Yes, this has been happening for me as well and I see you on the coast as well.
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Question of the Day: Are you keeping your Prime subscription?
Official Web Africa thread
- Thread starter Webafrica Helper
- Start date
Mephisto_Helix
Resident Postwhore
Probably the grand Telkom infrastructure we have down here Margate area huh :crylaugh: It's weird, line never drops, just the WA 'dial-up', very frustrating to find your downloads only went for an hour out of 5
Same problem I have, web africa drops but line stays synced, both at home and at the office.
Probably the grand Telkom infrastructure we have down here Margate area huh :crylaugh: It's weird, line never drops, just the WA 'dial-up', very frustrating to find your downloads only went for an hour out of 5
Huge Improvement
Logged a fault last week with Telkom. We were experiencing random disconnects with our SNR margin all over the place.
Got a call from Telkom now, they did some changes on their side with the settings. Forget exactly what he said but something about a Fibre to Copper connectivity problem. Our pole is ADSL2+ which is the old technology and this connects, I suspect, at the exchange to Fibre or something to that effect.
He did mention that there is definitely some noise on our line and I said we had an issue a few years back with a poor connection on the pole, so probably that problem again which a technician will come out to check.
First thing I notice when I looked at the DSL Log is that I we are on Fastpath now for downloading and the speedtest shows a better ping and now steady download speed.
Last week:
Today:
Speedtest today:
Logged a fault last week with Telkom. We were experiencing random disconnects with our SNR margin all over the place.
Got a call from Telkom now, they did some changes on their side with the settings. Forget exactly what he said but something about a Fibre to Copper connectivity problem. Our pole is ADSL2+ which is the old technology and this connects, I suspect, at the exchange to Fibre or something to that effect.
He did mention that there is definitely some noise on our line and I said we had an issue a few years back with a poor connection on the pole, so probably that problem again which a technician will come out to check.
First thing I notice when I looked at the DSL Log is that I we are on Fastpath now for downloading and the speedtest shows a better ping and now steady download speed.
Last week:
Today:
Speedtest today:
Has happened to me twice now and it took them ages to sort out. Surely they are required to ensure this is relatively accurate as it does effect our cap?
You would think that but they don't actually care. If we end up using more cap because of their incompetence then they just end up making money. I remember disputing this like 2 years ago when it was massively off. I could prove it all with logs from my router but they insisted their software was 100% correct and said the only way to make sure no data is used is by unpluging your router so it breaks connection.
But basically their system is **** and they don't care
You would think that but they don't actually care. If we end up using more cap because of their incompetence then they just end up making money. I remember disputing this like 2 years ago when it was massively off. I could prove it all with logs from my router but they insisted their software was 100% correct and said the only way to make sure no data is used is by unpluging your router so it breaks connection.
But basically their system is **** and they don't care
Sadly WA never fails to fail
WAslayer
Honorary Master
I just spent a total of 50 minutes on hold trying to find out what's wrong with my DSL line..
After an initial wait of 15 minutes and running out of airtime waiting for the phone to be answered, I phone again and after sitting through and listening to ALL those stupid jokes, after 30 minutes they just hang up.. Phone again and 8 minutes later they hang up the phone saying there are no agents in the queue to take my call.. And now I can't call in at all because all I get is, there is no available agents to take my call..
Honestly, why do you still bother with customer support.. To me, it feels like you are completely missing the plot when it comes to serving your customers...
After an initial wait of 15 minutes and running out of airtime waiting for the phone to be answered, I phone again and after sitting through and listening to ALL those stupid jokes, after 30 minutes they just hang up.. Phone again and 8 minutes later they hang up the phone saying there are no agents in the queue to take my call.. And now I can't call in at all because all I get is, there is no available agents to take my call..
Honestly, why do you still bother with customer support.. To me, it feels like you are completely missing the plot when it comes to serving your customers...
Streaming dived for me around 6:30pm last night in PE again, couldn't stream the Man U game on DSTV Now.
It is so predictable I'm 99% certain it's a capacity issue.
Hopped onto my VOX account and everything was peachy the whole night, even 4k Netflix.
I've started the cancellation process; downgrading to tiny account next month then nothing.
Sad to see how far WA have fallen, 2018 has been a truly miserably year on this ISP.
It is so predictable I'm 99% certain it's a capacity issue.
Hopped onto my VOX account and everything was peachy the whole night, even 4k Netflix.
I've started the cancellation process; downgrading to tiny account next month then nothing.
Sad to see how far WA have fallen, 2018 has been a truly miserably year on this ISP.
Shpongle
Well-Known Member
Same here, WA's service has been degrading for the last couple of months. Streaming is K@K all of the time now.
Rendier
Expert Member
My connection just died, been trying to reset the router but keep on getting username password invalid... even though I haven't changed anything. Been on the line for 15 minutes now listening to crappy one liner jokes. What gives?
Attention anybody at webafrica
Boom cut off again
Please can someone phone me so I can get this rubbish sorted?
How sad I have to resort to this thread to try get a response form webafrica
For the last 3 months you have been disconnecting me. Why? Because you have been billing me for 2 addresses.
I am so tired of this. I have just arrived home and no internet surprise surprise.
I have sent emails , called - done pritty much everything except try a smoke signal but nobody calls back and my issue is resolved for a few weeks then come middle of the month andBoom cut off again
Please can someone phone me so I can get this rubbish sorted?
How sad I have to resort to this thread to try get a response form webafrica
K. Adams.
Convex
Senior Member
Has the WebAfrica helper been banned, its been months since i have seen him.....
Maybe just cutting costs and doing away with some service levels??