OpenWeb ADSL Feedback Thread (Pt2)

I left OpenWeb because I was convinced they were allowing concurrent connections on one account. I know it's been discussed before but I'm glad to see it seems that things have come a bit further and maybe more will be revealed.

There were a few things at the time that made me and a bunch of other guys cautious at the time.

The below was applicable to my uncapped account.

* Your account username happens to be a combination of a name and surname initial "purely by chance" as told to me by an OpenWeb employee.

* Your password is given to you and you can't change it yourself

* Evidence of concurrent sessions on the account (IS)

* No way to track your usage. "Because we don't like to track how much our clients download" Really??
 
Wackyza said:
That's the whole point, if the account is limited to say 10mb on their side. You will have multiple concurrent connections contending for bandwidth e.g. 2 connections getting 5mb each (obviously this is for demo purposes only as it doesnt include overhead and additional shaping etc.). And all of this going down, you thinking to yourself that the shaper is shaping you to hell and back right now :)
Click to expand...

I'm pretty sure their shaper is shaping us to hell and back right now.

There isn't only one problem on hand here. Yes, we're awfully "suspicious" about the concurrent connection thing, but let's not forget about the other issue at hand. Their "dynamic" shapic is clearly not dynamic at all. It's for that reason that we see the shaping get lifted at the same time every weekday, or no difference in shaping intensity when comparing public holidays and weekdays.

So I'm not going to jump to conclusions but, as things stand, it looks like an awful lot like Openweb is doing a number of things that contradict their advertisements and claims. If true, it would be tantamount to false advertising and possibly even fraud. In the very least, if true, it would be highly unethical.
 
I got fed up after the 6th account (4mb Gold original), then I left (back in 2009).

I see nothing has changed ;)
 
Isengard said:
I take it you and the others making these "informed" guesses are in the ISP network engineering field. :)
Click to expand...

After 12 years as an HP specialist and countless nights repairing servers in the IS data centre behind the East Coast Radio House you tend to pick up a thing or three :p
 
XennoX said:
So I'm curious. I'm currently on OpenWeb's 4Mbps Gold Uncapped Package (Orange Edition @ R649), during the evening my speeds are fine, but now that I'm on leave and wanting to browse the net during the day the speeds have absolutely caved. I'm trying to download updates via Steam and it's telling me my peak speed is 97.4 KB/s and my current ranges between 60 KB/s to 72 KB/s.

What's up with that?
Click to expand...

cableguy said:
Hello Xennox,

Kindly email [email protected] so that we can take a look at this for you.

This is not normal for your account type
Click to expand...

That is normal for the account type. I've experienced that circa October 2013. OpenWeb investigated multiple times, circulated a couple of different accounts and the outcome of the "investigation" has always come back as shaping being in effect. The Significant Other started working from home once a week and it got to a point where we had no option but to get a capped subscription for the sole purpose of using the internet during the day (08h00-18h00). I work from home once every 8-9 weeks and have experienced this first hand myself and it's extremely frustrating.

The irony of the matter is that this morning we were streaming YT (480p) from OpenWeb account from 07h00 to 08h00, and exactly at 08h01, it started buffering on 144p and the rest of the interwebs became unusable. Now the irony of the story is that it happened on Friday (public holiday) and on Monday (public holiday as well) at more or less the same time (give or take 10 minutes).

I'm on leave next week and can't wait for the wonderful famed shape (or as some claim, throttle) monster to destroy my hopes and dreams of catching up on some much needed online gaming and Netflix streaming.

As I've said time and time again, OpenWeb's uncapped product range is a great "after hours" service, but only after hours, excluding GoT Linux Distro Mondays**.

**I'll give OpenWeb benefit of the doubt on Monday's as the whole world takes strain.
 
Remydp said:
I left OpenWeb because I was convinced they were allowing concurrent connections on one account. I know it's been discussed before but I'm glad to see it seems that things have come a bit further and maybe more will be revealed.

There were a few things at the time that made me and a bunch of other guys cautious at the time.

The below was applicable to my uncapped account.

* Your account username happens to be a combination of a name and surname initial "purely by chance" as told to me by an OpenWeb employee.

* Your password is given to you and you can't change it yourself

* Evidence of concurrent sessions on the account (IS)

* No way to track your usage. "Because we don't like to track how much our clients download" Really??
Click to expand...

Rubbish! I sent cableguy a pm about streaming issues last month & he specifically mentioned how much data I used up until a certain point in march.
 
Gboss said:
After 12 years as an HP specialist and countless nights repairing servers in the IS data centre behind the East Coast Radio House you tend to pick up a thing or three :p
Click to expand...

I guess that's more than I can say for a lot of the others. :)
 
Del Piero 10 said:
Rubbish! I sent cableguy a pm about streaming issues last month & he specifically mentioned how much data I used up until a certain point in march.
Click to expand...

As I said in my post to qualify my statement - "The below was applicable to my uncapped account." And I may add at the time a lot of other users accounts.

And can you personally now track detailed usage on your account?
 
Last edited:
So when Cableguy says they dont measure usage per user because its not important to anyone he is ACTUALLY saying they cant report on each user's stats because the accounts may be shared across users ????

This alone will make me cancel.
 
Remydp said:
As I said in my post to qualify my statement - "The below was applicable to my uncapped account." And I may add at the time a lot of other users accounts.

And can you personally now track detailed usage on your account?
Click to expand...

Sorry, I was busy with other things while typing & didn't read thoroughly.:facepalm: I just mentioned that in support to your post, there seems to be a lot of dishonesty going on at OW.
 
So, ummm, is this a "GFY MyBB" response from OpenWeb, because it feels like it?

cableguy said:
OpenWeb Support Options:

Get in contact with us

There are several ways to contact OpenWeb.
The suggested method is to email us, at one of our email addresses:

For Sales Department:[email protected]
For Support Department:[email protected]
For Any Account Queries:[email protected]

Contact Center Office Hours:

- Our Phone Call Center is open from Monday to Friday (08:30am - 17:00pm)

- Our E-mail Contact Center is open Monday to Sunday from 8:00 to 21:00

The above is the quickest way to get a fault or issue investigated and resolved.
Click to expand...
 
Here is a proper question. If OW buys capacity from IS, and manage it themselves, why would they need to supply you with a different account to fix your problem, while they are supposedly monitoring your account? Surely if they are managing the traffic on it, they should know exactly what the issue with the account is without having to hand out a different account to the user.
 
Del Piero 10 said:
Sorry, I was busy with other things while typing & didn't read thoroughly.:facepalm: I just mentioned that in support to your post, there seems to be a lot of dishonesty going on at OW.
Click to expand...

No problem man, I also misread what you were saying with your post!

One of the things that also made the alarm bells go off for me was how many different types of account OW have and how they seem to treat different accounts seemingly completely at random.

For e.g - Some accounts you had to request to have the option added to your profile to see your usage, other accounts you couldn't. Some accounts you could change the password yourself, others you couldn't. At least this is how I remember it from when I was with OW.

Then all the talk of contention ratios and dynamic shaping appeared to me to be nothing more than a smokescreen that allowed OW to do whatever they do in the background while they make the same excuses for poor service during the day.

Oh hang on, your internet is slow again? Why not use this username (davidm) and password - (some random letters). We promise it's no one elses account.
 
Last edited:
Tinuva said:
Here is a proper question. If OW buys capacity from IS, and manage it themselves, why would they need to supply you with a different account to fix your problem, while they are supposedly monitoring your account? Surely if they are managing the traffic on it, they should know exactly what the issue with the account is without having to hand out a different account to the user.
Click to expand...

Because sharing accounts is only bad if you are both destroying the line.

OpenWeb monitor your usage, and you share an account with someone who has different usage pattern or low usage pattern. Like sharing a 10Mb and 1Mb user because the 10Mb guy wouldnt really notice and you can attribute the slowdown to exchange or internet issues.

When the 1Mb guy gets bumped to 4Mb, the 10Mb guy notices. Openweb then just move you along to another user account that suits your usage pattern better.

It's very simple - just create a thread and post the first few characters of your Openweb account. You'll find out soon who else on this forum is sharing it.

As for sharing accounts not mattering for them, it makes a huge difference to the bottom line. The second account is just money for nothing since the other account is already paying for the full line speed. This is fraud on a very very high level, but since MyBB is very Openweb friendly this will never be reported on.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X