OpenWeb ADSL Feedback Thread

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Graal said:
If you got an account during a special, you don't have access to the CP, apparently. If you've got a standard account, you can access the CP through openweb.co.za.
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That can't be right. I've got a special a/c too & I've got CP details.

It was in one of the very first emails you get afaik.
 
Yeah, I didn't get details when I signed up last year and when I asked about it I was told special accounts don't get access to the CP.
 
Hey Friends,

We are not complete with the transfer of current clients to the new system. It is taking quite some time.

If you would like to fast track the process, please email [email protected] with your ADSL username, and request access to the new CP :)
 
my 4mb uncapped gold is running at 1mb for last 2 weeks.. and if i dl more than certain amount, maybe 10-50mb? i lose connection.. i had to wait for another 30min -1hr to get some connection back.. :S and my dl speed is likt 20kb - 50kb/s.. is this becos of upgrading that been mentioned?
 
Hi bobopenguin,

This is definitely not normal. Please email [email protected] and include your ADSL username. We will investigate for you

bobopenguin said:
my 4mb uncapped gold is running at 1mb for last 2 weeks.. and if i dl more than certain amount, maybe 10-50mb? i lose connection.. i had to wait for another 30min -1hr to get some connection back.. :S and my dl speed is likt 20kb - 50kb/s.. is this becos of upgrading that been mentioned?
Click to expand...
 
I just moved to an OpenWeb Silver 4Mb Uncapped account after problems with afrihost and webafrica (and signup problems with mweb who didn't seem to want my business) and i have to say i am very impressed!! Activation was almost instant and am getting close to full speeds during business hours and after consistently full speed! Outstanding! Keep up the good work :)
 
My conn can still like to misbehave...

2210650426.png
 
International speed test: 4MB Gold.

Test conducted on Mon Oct 01 2012 09:31:17 GMT+0200 (South Africa Standard Time)

Download Speed: 136 kbps (17 KB/sec transfer rate)
Upload Speed: 395 kbps (49.4 KB/sec transfer rate)
Latency: 211 ms

It is the last straw. I have cancelled.
 
1mbps my side.

Goodbye and good riddance to 384 'broadband.'

Let's just hope this upgrade doesn't mean people are going to download like greedy grubs and cause the rest of us to suffer severe shaping policies in the next few months.
 
Wow, since getting 1mb my international speeds have been pathetic. Local goes full-speed, but this is international;

311xam8.png


Was better when I was on 384. Had to use MyBB speedtest as Speedtest.net couldn't even load.

I'm assuming this isn't normal?
 
Graal said:
Wow, since getting 1mb my international speeds have been pathetic. Local goes full-speed, but this is international;

<snip>

Was better when I was on 384. Had to use MyBB speedtest as Speedtest.net couldn't even load.

I'm assuming this isn't normal?
Click to expand...

Nope does not look right that... I get this;

View attachment 21620
 
Pathetic speeds:

2213594237.png


Have sent email to support 30 minutes ago, no response.

EDIT: 4meg Gold.
 
efitol said:
Pathetic speeds:

2213594237.png


Have sent email to support 30 minutes ago, no response.

EDIT: 4meg Gold.
Click to expand...

The line became unusable, now using a backup Axxess account. Not very happy right now.
 
Just got an automated response acknowledging my ticket, but still no official reply. International is barely usable at this point. :(
 
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