Official Vox DSL feedback thread

Nobby said:
I am having the same issue.
But in the day time it is fine
Click to expand...

Sounds like an exchange issue then.
I find that my streaming dies from 4pm till 8pm regardless of ISP.
Once the kiddies have finished with Facebook and the Mommies with email and Skype, things return to normal.
The past 3 months though it has been so bad I have reverted to downloading during the day to watch at night.
Silly thing is that I have to now pirate the content that I am paying for.
Is that still Piracy? could be a sticky issue in court.
 
plugger123 said:
Latency and speed really bad. (not what it used to be) On a 10mbps capped fatpipe account. Pretoria ... anybody else having this?
Click to expand...

Sunday again and the same happens. During the week in day time it's good but it seems saterday? and sunday? is a problem.... At night time I don't use the Internet so I don't know how it is then.

Perhaps they run into capacity problems on weekends because everybody is streaming stuff. Really hope not.
 
plugger123 said:
Sunday again and the same happens. During the week in day time it's good but it seems saterday? and sunday? is a problem.... At night time I don't use the Internet so I don't know how it is then.

Perhaps they run into capacity problems on weekends because everybody is streaming stuff. Really hope not.
Click to expand...

It does not sound like a VOX issue, but rather more like a congestion at the exchange you are connected to.

Do a "ping -t 155.239.255.250" when you experience these slow downs and look at the return ping rates, you should get 10 - 20ms return rates on a non congested exchange normally.

I am on a 20Mbps VDSL connection and this is my results.

PS C:\> ping -t 155.239.255.250

Pinging 155.239.255.250 with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=19ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=20ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=19ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 13, Received = 13, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 20ms, Average = 18ms
 
Last edited:
Who is in Cape Town having issues since this morning ?
My 40meg Vdsl is doing a whopping 1meg down, checked with a buddy of mine with fiber and he has the same issue



Pinging 155.239.255.250 with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=15ms TTL=62
Reply from 155.239.255.250: bytes=32 time=15ms TTL=62
Reply from 155.239.255.250: bytes=32 time=15ms TTL=62
Reply from 155.239.255.250: bytes=32 time=15ms TTL=62
Reply from 155.239.255.250: bytes=32 time=15ms TTL=62
Reply from 155.239.255.250: bytes=32 time=15ms TTL=62
Reply from 155.239.255.250: bytes=32 time=15ms TTL=62
Reply from 155.239.255.250: bytes=32 time=15ms TTL=62
Reply from 155.239.255.250: bytes=32 time=15ms TTL=62
Reply from 155.239.255.250: bytes=32 time=15ms TTL=62
 
Have the same issue. Seems like there's an outage in the Southern region, from Axxess/Afrihost:

We are receiving reports of slow internet access in the Southern region(Cape Town, Port Elizabeth and surrounds). This is affecting all of our Openserve ADSL and fibre clients in these areas. Our engineers are currently investigating.

Thank you for your patience.

Also getting about 1mbps down. Nigh unusable at the moment.
 
Seeyou said:
Have the same issue. Seems like there's an outage in the Southern region, from Axxess/Afrihost:

We are receiving reports of slow internet access in the Southern region(Cape Town, Port Elizabeth and surrounds). This is affecting all of our Openserve ADSL and fibre clients in these areas. Our engineers are currently investigating.

Thank you for your patience.

Also getting about 1mbps down. Nigh unusable at the moment.
Click to expand...


If I hop onto a WebAfrica account everything is full speed
 
I don't know enough about the various ISP's backbone utilisation, but perhaps Axxess/Afrihost/Vox run along the same route, while IS resellers are on another.
 
I needed some files to work on and having seen the above posts I expected the worst, but my download is peeking at 10.24MBs so no problems here in Cape Town.
 
Axxess resolved their notice so I switched to my backup account with them and have been working from that all afternoon. Perhaps Vox eventually sorted their issues out too.

It would be nice if Vox had ANY kind of notice / notification system for issues.
 
Vox also resolved, they say 10gbps fiber cable break was the cause
 
My line speed has been up and down like a YoYo this weekend so far. Router sync is solid at 12 Mbps.
 
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