OpenWeb ADSL Feedback Thread

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Hi Looney,

Have you been assigned a new username and password to try alternate routing?

If not, PM me so that we can try this

I am currently connected to your account, achieving full speed on all protocols

Looney said:
Sorry StoneCold, I do not intend on biting your head off. If I've come across as aggressive towards you I apologize.

While your open web has performed better than mweb, mine has been the other way round. My mweb has performed far better than open web.

I did see your post about the routing issue, but surely you can understand that the if it is a routing issue it has nothing to do with me. It should not be my problem. The ISP is responsible for ensuring that the routing issue is resolved on my account irrespective.

The only reason I am done with "possibilities" is due to the fact that open web has done nothing to help resolve my issue.

I am just getting tired of being pushed aside and being told to F off while still paying these high prices every month.

Why are we as South Africans not demanding better service? Why are we still being held hostage, wallets emptied and still get abysmal service.

Why are we not fighting for change?
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MrBEEP said:
Hi Looney,

Have you been assigned a new username and password to try alternate routing?

If not, PM me so that we can try this

I am currently connected to your account, achieving full speed on all protocols
Click to expand...

I will pm you tomorrow for the new details as I am going to bed now.
 
Looney said:
Akescpt: I suggest you change your router and log a fault with Telkom. It is either your line/exchange congestion or router.

In fact, I suggest anyone that is having issues with openweb change their routers and log faults with Telkom because its clearly not an openweb problem.
Click to expand...

line is 100's again. think it was just spill over from seacom. i haven't had disrupted service since i started. rabid dog is running again. support sorted it out. i hear harps and stuff again.....
 
Last edited:
IS is experiencing the following service event:

AFFECTED SERVICES: ADSL
LOCATION: Cape Town
GRADE OF SERVICE IMPACT: Major
SERVICE IMPACT: Increased latency and Packet loss
CAUSE OF EVENT: Cause unknown
TIME: Wed Mar 27 2013 7:50
OUR REF: 1-2347589657
CURRENT STATUS: Attending
ATTENDING: IS & Vendor engineers
 
No issues for me in CT, line running at max speed currently, online gaming working fine as well.
 
At the end of the day, voting with your wallet is probably the best approach. If one ISP is not working for you, and not giving you joy in resolving the issue, switch to another.

I was with MWeb and very happy. Then I switched to Afrihost because they were a good deal cheaper for 4Mbps uncapped. Then they went downhill after the switch to MTN. So I came to Openweb based on the rave reviews. Took 2Mbps uncapped gold.

Performance has been so-so. Slow during the day, just on browsing. Youtube buffering a lot after hours. Some days it's good, others not. Given the premium I'm paying, I'm not impressed. So I'm moving on. Might even try Telkom, they seem to be decent lately, and I don't download the internet every month.
 
So now I want to cancel my Gold 2mb uncapped and Im told I must give a months notice!!! I dont want to be robbed ANOTHER month! This first month has been bad enough and it was just as bad BEFORE the Seacom outage! :( WOW I am shocked. Even Afrihost lets you cancel before you are billed for the next month without tying you down with a months notice. Im starting to wonder if moving to Openweb was the biggest adsl mistake I could have made. So frustrated!
 
Hi MrBeep any feedback on the current fault at Cape Town and what will the ETA be?
 
Style said:
So now I want to cancel my Gold 2mb uncapped and Im told I must give a months notice!!! I dont want to be robbed ANOTHER month! This first month has been bad enough and it was just as bad BEFORE the Seacom outage! :( WOW I am shocked. Even Afrihost lets you cancel before you are billed for the next month without tying you down with a months notice. Im starting to wonder if moving to Openweb was the biggest adsl mistake I could have made. So frustrated!
Click to expand...
I think you will find it is actually 2 months for you, since you have to cancel on/before the 25th...
 
Well so far the Openweb rep has still not replied to my private message :( I called the support number and was told just to email instead. A customer should never feel so helpless and unempowered.
 
Style said:
Well so far the Openweb rep has still not replied to my private message :( I called the support number and was told just to email instead. A customer should never feel so helpless and unempowered.
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you get a reply within the hour with the support email. give it a try.
 
Hi Style

Please PM me your details and i'll check what has happened to your ticket.
 
2mb Gold uncapped

Test conducted on 3/27/2013 4:22:03 PM

Download Speed: 52 kbps (6.5 KB/sec transfer rate)
Upload Speed: 408 kbps (51 KB/sec transfer rate)
Latency: 192 ms

Dont worry everyone its DYNAMIC shaping it will work at 5pm. Support basically says i must deal with it

Next ISP after Openweb?
 
Openweb is sadly the best option, you get fullspeed after 5, and random speed before that. Trust me, the other isps are even worse
 
Hi Friends,

The Cape Town fault was resolved this morning.

Thank you for your patience!

Fayera said:
Hi MrBeep any feedback on the current fault at Cape Town and what will the ETA be?
Click to expand...
 
MrBEEP

Is it normal to be shaped to hell and back during office hours on Gold 2mb uncapped?
 
No it is not. If you experience an issue kindly PM me so that I can investigate.

Please include your ADSL username



rakabos3 said:
MrBEEP

Is it normal to be shaped to hell and back during office hours on Gold 2mb uncapped?
Click to expand...
 
MrBeep Ive asked that same question 12 times with no response from you.

I even emailed support yesterday and they told me its shaping and thats that.

YGPM
 
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