OpenWeb ADSL Feedback Thread

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Just something of interest someone from OpenWeb responded within minutes when I post something in a public forum but when you send a email it takes days. With that said since this post was made I started getting responses via email from OpenWeb. Still waiting for someone to clarify if ticket number is in fact the cancellation number as well.
 
slainsavage said:
Just something of interest someone from OpenWeb responded within minutes when I post something in a public forum but when you send a email it takes days.
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You'll find that this is true of pretty much any company. Nothing like a bit of leverage...
 
Never had an issue cancelling with them, sent the email and next day they confirmed.

I suggest the OP avoids MWEB, they didn't respond to my request for a cancellation form, had to ask mweb guy for one. They refused to cancel because there was some small discrepancy on the form and they couldn't find the account even though the account number was on the form. Resent the form without changing anything important, no reply, had to again ask mweb guy to look into it before I finally got confirmation.
 
I came to this thread, hoping to find something that had sufficient substance to sway me in my future ISP choice - lo & behold it's just another general complain escalated by the OP - dude, sure you got a bit of shoddy service - but have you been living in SA for the last couple of years? LOL

Now I am not belittling your claims but you could've easily posted such an issue in the Openweb Uncapped feedback thread where MrBeep handles issues that he comes across. Even including all the altruistic details you've afforded us from HelloPeter of other people's complaints to make yours seem like such an issue. Honestly your thread and complaint becomes childish in light of the thread title & actual complaint at hand! This is not as much about Openweb as it is about learning to respect what these forums are about and here for!
 
Funny, I canceled OpenWeb last month (nothing to do with their service at all, it was great) and the cancellation was confirmed within a few minutes... no questions asked.

Don't see anything wrong with them at all.

@OP: one persons experience does not a trend make. There's no reason at all why others should feel apprehensive about using OpenWeb.
 
DJ... said:
I'm on uncapped. There's a link right next to the password that says, and I quote: "Click To Change Password". Clicking that opens a box. In there you enter the new password.

The only way they could make it more intuitive is if they put it in 48 point Comic Sans font and made it lumo green...
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Actually, a few years ago it was in Lumo green :P on their old control panel asking you to confirm changes/account deletion
 
shogun said:
@OP: one persons experience does not a trend make. There's no reason at all why others should feel apprehensive about using OpenWeb.
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But 4 people having the same type of issue does indicate a trend. So I don't know where you come with one person.
 
slainsavage said:
But 4 people having the same type of issue does indicate a trend. So I don't know where you come with one person.
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If you started this thread, and I hadn't just gone through this process flawlessly with great service, I might have more sympathy. But the fact is what you experienced is not what everyone experiences. There's no reason for everyone else to shun OpenWeb. In my experience they are nothing but exceptional in their customer service. I'd wager over the last few months the large majority of the experiences have been good ones.

I didn't go post "Hey GREAT service when I canceled guys!" on HelloPeter. Perhaps I should have, and the many others that haven't had an issue before, so that when you post entries from HelloPeter as back up for how terrible this company is, we can respond with all the great comments they get. Fact is people only post when they get bad service, not good service.

Sometimes I feel people forget that there are other people on the end of the emails they send. Keyboard warriors I think is the term. I can understand a post along the lines of "I had a bad experience guys, anyone experience similar?" instead of "OMG!!!! NEVER EVER EVER USE OW!!"

You've canceled, move on.
 
You did not wait two days for a response.

I have gone over the cancellations thread, and see that your cancellations reference number was emailed to you 6 seconds after you lodged your cancellation.

I also see one of our agents manually replied to you confirming your cancellation.

Charmaine has double checked this for me.

slainsavage said:
I should not have to wait two days for confirmation on a cancellation and besides which it had been two days without any response to emails that I was sending them.
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I have had nothing but fantastic service from OpenWeb, MrBeep is always very helpful.

I have cancelled and now rejoined, I had no telkom line for a little while when moving. No issues with the cancellation or the new signup.

MrBeep keep up the great work! :D
 
Its all good.More bandwidth for me.Im extremely happy with openweb.
 
Paul Hjul said:
Imagine if the guy was with MWEB?
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IKR!!! I was expecting him to complain about loss of connection, or a capped account that was suppose to be uncapped. But cancelling?? WTF LOL MOERSE face PALM!!!
 
Fishzn said:
Now I am not belittling your claims but you could've easily posted such an issue in the Openweb Uncapped feedback thread where MrBeep handles issues that he comes across. Even including all the altruistic details you've afforded us from HelloPeter of other people's complaints to make yours seem like such an issue. Honestly your thread and complaint becomes childish in light of the thread title & actual complaint at hand! This is not as much about Openweb as it is about learning to respect what these forums are about and here for!
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These forums is to highlight which ISP's give good service and which do not. Now if one has a problem one should be able to go to the ISP's web site to submit a support ticket and get a timely response, not waiting for two days asking for an update and not receiving any feedback to my email question. It is not good service that one needs to resort to a forum like this before the ISP jumps into actions and starts responding. This forum is not listed as an official form of communication on OpenWeb's site.

Some problems with OpenWeb that you wont find with Afrihost of WebAfrica.

OpenWeb can't:
* Transfer your call to the accounts department or give you a number for the accounts department
* Can't cancel a service from the control panel have to send a email
* Can't set your ADSL password from the control panel at least this is the case with the uncapped gold account.
* Can't see your date usage for an uncapped account
* Speeds have gotten worse over the last couple of months, yesterday during the day I was only getting 20KB/sec, during the night it was full speed again
 
Hi MrBeep im really interested in using your services seeing that your competition cant give me the service I want anymore due to broadband insufficiency reasons. Please tell me if I was to use your 10MB Gold uncapped service what limitations would I have to expect as a user from you guys?

I'm not gonna lie, I do consider myself a high end user when it comes to video streaming, downloading from file hosting sites and updating my PS3 library every other day when the free PSN+ games land.

Thanks.
 
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slainsavage said:
* Transfer your call to the accounts department or give you a number for the accounts department
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So there was a query that they could not answer? And invoice you could not find (these are online, so doubt it)? Different companies operate differently. If you could not get the information you asked for sure, you have a problem, but if it's just done in a different way to other companies, what's the issue?

slainsavage said:
* Can't cancel a service from the control panel have to send a email
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Gasp, email! The horror! For that task you do so very often how dare they require an email to be sent!

slainsavage said:
* Can't set your ADSL password from the control panel at least this is the case with the uncapped gold account.
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Could you not ask them to do a rest (which would surely email a new password to you)?

slainsavage said:
* Can't see your date usage for an uncapped account
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http://users.isdsl.net

Detailed enough for you? I no longer have an account with OpenWeb and can still access my usage logs. Uncapped Gold.

slainsavage said:
* Speeds have gotten worse over the last couple of months, yesterday during the day I was only getting 20KB/sec, during the night it was full speed again
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Are you sure this is OW? Are you within FUP etc? Not sure if they have one. On this one I can't comment much except to say my line never went that low with them... in over a year of usage.
 
Cool beans let me know how it holds up.. I'm more concerned on being throttled after an X amount of cap used.. I dont want to come in the middle of the month going.. DAMN! So they throttle you after using 60GB of cap for example. I'd be happy if they do it after +150GB to be honest.
 
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