OpenWeb ADSL Feedback Thread (Pt2)

shadowstalker

Active Member
Joined
Aug 9, 2013
Messages
80
Maybe you have had a bad experience, but i've only had great feedback from friends about OW, so ye thanks for your input, but I will be the judge on what is good and what is bad

Openweb loves ppl like you, they take your money with open arms and then provide with the most poor service they can possibly give you, but go ahead dont let my opinion stop you or anyone on this forum/thread for that matter.
 
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chopstcks

New Member
Joined
Mar 12, 2014
Messages
2
I phoned support yesterday with a query and am still waiting for a reply. I also requested for assistance via the website as it was after hours - have heard nothing from support. How long must one wait? Are you guys busier than usual or what?
 

cableguy

OpenWeb rep
Company Rep
Joined
Oct 10, 2005
Messages
935
Kindly PM me your details so that I can follow up for you

I phoned support yesterday with a query and am still waiting for a reply. I also requested for assistance via the website as it was after hours - have heard nothing from support. How long must one wait? Are you guys busier than usual or what?
 

chopstcks

New Member
Joined
Mar 12, 2014
Messages
2
I phoned support yesterday with a query and am still waiting for a reply. I also requested for assistance via the website as it was after hours - have heard nothing from support. How long must one wait? Are you guys busier than usual or what?

Kindly PM me your details so that I can follow up for you

Thank you cableguy,

All sorted now, Openweb is awesome and I will continue to recommend it. Ive had one or two small issues before but other than that its being rock solid.
Don't want to have to say goodbye to my isp :)
 

slvR

Expert Member
Joined
Jan 10, 2014
Messages
3,502
Hi,
I ordered a new account and received the 100% off for end of month promo with debit order but have not received the details as yet. Please see Invoice - 289766.
Thanks
 

slvR

Expert Member
Joined
Jan 10, 2014
Messages
3,502
On a brighter note, my usage on my main uncapped account is 250GB with Steam updates, Netflix, p2p, streaming Katowice and I've been using this username for nearly 4 months. Pretty damn happy right now even with an intermittent sync.
 

Kido

Well-Known Member
Joined
Jun 24, 2009
Messages
380
No data through put at month end again
Kindly investigate
*Ticket ID: JVJ-583-22675
 

cableguy

OpenWeb rep
Company Rep
Joined
Oct 10, 2005
Messages
935
Hi Kido

I see the guys have responded to all support tickets.

If your issue has not yet been addressed, please drop me a PM

No data through put at month end again
Kindly investigate
*Ticket ID: JVJ-583-22675
 

Blazzok

Well-Known Member
Joined
Dec 14, 2008
Messages
261
Is the network congested at the moment? Or are you guys shaping Twitch? Because I am not able to stream anything on twitch at the moment, but youtube videos and other websites are loading just fine.
 

DrJohnZoidberg

Honorary Master
Joined
Jul 24, 2006
Messages
23,995
Streaming is dead tonight, any known issues?

7u8kh.gif
 

Sonic2k

Executive Member
Joined
Feb 7, 2011
Messages
7,637
My issues are now authentication, and its getting worse.
I strongly suspect its Telskommel
 

slvR

Expert Member
Joined
Jan 10, 2014
Messages
3,502
My issues are now authentication, and its getting worse.
I strongly suspect its Telskommel

When I get this I just leave my modem off for 1 minute and it usually fixes it. My Netgear doesn't like Openweb too much, but my Dlink connects flawlessly.
 
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