O/T: Mweb Fibre problem (Shaping??)

[DERoestorf]

I understand you feel that way given that you experienced what 0.0001% of people do. The 0.1% of users of other ISPs feel the same way about those ISPs.

http://mybroadband.co.za/news/adsl/152247-best-uncapped-adsl-deals-in-south-africa-3.html
http://mybroadband.co.za/news/adsl/151929-best-adsl-deals-for-2016.html

In the cases of MWEB not being the cheapest/cheap, you get what you pay for.

Shame, keep jumping back to ADSL on a fibre thread, you must really be clutching at straws.

Anyways, there are more than enough other people also on here who have proven you to be a blind fool. No need to waste my time. Have fun on your 6mb capped package from MWEB, I will enjoy my 20mb fibre uncapped unshaped package from Cool Ideas that just works, unlike my old mweb (we are never wrong, the problem is never our fault, problem is on your side) account.

 

[DTBA]

I have a big problem with PostmanPot.

I myself is a user of some of mweb products and yes I have had issues in the past with them, but they have resolved them after asking or posting about it.

But it has come to the point that I will not or will rather just pm the mweb rep then posting a thread and asking for if/help some body also experiencing the problem. Because it will get the its your line or its not mweb post from postmanpot.

It just puts me off. In the world of isp's there is no perfect ISP.

Like now with the youtube issues. But not MWEB NEVER EVER has a fault. You see if it is not for people opening threads and asking WTF is going on these issues linger for longer or never get seen.

Yes people complain about stuff for ISP but that helps them sort out issues. But I made my point I will rather not open a thread because of all this nonsense if I have a problem really not up for why its not mweb everytime. Because in all cases it could be mweb and I will be wasting my time

 

[Scary_Turtle]

I have a big problem with PostmanPot.

I myself is a user of some of mweb products and yes I have had issues in the past with them, but they have resolved them after asking or posting about it.

But it has come to the point that I will not or will rather just pm the mweb rep then posting a thread and asking for if/help some body also experiencing the problem. Because it will get the its your line or its not mweb post from postmanpot.

It just puts me off. In the world of isp's there is no perfect ISP.

Like now with the youtube issues. But not MWEB NEVER EVER has a fault. You see if it is not for people opening threads and asking WTF is going on these issues linger for longer or never get seen.

Yes people complain about stuff for ISP but that helps them sort out issues. But I made my point I will rather not open a thread because of all this nonsense if I have a problem really not up for why its not mweb everytime. Because in all cases it could be mweb and I will be wasting my time

Clap Clap Clap

I haven't used Mweb in many moons but because of PostmanPot I will never use Mweb ever again. Just seeing the way he bully's people and carry's on like the world owes him something makes me sick.

I understand where DJ is coming from saying if this was his client (chasing people away from the product hes trying to promote) he would step in and do something about it. I would do the same.

I believe this definition sums up PostmanPot

"A compulsive liar is someone who lies with ease and finds comfort in it. The person may even continue to lie when presented with the truth in cold, hard facts. Getting a compulsive liar to admit he or she lied can be nearly impossible."

 

[PostmanPot]

Shame, keep jumping back to ADSL on a fibre thread, you must really be clutching at straws.

Your problems were on ADSL and you brought them to a fibre thread.

Anyways, there are more than enough other people also on here who have proven you to be a blind fool. No need to waste my time. Have fun on your 6mb capped package from MWEB, I will enjoy my 20mb fibre uncapped unshaped package from Cool Ideas that just works, unlike my old mweb (we are never wrong, the problem is never our fault, problem is on your side) account.

I think there are about 5 or 6 people currently with issues here, and I've never denied there being isolated issues. It happens with all ISPs. Capped isn't speed-restricted, it runs at full line speed. I'm glad you're happy, I'd also be happier on fibre. Holding thumbs mine comes soon!

Cheers.

 

[PostmanPot]

I have a big problem with PostmanPot.

I myself is a user of some of mweb products and yes I have had issues in the past with them, but they have resolved them after asking or posting about it.

What issues did you have?

But it has come to the point that I will not or will rather just pm the mweb rep then posting a thread and asking for if/help some body also experiencing the problem. Because it will get the its your line or its not mweb post from postmanpot.

It just puts me off. In the world of isp's there is no perfect ISP.

Like now with the youtube issues. But not MWEB NEVER EVER has a fault. You see if it is not for people opening threads and asking WTF is going on these issues linger for longer or never get seen.

In recent times, which issues have you had? Are you referring to the Chrome issues which have been openly discussed? I certainly didn't deny them.

It was announced yesterday that they had been resolved, which my test uncapped account confirmed.

Yes people complain about stuff for ISP but that helps them sort out issues. But I made my point I will rather not open a thread because of all this nonsense if I have a problem really not up for why its not mweb everytime. Because in all cases it could be mweb and I will be wasting my time

Are there any other issues besides the Chrome issue which seems to have been resolved? I'm talking about issues that the majority of users experience, and not the isolated cases.

 

[Johnatan56]

Your problems were on ADSL and you brought them to a fibre thread.

I think there are about 5 or 6 people currently with issues here, and I've never denied there being isolated issues. It happens with all ISPs. Capped isn't speed-restricted, it runs at full line speed. I'm glad you're happy, I'd also be happier on fibre. Holding thumbs mine comes soon!

Cheers.

Which should make ISP issues more apparent as there is a lot less of a chance of the last mile being at fault.

Are there any other issues besides the Chrome issue which seems to have been resolved? I'm talking about issues that the majority of users experience, and not the isolated cases.

You are one user, you cannot speak for the majority. Stop with this nonsense. 5 > you.

 

[PostmanPot]

Which should make ISP issues more apparent as there is a lot less of a chance of the last mile being at fault.

Well there were over 4,000 views of his thread, and no one else mentioned the same issue. http://mybroadband.co.za/vb/showthread.php/793703-PS4-Online-Gaming-on-MWEB

You are one user, you cannot speak for the majority. Stop with this nonsense. 5 > you.

If you need to know about ISPs with issues, check for the constantly busy threads. MWEB is also the second largest ISP in SA, and has had the quietest feedback thread/s for several years.

 

[Johnatan56]

Well there were over 4,000 views of his thread, and no one else mentioned the same issue. http://mybroadband.co.za/vb/showthread.php/793703-PS4-Online-Gaming-on-MWEB
If you need to know about ISPs with issues, check for the constantly busy threads. MWEB is also the second largest ISP in SA, and has had the quietest feedback thread/s for several years.

Do you have fiber? Can you argue that you have a similar connection as the OP?

Did you ask yourself why they are the second biggest ISP? Do you have stats to back up that they are the second biggest ISP? Do you understand why they are not the biggest ISP anymore even though they used to be the biggest by a very large margin? Why would a company lose so much market share so relatively quickly? Do you think it's maybe due to them implementing unpopular policies while beforehand saying they would never do such a thing, maybe freeing the internet? Do you think it might be due to the fact that they are overpriced compared to the quality of their product, that there are products just as good/better than them and yet they are of equivalent and sometimes cheaper pricing? Do you think it could be that because every time they come to the biggest tech forum in South Africa for help that a forum member will keep saying that it's all their fault and that Mweb is the most glorious/god-given company on the planet and that they must be at fault even though they are paying more for a "special" 24/7/365 uptime service (not to mention that 100% uptime does not guarantee that the connection is perfect btw) and that that forumite then goes on to say that support is always available 24/7/365 due to the special price that you pay yet you can't reach this rep between 10pm and ~7am or on most public holidays? Do you think that forumite could be harming the companies image? Do you think that MyBroadband should allow a forumite to "promote" the company so much that they cause the company to actually lose bitterness and cause even more people to recommend other cheaper, better alternatives?

What do you think?

 

[PostmanPot]

Do you have fiber? Can you argue that you have a similar connection as the OP?

You are completely off track here bud, that was all when he was on ADSL. You are picking up stompies.

Did you ask yourself why they are the second biggest ISP?

Because people are happy with their service.

Do you have stats to back up that they are the second biggest ISP? Do you understand why they are not the biggest ISP anymore even though they used to be the biggest by a very large margin? Why would a company lose so much market share so relatively quickly?

https://en.wikipedia.org/wiki/MWEB

Do you think it's maybe due to them implementing unpopular policies...

All ISPs have FUPs and ways of maintaining network quality and curtailing abuse. Throttling, knowing one's limits per the account they purchase, has many advantages over shaping.

...while beforehand saying they would never do such a thing, maybe freeing the internet?

Please link me to these promises.

Do you think it might be due to the fact that they are overpriced... that there are products just as good/better than them and yet they are of equivalent and sometimes cheaper pricing?

I have shown often that they are not overpriced, e.g. http://mybroadband.co.za/news/adsl/152247-best-uncapped-adsl-deals-in-south-africa-3.html. Are these Uncapped usage limits unfair? http://mybroadband.co.za/vb/attachment.php?attachmentid=105846&d=1394998321

...compared to the quality of their product...

Their products are high quality and just consistently perform.

...that there are products just as good/better than them and yet they are of equivalent and sometimes cheaper pricing?

I know there are products with higher usage limits, and I know there are ISPs with excellent performance. Consistent performance for years is what gets my trust.

Do you think it could be that because every time they come to the biggest tech forum in South Africa for help that a forum member will keep saying that it's all their fault and that Mweb is the most glorious/god-given company on the planet and that they must be at fault even though they are paying more for a "special" 24/7/365 uptime service (not to mention that 100% uptime does not guarantee that the connection is perfect btw)...

It's important to link me to these posts you claim.

...and that that forumite then goes on to say that support is always available 24/7/365 due to the special price that you pay yet you can't reach this rep between 10pm and ~7am or on most public holidays?

"Until 22h00 24/7/365". Clearly hyperbole.

Do you think that forumite could be harming the companies image? Do you think that MyBroadband should allow a forumite to "promote" the company so much that they cause the company to actually lose bitterness and cause even more people to recommend other cheaper, better alternatives?

Eh?

 

[Johnatan56]

You are completely off track here bud, that was all when he was on ADSL. You are picking up stompies.

Cool story bro. Red herring.

Because people are happy with their service.

Yet they were the biggest, you missed that point.

https://en.wikipedia.org/wiki/MWEB

I actually followed the Wikipedia link on that, it doesn't state that they are the second biggest ISP. Guess Wikipedia is wrong on that one.

All ISPs have FUPs and ways of maintaining network quality and curtailing abuse. Throttling, knowing one's limits per the account they purchase, has many advantages over shaping.

Please link me to these promises.

Sorry but there are not a lot of Mweb adds still online from 2009-2011. Here are two, put 1+1 together: https://www.youtube.com/watch?v=AnKBxlNhizo (remove caps so you don't get dc. Nice that the extreme throttling does the same for gaming.) https://www.youtube.com/watch?v=cnLSu56q7is (save costs, yet they are still one of the priciest ISP. I am assuming you're going to argue this as off-topic/not the statement I made).

I have shown often that they are not overpriced, e.g. http://mybroadband.co.za/news/adsl/152247-best-uncapped-adsl-deals-in-south-africa-3.html. Are these Uncapped usage limits unfair? http://mybroadband.co.za/vb/attachment.php?attachmentid=105846&d=1394998321

Nope, you have shown that, on average, their price is a lot higher than everyone else according to that article.

Their products are high quality and just consistently perform.

Doesn't seem like it if you followed all the recent complaints. They are priced more expensively if you checked the links you gave above. CrystalWeb is priced about the same and I find it a lot rarer to find a complaint against them versus Mweb.

I know there are products with higher usage limits, and I know there are ISPs with excellent performance. Consistent performance for years is what gets my trust.

Yet they have not been consistently the best. They had IPC issues at one point just like everyone else.

It's important to link me to these posts you claim.

Usually 22h00, you can also call 087 700 0777 until 22h00 24/7/365 if you have a more urgent issue.

Saying a rand is gold because that is what it represents would be considered false. (thanks for giving the time though)

Maybe by you, ya.

"Until 22h00 24/7/365". Clearly hyperbole.

I thought the two pages you generated when people called you out on it would stick in your mind.

Eh?

I'm sorry that it might be hard to understand what the impact of such a forumite who does as I mentioned in the post that you quoted above is hard to grasp, but I do not see a way of simplifying it because as a nice man (George Denis Patrick Carlin) one said: “Never argue with an idiot. They will only bring you down to their level and beat you with experience.”

 

[PostmanPot]

What a poor reply, and just more dodging.

Cool story bro. Red herring.

What do you mean?

Yet they were the biggest, you missed that point.

Ages ago. Most of us were with them at some stage (us being those who grew up through the progression of internet in SA). You miss the point about more competition in the market.

I actually followed the Wikipedia link on that, it doesn't state that they are the second biggest ISP. Guess Wikipedia is wrong on that one.

MWEB was founded in 1997 and is today South Africa’s second largest Internet Service Provider (ISP).

http://mybroadband.co.za/vb/showthread.php/226947-MWeb

Stop worrying about their position and start thinking about the volume of users.

I'm sorry that it might be hard to understand what the impact of such a forumite who does as I mentioned in the post that you quoted above is hard to grasp, but I do not see a way of simplifying it because as a nice man (George Denis Patrick Carlin) one said: “Never argue with an idiot. They will only bring you down to their level and beat you with experience.”

No such forumite does what you've mentioned. Quote the posts.

 

[Johnatan56]

/irrelevant
What do you mean?

Google it, you have the power of the internet brought to you by Mweb.

Ages ago. Most of us were with them at some stage (us being those who grew up through the progression of internet in SA). You miss the point about more competition in the market.

And why would they lose so much market share so quickly?

http://mybroadband.co.za/vb/showthread.php/226947-MWeb
Stop worrying about their position and start thinking about the volume of users.

/facepalm
Follow the citation, it links to http://www.mweb.co.za/aboutus/who-are-we.aspx which does not sate they are the second biggest. You can use Wikipedia, but please follow the links, this is especially true for near stub articles that are rarely ever checked.

No such forumite does what you've mentioned. Quote the posts.

It was a metaphor, just think about it for a bit, it might come to you.

 

[PostmanPot]

Sorry but there are not a lot of Mweb adds still online from 2009-2011. Here are two, put 1+1 together: https://www.youtube.com/watch?v=AnKBxlNhizo (remove caps so you don't get dc. Nice that the extreme throttling does the same for gaming.) https://www.youtube.com/watch?v=cnLSu56q7is (save costs, yet they are still one of the priciest ISP. I am assuming you're going to argue this as off-topic/not the statement I made).

Now you are really being bizarre. The first advert is for MWEB Uncapped in a time where low cap ADSL accounts dominated SA. The second advert is a campaign for Naked ADSL, which is still fought for today, discussed by many telecoms figureheads, at the MyBb Conference, etc.

Nope, you have shown that, on average, their price is a lot higher than everyone else according to that article.

That has nothing to do with your claim that they are overpriced. They are cheaper than most at times, and generally average. The price hardly means anything in relation to the quality of the product, or the usage they allow. It says nothing about the way all those accounts' FUPs are implemented. If one cannot afford it, use another ISP.

Doesn't seem like it if you followed all the recent complaints. They are priced more expensively if you checked the links you gave above. CrystalWeb is priced about the same and I find it a lot rarer to find a complaint against them versus Mweb.

Complaints vary. Remember that both ISPs support their customers differently. What I find is that MWEB is active on social media and promotes feedback there which are public. Other ISPs prefer using Live Chat and email.

Yet they have not been consistently the best. They had IPC issues at one point just like everyone else.

I take ISP votes with a pinch of salt.

I thought the two pages you generated when people called you out on it would stick in your mind.

Actually I have a firm grasp of what I've said, which is why I keep asking you to back up all of your false accusations, which you obviously won't.

I'm sorry that it might be hard to understand what the impact of such a forumite who does as I mentioned in the post that you quoted above is hard to grasp, but I do not see a way of simplifying it because as a nice man (George Denis Patrick Carlin) one said: “Never argue with an idiot. They will only bring you down to their level and beat you with experience.”

Pardon?

 

[PostmanPot]

Google it, you have the power of the internet brought to you by Mweb.

You are beginning to lose steam. Post what you mean, I am not looking for the definition of a commonly understood term.

And why would they lose so much market share so quickly?

When?

/facepalm
Follow the citation, it links to http://www.mweb.co.za/aboutus/who-are-we.aspx which does not sate they are the second biggest. You can use Wikipedia, but please follow the links, this is especially true for near stub articles that are rarely ever checked.

Of course I followed the citation links, do you think I'm dim? I then gave you a MyBroadband Company and People Info link. Are you now saying that this is false info? Stop worrying about their position and start thinking about the obvious volume of users they have in relation to the volume of complaints on public platforms, which are encouraged to be used.

It was a metaphor, just think about it for a bit, it might come to you.

Quote the posts.

 

[Johnatan56]

Now you are really being bizarre. The first advert is for MWEB Uncapped in a time where low cap ADSL accounts dominated SA. The second advert is a campaign for Naked ADSL, which is still fought for today, discussed by many telecoms figureheads, at the MyBb Conference, etc.

Guess I should not expect someone who can't get the allusion I made earlier to understand that I had a hard time finding any adds at the time. I even wrote in brackets what the point of each vid was, you just had to put 1+1 together.

That has nothing to do with your claim that they are overpriced. They are cheaper than most at times, and generally average. The price hardly means anything in relation to the quality of the product, or the usage they allow. It says nothing about the way all those accounts' FUPs are implemented. If one cannot afford it, use another ISP.

That price list they are (with the exception for 1/4Mbps) the 2nd/most expensive ISP on that list. Again, CrystalWeb offers a similar type of service at often a cheaper rate.

Complaints vary. Remember that both ISPs support their customers differently. What I find is that MWEB is active on social media and promotes feedback there which are public. Other ISPs prefer using Live Chat and email.

Remember, you'll most likely have a similar number of customers complain on MyBB in relation to the user base. Do note that CrystalWeb has a way higher user base percentage on MyBB than any other ISP as they are a start-up formed by MyBB members, yet they still have less complaints than Mweb on MyBB.

I take ISP votes with a pinch of salt.

I never mentioned the ISP votes. Red herring

Actually I have a firm grasp of what I've said, which is why I keep asking you to back up all of your false accusations, which you obviously won't.

Red herring again. I did post the posts in question. Strange that you keep forgetting about posts a day/hour/minute after writing them.

 

[PostmanPot]

Wow, you've really gone pap, and you're being destroyed in this debate.

Guess I should not expect someone who can't get the allusion I made earlier to understand that I had a hard time finding any adds at the time. I even wrote in brackets what the point of each vid was, you just had to put 1+1 together.

So you cannot provide any evidence to support your claim about these promises made by MWEB. ISPs all over the world enforce FUPs, even in the U.S. and UK. Yet you think that at the tip of Africa this wouldn't be the case? Every single ISP here does it. You clearly do not understand how things work, as well as how business and providing services works.

That price list they are (with the exception for 1/4Mbps) the 2nd/most expensive ISP on that list. Again, CrystalWeb offers a similar type of service at often a cheaper rate.

MWEB offers good value, as well as very good usage limits. We have not even looked at their capped packages like 100+100GBs for R199 or 200+200GBs for R399. Value is not only derived by looking at the price and speed or an amount of GBs. All ISPs and GBs are not equal. By your thinking everyone should/would be with Openweb... :erm:

Remember, you'll most likely have a similar number of customers complain on MyBB in relation to the user base. Do note that CrystalWeb has a way higher user base percentage on MyBB than any other ISP as they are a start-up formed by MyBB members, yet they still have less complaints than Mweb on MyBB.

Not when Live Chat and email support is promoted.

You are talking absolute nonsense and it's appalling.

http://mybroadband.co.za/news/adsl/130510-most-popular-adsl-isps-among-techies.html
http://mybroadband.co.za/news/broadband/152775-most-popular-adsl-isp-among-sa-online-pirates.html

I never mentioned the ISP votes. Red herring

Then explain what you are saying, as I have been asking. This is now the fourth time.

Red herring again. I did post the posts in question. Strange that you keep forgetting about posts a day/hour/minute after writing them.

Which posts?

 

[DJ...]

Not when Live Chat and email support is promoted.

Stop trying to talk for our company. You do not know what goes on behind the scenes and the sort of effort that goes in to supporting this community from our side, particularly from my side.

In addition you'll find another article clearly showing Crystal Web as the most used ISP, so while the data is not consistent, it most certainly isn't a single instance of measurement as you've quoted and Johnatan's point stands.

Why all of this argument? Again, it's not everyone else with the issue - at some point you surely have to realise this and it really isn't worth every thread dragging down this path...

 

[PostmanPot]

Stop trying to talk for our company. You do not know what goes on behind the scenes and the sort of effort that goes in to supporting this community from our side, particularly from my side.

In addition you'll find another article clearly showing Crystal Web as the most used ISP, so while the data is not consistent, it most certainly isn't a single instance of measurement as you've quoted and Johnatan's point stands.

Why all of this argument? Again, it's not everyone else with the issue - at some point you surely have to realise this and it really isn't worth every thread dragging down this path...

I'm not here to talk about any ISP other than MWEB.

 

[biometrics]

I'm not here to talk about any ISP other than MWEB.

Shill.

 

[PostmanPot]

Shill.

Na, just talking about what I have experience with.

I also sympathise with those who have had bad internet for years, and how they are likely put off by the usual heavily anti MWEB sentiment around here, when none of it is justifiable.