OpenWeb ADSL Feedback Thread (Pt2)

[cableguy]

Morning OpenWebbers

 

[NV27]

My download speeds have been terrible for a while now, I am on a 2meg account and I'm barely getting 30KB/s. I've had this problem before, called openweb, nothing much was done to fix my speed...

 

[Basjohn]

30kBs, I'm lucky if I can hit 20 with a download of Avast via good 'ole HTTP! This is maddening.

And the rather lovely http://mybroadband.co.za/vb/showthread.php/607090-quot-Is-it-my-Line-quot-Report-Tool confirms it isn't on my line, which is good because they just replaced the whole thing yesterday >_>

 

[wonduhboy]

MrBeep / Cableguy - I called at 8.30 this morning, opened a ticket (which has been escalated) and have sent a PM about not being able to even open a simple webpage since 8am this morning.
Is there any chance I could someone to look at this?
I've had to resort to using 3g to just access MYBB.
Please help?

 

[KALSTER]

Internet is pretty sloow atm, especially Facebook.

 

[4-quad]

Browsing is dead by me as well, waiting for senior support.

 

[NV27]

Internet is pretty sloow atm, especially Facebook.

And you have a 4meg account... OW is getting worse everyday.
Currently downloading at 10KB/s.

 

[Settican]

My internet is pretty much dead on openweb, having to use my backup Plugg account to get anything done today

 

[Robocop]

My account is dead as well. And i have been moved to an alternative login a couple of days ago. It was better for about 24 hours and then went back to the slow strike again. Something is definately wrong on the OW network.

 

[howardb]

Same here, general web and mail are terrible and timing out... I thought these 2 protocols were not shaped/throttled?

 

[MrR]

Based on multiple past experiences, it's office hours...

Wait 'til 18h00 and everything will be fine.

 

[PostmanPot]

Based on multiple past experiences, it's office hours...

Wait 'til 18h00 and everything will be fine.

+1

Nothing new, but who knows, if a few more people are vocal about it there could be a problem.

I do see various locations, so likely not location based.

Perhaps people should include their account type when posting, unlikely we will find a pattern since everything is so variable, but who knows, may be of interest.

 

[NV27]

I'll end up cancelling and moving to another ISP if this continues or I'll switch to gold uncapped. Anybody having issues with gold during the day?

 

[remybfg10k]

Sure this tool will start shedding more light on openweb's "It's Telkom's fault" messages, should either back it up or expose them?

http://mybroadband.co.za/vb/showthread.php/607090-quot-Is-it-my-Line-quot-Report-Tool

 

[remybfg10k]

I'll end up cancelling and moving to another ISP if this continues or I'll switch to gold uncapped. Anybody having issues with gold during the day?

Yes, it is not worth the hassle especially at the extra cost sometimes, off peak its great though

 

[StoneCold]

Sure this tool will start shedding more light on openweb's "It's Telkom's fault" messages, should either back it up or expose them?

Wrong thread.

 

[remybfg10k]

Wrong thread.

Too quick for me lolz

 

[PostmanPot]

I'll end up cancelling and moving to another ISP if this continues or I'll switch to gold uncapped. Anybody having issues with gold during the day?

Unfortunately Gold is also affected by the during hours problems. If you monitor this thread, you'll see the complaints about it. There are others like here - http://mybroadband.co.za/vb/showthread.php/586900-Openweb-Gold-Slow.

It's not what you'd expect from Gold the way it's advertised as well as the cost. But we see many cases of people with cheaper accounts having no problems, and those on Gold having problems. There is a distinct lack of consistency. The reasons given are usually because of regional capacity/regional load issues, but I've often seen people in different locations/IPCs with cheaper/Gold accounts being affected differently, if that make sense (i.e. not always due to different regions).

 

[NV27]

Yes, it is not worth the hassle especially at the extra cost sometimes, off peak its great though

Unfortunately Gold is also affected by the during hours problems. If you monitor this thread, you'll see the complaints about it. There are others like here - http://mybroadband.co.za/vb/showthread.php/586900-Openweb-Gold-Slow.

It's not what you'd expect from Gold the way it's advertised as well as the cost. But we see many cases of people with cheaper accounts having no problems, and those on Gold having problems. There is a distinct lack of consistency. The reasons given are usually because of regional capacity/regional load issues, but I've often seen people in different locations/IPCs with cheaper/Gold accounts being affected differently, if that make sense (i.e. not always due to different regions).

Thanks. I guess I should have signed up with mweb instead :'(.

 

[Robocop]

Using the report toll it seems that my line is running perfectly.
I am on the 4mb uncapped gold and in the Boksburg, Sunward Park area.

Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert)

Pinging 196.210.132.129 with 32 bytes of data:
Reply from 196.210.132.129: bytes=32 time=18ms TTL=254
Reply from 196.210.132.129: bytes=32 time=10ms TTL=254
Reply from 196.210.132.129: bytes=32 time=10ms TTL=254
Reply from 196.210.132.129: bytes=32 time=11ms TTL=254
Reply from 196.210.132.129: bytes=32 time=9ms TTL=254
Reply from 196.210.132.129: bytes=32 time=9ms TTL=254
Reply from 196.210.132.129: bytes=32 time=9ms TTL=254
Reply from 196.210.132.129: bytes=32 time=52ms TTL=254
Reply from 196.210.132.129: bytes=32 time=9ms TTL=254
Reply from 196.210.132.129: bytes=32 time=12ms TTL=254
Reply from 196.210.132.129: bytes=32 time=10ms TTL=254
Reply from 196.210.132.129: bytes=32 time=11ms TTL=254
Reply from 196.210.132.129: bytes=32 time=46ms TTL=254
Reply from 196.210.132.129: bytes=32 time=8ms TTL=254
Reply from 196.210.132.129: bytes=32 time=9ms TTL=254
Reply from 196.210.132.129: bytes=32 time=9ms TTL=254
Reply from 196.210.132.129: bytes=32 time=9ms TTL=254
Reply from 196.210.132.129: bytes=32 time=10ms TTL=254
Reply from 196.210.132.129: bytes=32 time=9ms TTL=254
Reply from 196.210.132.129: bytes=32 time=15ms TTL=254
Reply from 196.210.132.129: bytes=32 time=33ms TTL=254
Reply from 196.210.132.129: bytes=32 time=19ms TTL=254
Reply from 196.210.132.129: bytes=32 time=9ms TTL=254
Reply from 196.210.132.129: bytes=32 time=11ms TTL=254
Reply from 196.210.132.129: bytes=32 time=10ms TTL=254
Reply from 196.210.132.129: bytes=32 time=10ms TTL=254
Reply from 196.210.132.129: bytes=32 time=9ms TTL=254
Reply from 196.210.132.129: bytes=32 time=9ms TTL=254
Reply from 196.210.132.129: bytes=32 time=11ms TTL=254
Reply from 196.210.132.129: bytes=32 time=10ms TTL=254

Ping statistics for 196.210.132.129:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 52ms, Average = 13ms

2014-03-31 16:01:51,23