Official Vox DSL feedback thread

Also had downtime on Friday and again this morning - authentication failure - also Western Cape. Have also received a lot of notifications from vox about outages.

Have never had issues with them before, support took over 2 days to get back to me - not good.
 
Vox please issue a valid certificate for your "Live Chat with Vox".

Issue in both Firefox and Google Chrome.

Error:
Secure Connection Failed

An error occurred during a connection to chat.vox.co.za. Peer's Certificate has been revoked. Error code: SEC_ERROR_REVOKED_CERTIFICATE

A reference should this certificate be changed.
Serial number: 00a2090777347e254f
 
fundutzi said:
Vox please issue a valid certificate for your "Live Chat with Vox".

Issue in both Firefox and Google Chrome.

Error:
Secure Connection Failed

An error occurred during a connection to chat.vox.co.za. Peer's Certificate has been revoked. Error code: SEC_ERROR_REVOKED_CERTIFICATE

A reference should this certificate be changed.
Serial number: 00a2090777347e254f
Click to expand...

same for me this.. Also get this on both Chrome and Firefox
 
fundutzi said:
Vox please issue a valid certificate for your "Live Chat with Vox".

Issue in both Firefox and Google Chrome.

Error:
Secure Connection Failed

An error occurred during a connection to chat.vox.co.za. Peer's Certificate has been revoked. Error code: SEC_ERROR_REVOKED_CERTIFICATE

A reference should this certificate be changed.
Serial number: 00a2090777347e254f
Click to expand...

Thank you Vox, you solve the certificate error.
New certificate serial: 00d123ae4eae049d3a.
 
They are having issues with connections and their core departments are working on it. :(

Was told that by vox.
 
I don't want to say anything because that's when it breaks but I haven't experienced any issues today.
 
Just got off the telephone with Vox support... authentication issues, throughput issues, engineers are attending to it, unknown cause, unknown eta... a lot of unknowns.

/sigh
 
When you have issues with Vox, what method do you find the most time efficient manner interacting with Vox please?

I have only used the webchat, this is v e r y s l o w. {Cannot dial 087 numbers when abroad at times}
Asking this very question earlier today, “How am I meant to contact you Vox if we have any issue” took +- 30 minutes in webchat.

A reference note.
The response by Vox webchat was, email us:
[email protected] thats for technical
[email protected] for accounts
[email protected] this is for customer service
[email protected]
 
Vox is almost completely dead this morning.

Using a backup account from a different ISP works just fine.
 
Yup mine is also still dead

After checking my stats on their site, the last time I was able to use their "service" was 15 Sept

With that being said, this is the first time I've really had issues, so guess I can't complain.
 
For the first time ever I was struggling with international gaming last night. Was playing Destiny 2 and was getting disconnected almost every 10 mins. Switched to my backup afrihost account and everything was fine.
 
Just checking to c if it wasnt just me :D. Webafrica also been bad since last night. Would post in that thread, but its a joke.
 
If things continue the way they are currently I'll be forced to downgrade Vox as my backup ISP, although then I'll end up paying a bit more for a main ISP, so not really ideal :(
 
Internet mostly dead on Vox, Im too lazy to change accounts but Im assuming its ISP related because certain things are fine and others are horrible.
 
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