OpenWeb ADSL Feedback Thread

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There is a broken cable, they are rerouting traffic to alleviate it. There is a broken cable which is causing congestion. Seacom is busy fixing a broken cable. Have I mentioned THERE IS A BROKEN CABLE?
 
All Openweb clients.

There has been a link failure on a redundant link. This link has been setup to relieve congestion caused by the Seacom outage.

Upstream provider engineers are attending, unfortunately Openweb has no time frame on a resolution.

Openweb apologises for the inconvenience.
 
Now my local speedtest is 0.16 Mbps, how is local affected by Seacom? It isn't. Therefore, there something wrong on OW side or due to heavy shaping.
 
I have NO international connection, this cable outage is since the 22nd why is it today dead ? Thought they started working on it already. I can not even open a website like youtube.

Update : Now it seems to be working again (*30 min Later ) Strange things are happening
 
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Fayera said:
I have NO international connection, this cable outage is since the 22nd why is it today dead ? Thought they started working on it already. I can not even open a website like youtube.
Click to expand...
See two posts above yours dude.
 
Openweb said:
All Openweb clients.

There has been a link failure on a redundant link. This link has been setup to relieve congestion caused by the Seacom outage.

Upstream provider engineers are attending, unfortunately Openweb has no time frame on a resolution.

Openweb apologises for the inconvenience.
Click to expand...

Okay, but that doesn't explain why I'm getting slow local speeds on a capped product.
2601066474.png
 
All Openweb clients

The redundant link failure has been resolved – International connectivity speeds should start returning to normal.

Openweb thanks you for your patience.
 
rakabos3 said:
There is a broken cable, they are rerouting traffic to alleviate it. There is a broken cable which is causing congestion. Seacom is busy fixing a broken cable. Have I mentioned THERE IS A BROKEN CABLE?
Click to expand...

rakabos3. This cable break occurred on Friday and did not affect Openweb much. Sure, the speed was slightly slower, but usable. What we are talking about now is sudden drop to very slow internet. See the Openweb post on this page about a link failure on a redundant link.
 
Openweb said:
All Openweb clients

The redundant link failure has been resolved – International connectivity speeds should start returning to normal.

Openweb thanks you for your patience.
Click to expand...
Things indeed appear to be back to normal. Thanks OW.
 
Working but heavy spiky on the latency, feels very ON/OFF kinda :)
 
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Hi MR BEEP,

Are you able to look into the speed problems on my capped 50GB account? I've been dealing with Charmaine, but she keeps blaming slow local speeds on the Seacom cable and the redundant link failure you experienced earlier, instead of actually investigating the problem.

I've been running speedtests all day and they've never gone about 512kbps d/l speed, but now that it's after 5 o'clock, it's flying again! I thought CAPPED accounts weren't supposed to be throttled / shaped. What gives?

Before 5pm:
2601230720.png


After 5pm:
2601296842.png
 
super impressed with my OW gold account. If i didn't read mybb, I wouldn't know that there have been outages. My account hasn't missed a beat.
 
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