OpenWeb ADSL Feedback Thread (Pt2)

[wingnut771]

Capped my WA free and AH free accounts during the day of auth issues yesterday, the axxess free account ran full line speed no issuess.

That is enough info for me to ditch OW.

 

[cableguy]

Our support guys are on duty.

You may reach them by emailing support@openweb.co.za

Is there no support for problems today ??

 

[Aardvark]

Hi All
Anyone else having slow newsserver speeds tonight.

 

[avert]

getting some super high latency on first hop outside my network.
Just me? East Rand, JHB.

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.252
2 2 ms 1 ms 2 ms 192.168.1.1
3 313 ms 309 ms 340 ms 196.215.207.1
4 358 ms 262 ms 256 ms 196.38.73.133
5 103 ms 102 ms 103 ms 196.38.73.17
6 158 ms 156 ms 170 ms 168.209.1.139
7 197 ms 219 ms 219 ms 168.209.1.170
8 224 ms 244 ms 272 ms 196.223.14.25
9 309 ms 311 ms 328 ms 197.80.7.1

 

[DrJohnZoidberg]

getting some super high latency on first hop outside my network.
Just me? East Rand, JHB.

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.252
2 2 ms 1 ms 2 ms 192.168.1.1
3 313 ms 309 ms 340 ms 196.215.207.1
4 358 ms 262 ms 256 ms 196.38.73.133
5 103 ms 102 ms 103 ms 196.38.73.17
6 158 ms 156 ms 170 ms 168.209.1.139
7 197 ms 219 ms 219 ms 168.209.1.170
8 224 ms 244 ms 272 ms 196.223.14.25
9 309 ms 311 ms 328 ms 197.80.7.1

Looks like an issue at your exchange. If you've never had congestion problems before it may just be a temporary fault.

 

[Fjorko]

Getting full 20Mbps now that my line is upgraded to 40Mbps, pretty solid

Telkom probably hosts an Exchange inside your basement.....

 

[Hecate]

Rofl! I am still waiting for them to upgrade our exchange to 10mb!

Telkom probably hosts an Exchange inside your basement.....

 

[cableguy]

May I move into your basement? AMAZING!

Telkom probably hosts an Exchange inside your basement.....

 

[wayde.lewis]

The past two weeks I've only been running at half speed and connection was intermittent. I even tried rebooting my router with no luck. I've got a 2MB Gold Uncapped account and not used to getting such insanely slow speeds on weekends. I know that these accounts are shaped during the day, but even after hours it's ridiculously slow.

Any thoughts or insights OpenWeb staff?

 

[Sonic2k]

This is my experience.
I cannot blame OW now, because I have, in my case, now got different issues. I see slow-downs, and when one of these occur, the router will be disconnected from the logical side i.e. the ADSL remains synched through all of this.

I don't know what the problem is at this stage, but I know Telkom is to blame partially!

 

[phil1982]

This is getting tedious. OpenWeb account (GOLD!) useless. All other ISP test accounts flying. Perfect. Nothing wrong. This is very dissapointing. Let me guess...OpenWeb is going to give me a new username/pwd and it will be fixed again? Have had this happen 4 times now and its getting old. I will PM my username to you CableGuy; please sort this out. The problem is definitely not my side.

 

[Wackyza]

The age old Gold debate. * Grabs popcorn * GO

This is getting tedious. OpenWeb account (GOLD!) useless. All other ISP test accounts flying. Perfect. Nothing wrong. This is very dissapointing. Let me guess...OpenWeb is going to give me a new username/pwd and it will be fixed again? Have had this happen 4 times now and its getting old. I will PM my username to you CableGuy; please sort this out. The problem is definitely not my side.

 

[Fjorko]

When's MrBeep back from his jolly so things can start getting back to normal ? Mind you - my speeds were pretty decent over the weekend I must admit.

 

[cableguy]

MrBEEP is back today. Things have however been running pretty normally over the last while

When's MrBeep back from his jolly so things can start getting back to normal ? Mind you - my speeds were pretty decent over the weekend I must admit.

 

[cableguy]

Hi Wayde.Lewis

Please drop me a PM with your details. I would like to have this account tested

The past two weeks I've only been running at half speed and connection was intermittent. I even tried rebooting my router with no luck. I've got a 2MB Gold Uncapped account and not used to getting such insanely slow speeds on weekends. I know that these accounts are shaped during the day, but even after hours it's ridiculously slow.

Any thoughts or insights OpenWeb staff?

 

[slvR]

Cableguy please check your PM.

 

[cableguy]

I have replied to the PM for you

Cableguy please check your PM.

 

[Vorador]

this being a feedback threat , here is my feedback : I would not recomend openweb to anyone . Support useless and accounts keeps on having problems .

 

[Vorador]

This is getting tedious. OpenWeb account (GOLD!) useless. All other ISP test accounts flying. Perfect. Nothing wrong. This is very dissapointing. Let me guess...OpenWeb is going to give me a new username/pwd and it will be fixed again? Have had this happen 4 times now and its getting old. I will PM my username to you CableGuy; please sort this out. The problem is definitely not my side.

Its going to happen a lot more as long as you are with openweb . and support is going to argue with you every time that is your side

 

[Fjorko]

Look - I try hard not to complain about everything - but my patience is wearing thin, over the last 3 or so weeks things have seriously deteriorated. Over the weekend, things were OK, but now it's almost 8PM, i seriously doubt many businesses are still running, but look at my speed. I'm on a 4MB Silver.... This is NOT what I signed up for.