OpenWeb ADSL Feedback Thread

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We do not throttle on Gold, thus we cannot have such a notification as it will never be activated.

Kindly email [email protected] so that we can investigate

ALL clients were unshaped from 18:00 last night. If you had a problem then, I would highly suggest you contact your line host and log a fault.

OutsiderZA said:
When I had Axxess as my ISP, in the CP I'd get a notification each time I was being throttled. Is there a way I can check this on Openweb? I have a 2MB Gold account and I'm being throttled like mad, I think
Click to expand...
 
That does not rule out a congested exchange.

Things might however resolve themselves once the Steam sale ends :)

blaaislaai said:
I will ask telkom to check for exchange congestion. However, I am still able to download at 1.1mB/s ? Just extreme latency in online games.
Click to expand...
 
MrBeep.
I am on that 10mb gaming package.
On this tracert, does it not show that its congested at IS ? ( I dont particularly understand the result)

Thanks

Microsoft Windows [Version 6.1.7601]

C:\Users\>tracert www.bbc.com

Tracing route to www-bbc-com.bbc.net.uk [212.58.246.91]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 6 ms 6 ms 196-210-154-1.dynamic.isadsl.co.za [196.210.154.
1]
3 8 ms 8 ms 19 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
4 8 ms 10 ms 7 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 11 ms 11 ms 12 ms core1b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.62]

6 186 ms 183 ms 185 ms core1b-dock-pos-0-3-4-0.ip.isnet.net [168.209.20
1.61]
7 179 ms 177 ms 177 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
8 * * * Request timed out.
9 185 ms 186 ms 187 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 187 ms 190 ms 191 ms 132.185.255.164
11 184 ms 182 ms 183 ms bbc-vip012.cwwtf.bbc.co.uk [212.58.246.91]

Trace complete.

C:\Users\>
 
Is AMD's site being shaped or throttled? I'm trying to download a display driver from there but it's going at a glorious 16kb/s. What should take me 10 or 15 minutes is now going to take me more than two hours. :/
 
Hi Zewp

The network is very very busy today, thus shaping might be more aggressive on download sites.

We believe all should restore itself by tomorrow afternoon, as the Steam Sale rolls to an end and some other updates complete.

Zewp said:
Is AMD's site being shaped or throttled? I'm trying to download a display driver from there but it's going at a glorious 16kb/s. What should take me 10 or 15 minutes is now going to take me more than two hours. :/
Click to expand...
 
MrBEEP said:
We do not throttle on Gold, thus we cannot have such a notification as it will never be activated.

Kindly email [email protected] so that we can investigate

ALL clients were unshaped from 18:00 last night. If you had a problem then, I would highly suggest you contact your line host and log a fault.
Click to expand...

I have a backup ISP just in case one goes down. As soon as I switch over to it, my speed increases so I assume that it must be on OpenWeb's side and not Telkom
 
I have to resort to 3G just to get info off the net, fml :wtf:
 
marine1 said:
MrBeep.
I am on that 10mb gaming package.
On this tracert, does it not show that its congested at IS ? ( I dont particularly understand the result)

Microsoft Windows [Version 6.1.7601]

C:\Users\>tracert www.bbc.com

Tracing route to www-bbc-com.bbc.net.uk [212.58.246.91]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 6 ms 6 ms 196-210-154-1.dynamic.isadsl.co.za [196.210.154.
1]
3 8 ms 8 ms 19 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
4 8 ms 10 ms 7 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 11 ms 11 ms 12 ms core1b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.62]

6 186 ms 183 ms 185 ms core1b-dock-pos-0-3-4-0.ip.isnet.net [168.209.20
1.61]
7 179 ms 177 ms 177 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
8 * * * Request timed out.
9 185 ms 186 ms 187 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 187 ms 190 ms 191 ms 132.185.255.164
11 184 ms 182 ms 183 ms bbc-vip012.cwwtf.bbc.co.uk [212.58.246.91]

Trace complete.

C:\Users\>
Click to expand...

hop 5 is in parklands (za) and the next hop is docklands (uk), so no, that is not congestion on IS' side.
 
MrBEEP said:
Hi Zewp

The network is very very busy today, thus shaping might be more aggressive on download sites.

We believe all should restore itself by tomorrow afternoon, as the Steam Sale rolls to an end and some other updates complete.
Click to expand...

I thought as much that was going to slow down the network. l'm happy that my browsing is all fine. Youtube is being shaped down to 60kb/s on my 1mb line.
 
Surely this cannot be normal shaping?

Local

Test conducted on 18 July 2013 11:58:07 AM

Download Speed: 108 kbps (13.5 KB/sec transfer rate)

Upload Speed: 843 kbps (105.4 KB/sec transfer rate)

Latency: 42 ms

I'm only trying to browse which itself is frustrating currently (10Mb Gamers King)

International

Test conducted on 18 July 2013 12:00:51 PM

Download Speed: 184 kbps (23 KB/sec transfer rate)

Upload Speed: 801 kbps (100.1 KB/sec transfer rate)

Latency: 164 ms
 
MrBEEP said:
Hi Zewp

The network is very very busy today, thus shaping might be more aggressive on download sites.

We believe all should restore itself by tomorrow afternoon, as the Steam Sale rolls to an end and some other updates complete.
Click to expand...

Ah, well I guess I can't complain too much then. The Steam sales have kept my line pretty busy the last few days. :p
 
Moved from Telkom to openweb.
So far awesome service, very happy with the streaming (which is why i moved)
 
Zewp said:
Is AMD's site being shaped or throttled? I'm trying to download a display driver from there but it's going at a glorious 16kb/s. What should take me 10 or 15 minutes is now going to take me more than two hours. :/
Click to expand...

I am also trying to get drivers. My line runs at about half speed for the download. MR Beep i can understand News server and Torrents being throttled when the network is busy but normal HTTP?
BTW: forget to try watch Youtube, it even struggles at 240p

Local:
Test conducted on 18 July 2013 02:43:39 PM
Download Speed: 719 kbps (89.9 KB/sec transfer rate)
Upload Speed: 422 kbps (52.8 KB/sec transfer rate)
Latency: 60 ms

International:
Test conducted on 18 July 2013 02:45:01 PM
Download Speed: 582 kbps (72.8 KB/sec transfer rate)
Upload Speed: 354 kbps (44.3 KB/sec transfer rate)
Latency: 223 ms
 
Last edited:
Youtube is not shaped. We prioritise this traffic.

Please email [email protected] so that we can take a look

kimbo said:
I am also trying to get drivers. My line runs at about half speed for the download. MR Beep i can understand News server and Torrents being throttled when the network is busy but normal HTTP?
BTW: forget to try watch Youtube, it even struggles at 240p

Local:
Test conducted on 18 July 2013 02:43:39 PM
Download Speed: 719 kbps (89.9 KB/sec transfer rate)
Upload Speed: 422 kbps (52.8 KB/sec transfer rate)
Latency: 60 ms

International:
Test conducted on 18 July 2013 02:45:01 PM
Download Speed: 582 kbps (72.8 KB/sec transfer rate)
Upload Speed: 354 kbps (44.3 KB/sec transfer rate)
Latency: 223 ms
Click to expand...
 
Guys

I am currently on a 1MB account and I am considering upgrading to 2MB line speed. (Unfortunately my finances only allows up to 2MB account.)

Do you guys think it is worth going from 1MB to 2MB line, taking into account a reduction in line speed due to shaping etc? What speeds are we looking at for Torrents, internet downloads and Youtube downloads.

I am normally (during evenings) getting a total avg speed of 0,82Mbps on speedtest.net.
 
Last edited:
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