I'll end up cancelling and moving to another ISP if this continues or I'll switch to gold uncapped. Anybody having issues with gold during the day?
I don't work from home on a weekly basis, so can't vouch that it is shaped every day, but the times that I have personally used my Gold account, was pretty dismal. The S/O works from home more regularly and we've gone about purchasing small capped packages from another ISP, just to get about during the day.
Shaping, is unfortunately, part of the reality of uncapped services and I understand the business reasons for/behind it, but it has to be managed well... not to <20% of "normal" capacity, especially considering what people are using <10MB lines.
The argument of upgrading to a business account is completely fallible; if I'm on leave and want to check my mails, surf the webs, connect to a private VPN or download a linux distro, all for personal use, I don't see any reason why I shouldn't be able to do so on a normal, home account. What about customers with students/scholars in their household?
The general feedback that I've received regarding my account is that shaping is applied. I've had a temp account before (whilst they were investigating) and experienced the same issues. Other times, support has told me that shaping is in effect and that I should ensure nothing is being downloaded. I've gone so far as to disconnect all devices (pc's, laptops, tablets, phones) and set up a home pc, where nothing is updated during 05h00 - 20h00, monitored all traffic for 2 hours, all just to determine whether I'm being shaped senseless due to other pc's updating in the background (like AV, Windows updates....Steam).
As I've mentioned before (and as agreed by others), based on my experiences, OpenWeb is currently an after hours and weekend service. And that's when it works perfectly. But only then.
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