Official Afrihost Q&A Thread

[Zyzzyva]

But...

All their competitors ARE providing uncapped.... There has been no reports of any other ISP taking any actions yet, or drastically changing their product left, right, and center... Just AfriHost.

You see thats why people react like they do, nobody understand the costs involved in offering these uncapped services. Rpm needs to update the community on exactly what bulk seacom pricing aswell as bulk telkom ipc is. It was around R5000 -8000 a Mb/s. Thats R8000 for about 260 gigs. <------- now how is it possible these services are making the profit? Mweb and IS must either be doing the loss leader thing, or their clientele are using not even close to what they are paying for.

Or have wholesale prices secretly dropped?

 

[davydm]

Apologies for the double-post -- Ctrl-R didn't like me ):

 

[Wogan]

Lol uncapped, usable no! 196 thats ISDN mate. And you also paying for a 4096 PRODUCT not a 196.

I agree that you're not getting what you pay for, but in the T&C Afrihost reserves the right to throttle to ensure a decent experience for all users (A T&C I, and everyone else, agreed to).

 

[xrapidx]

You see thats why people react like they do, nobody understand the costs involved in offering these uncapped services. Rpm needs to update the community on exactly what bulk seacom pricing aswell as bulk telkom ipc is. It was around R5000 -8000 a Mb/s. Thats R8000 for about 430 gigs. <------- now how is it possible these services are making the profit? Mweb and IS must either be doing the loss leader thing, or their clientele are using not even close to what they are paying for.

I don't see why how they do it should be our concern - if they advertise its availability, they should be able to provide it.

If there are ISPs who did not expect abuse from certain users, then they are VERY naive.

 

[Wogan]

Yes - and I could be paying this amount less at MWeb - and not be throttled.

So go to MWeb then. Their 4096 uncapped shaped is only marginally more expensive than Afrihost. This is a democratic society, Afrihost has a 100% refund policy, and you can switch within minutes. I honestly don't see why you're complaining.

 

[xrapidx]

(A T&C I, and everyone else, agreed to).

A T&C that has continually changed. I signed up when it still said 200GB was the upper limit.

For a self proclaimed "general internet-genius" - you seem to have missed that.

 

[hammell]

Thanks Gian - I will be staying with Afrihost as they really seem like a company that is trying to bring low cost broadband to an affordable level. Did they make a mistake? Sure they did, and they admit it - and if you're really mad you can get a full refund for all you've downloaded and for next month. What other company does something like that? Not many - they would show Ts & Cs and you'd have to cancel in May or something like that. Yes, they weren't expecting such heavy users, and yes they were naive, and yes they got this very wrong. But there's an explanation, and hopefully this will be sorted out. I don't think the anger is warranted as if you're upset you get all your money back and can move on. These guys tried to make and uncapped account affordable for the normal user - and have succeeded.

I say thanks for the effort, thanks for the honesty (belatedly) and thanks for trying to make this work. Good luck Afrihost!

 

[xrapidx]

So go to MWeb then. Their 4096 uncapped shaped is only marginally more expensive than Afrihost. This is a democratic society, Afrihost has a 100% refund policy, and you can switch within minutes. I honestly don't see why you're complaining.

I have switched - I'm still waiting for confirmation from Afrihost that I have been cancelled.

And I'm not complaining - I'm defending myself from the pathetic fanboi attacks.

 

[semaphore]

Thanks Gian - I will be staying with Afrihost as they really seem like a company that is trying to bring low cost broadband to an affordable level. Did they make a mistake? Sure they did, and they admit it - and if you're really mad you can get a full refund for all you've downloaded and for next month. What other company does something like that? Not many - they would show Ts & Cs and you'd have to cancel in May or something like that. Yes, they weren't expecting such heavy users, and yes they were naive, and yes they got this very wrong. But there's an explanation, and hopefully this will be sorted out. I don't think the anger is warranted as if you're upset you get all your money back and can move on. These guys tried to make and uncapped account affordable for the normal user - and have succeeded.

I say thanks for the effort, thanks for the honesty (belatedly) and thanks for trying to make this work. Good luck Afrihost!

myisp is lower.

 

[Fulton17]

Well if Gian answered more than two questions people wouldnt.

Firstly he is human after all and I guess would need to sleep at some stage and secondly not many questions have been asked in this thread but just lots of comments - most of which have been made over and over, so this thread has been hijacked (and I am guilty in that I have made some response like this one myself)

 

[jeanres]

Guys what about 60GB for R400 per month @ full line speed?

 

[Zyzzyva]

I don't see why how they do it should be our concern - if they advertise its availability, they should be able to provide it.

If there are ISPs who did not expect abuse from certain users, then they are VERY naive.

They have said they have had to change things to stay in business. It was a mistake, and they fixed it before their first full month. Cry me a river.

Seacom and telkom ipc is R5000-8000 per 260 gigs. Sure caching and other stuff comes into play, but its still crazy expensive.

Thats R2000 for 65 gigs.

 

[Wogan]

A T&C that has continually changed. I signed up when it still said 200GB was the upper limit.

For a self proclaimed "general internet-genius" - you seem to have missed that.

You realize that most T&Cs reserve the right to change without notice, and it's up to the client to inform themselves of the changes? You also must have noted that the reasonable-throttling clauses have *not* changed. Afrihost is and was fully within the rights we agreed to give them, to change their throttling policies. You're basically complaining that Afrihost is doing what you said you're OK with them doing.

Also I'm glad to see you're furiously scouring my online presence trying to find something else to throw at me. Do let the world know if you come across anything.

 

[xrapidx]

Seacom and telkom ipc is R5000-8000 per 260 gigs. Sure caching and other stuff comes into play, but its still crazy expensive.

I still don't get what this has to do with me? If that was what they were charging me - I'd obviously not take it.

 

[semaphore]

They have said they have had to change things to stay in business. It was a mistake, and they fixed it before their first full month. Cry me a river.

Seacom and telkom ipc is R5000-8000 per 260 gigs. Sure caching and other stuff comes into play, but its still crazy expensive.

You're said that IPC crap about 4 times now, mweb is owned by naspers, naspers has tons of cash. They can deal with it, move on nobody cares about the IPC

 

[Wogan]

Guys what about 60GB for R400 per month @ full line speed?

The capped options are full linespeed, meaning that R400 currently gets you around 13gb (R29/gb). They'd have to reduce pricing on their capped offerings to R6.67/gig in order to offer 60GB/R400/full linespeed. When they *do* drop their prices that far, I bet you'd see those options come up.

 

[xrapidx]

You realize that most T&Cs reserve the right to change without notice, and it's up to the client to inform themselves of the changes? You also must have noted that the reasonable-throttling clauses have *not* changed. Afrihost is and was fully within the rights we agreed to give them, to change their throttling policies. You're basically complaining that Afrihost is doing what you said you're OK with them doing.

There was no reasonable throttling - 10-20KB on a 4MB line is not reasonable... and taking from Monday midday till last night to clarify is also not reasonable.

Also I'm glad to see you're furiously scouring my online presence trying to find something else to throw at me. Do let the world know if you come across anything.

Don't flatter yourself, you have the link in your signature.

 

[johnjm]

Use your mind! This is not a cop out it is aimed at the abusers, people who queue 24/7 downloads for a week/month at a time. They obviosuly dont expect you to sit and wait for your 2gb update to download just that you should not queue the 2gb download followed by 100 such downloads. Understand?

I queue downloads but I will not use more than 150GB a month. Afrihost should only throttle to 128 kbs after 150GB then most guys will stay. But teh throttling starting at 30GB is nonsense in my eyes, makes it unusable. Why on earth cant they offer capped accounts of 100GB or 200GB is beyond me. It just makes sense. Id rather have that than a very limited "uncapped" account.

 

[Zyzzyva]

You're said that IPC crap about 4 times now, mweb is owned by naspers, naspers has tons of cash. They can deal with it, move on nobody cares about the IPC

My point is you can;t get angry when an isp creates a usage limit to stay in business. I've also said if you want to download alot go to mweb because they are clearly subsidizing their internet.

 

[Zyzzyva]

I queue downloads but I will not use more than 150GB a month. Afrihost should only throttle to 128 kbs after 150GB then most guys will stay. But teh throttling starting at 30GB is nonsense in my eyes, makes it unusable. Why on earth cant they offer capped accounts of 100GB or 200GB is beyond me. It just makes sense. Id rather have that than a very limited "uncapped" account.

They do, but they cost R1000, and thats sold at a huge loss.