, and/or the information quoted in any way purports to originate from a position of authority on matters relating to Mweb or any other ISPs...

My asking my forumite friend to swap accounts for true testing, after we expressed interest in each other's ISP and potentially testing accounts together, is taking potshots at your company behind the scenes? What bull, I've done nothing of what you claim. And the only reason they told you is because they asked you to arrange an account for me.

I'm not interested in trial accounts, I'm interested in the real deal. Been through far too many IS trial accounts during my ISP lottery which were nothing like the product.

So considering I've not taken any potshots at your company behind the scenes, which claims of network issues are these now?

.
 
As for an answer to your question: it is my experience of you 99% of the time, and anything contrary to this is an anomaly on your part or a misunderstanding on the part of the person consuming your posts. After all, by your logic, that is all that is required by you to post nonsense...

You still haven't answered how I took potshots at your company behind the scenes, or how I claimed network issues.

If the below about how I asked my forumite friend if I could test their account is your answer about me taking potshots behind the scenes, then you cannot actually be serious.

Your morals were long gone when you began vehemently lying, taking pot-shots at other companies, and took aim at mine behind the scenes.

How did I take potshots at your company?

Claims of network issues that did not exist were just one.

I took 'network issue' potshots at your company? What network issues?

And my posts were deleted? Then where does "behind the scenes" come into it?

You've claimed one thing, and said another.

Oh the behind the scenes was where you attempted to coerce the login details of our clients into your grubby paws to supposedly conduct testing.

My asking my forumite friend to swap accounts for true testing, after we expressed interest in each other's ISP and potentially testing accounts together, is taking potshots at your company behind the scenes? What bull, I've done nothing of what you claim. And the only reason they told you is because they asked you to arrange an account for me.

So considering I've not taken any potshots at your company behind the scenes, which claims of network issues are these now?
 
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