OpenWeb ADSL Feedback Thread

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I am getting really slow international downloads tonight.
Local news server is great.
I'm on a afterhours 10 meg account.
Thanks
Johnathan
 
Not yet
I see there is a general IS problem tonight so I will wait it out untill tomorrow night.

Many thanks

Johnathan
 
past 3 days im really eating shi* wuth the internet.
when im playing League of Legends i disconnect every 3 minutes.
the disappointing part is that i am on gamer package.

Please if someone here can look into it.
 
Reposting this from another thread so i can get an answer:

"Reading this i need to confirm something, i am signed up according to my Invoice:

2Mbps Gold Uncapped - Promotion

So what is the difference between the one I am on and the 2Mbps Gold Uncapped Original?

also this page is leading to a 404 error:

http://www.openweb.co.za/specials_landing.html "
 
remybfg10k said:
Reposting this from another thread so i can get an answer:

"Reading this i need to confirm something, i am signed up according to my Invoice:

2Mbps Gold Uncapped - Promotion

So what is the difference between the one I am on and the 2Mbps Gold Uncapped Original?

also this page is leading to a 404 error:

http://www.openweb.co.za/specials_landing.html "
Click to expand...


As per: http://mybroadband.co.za/vb/showthr...ing-Policy?p=10577783&viewfull=1#post10577783

MrBEEP said:
....

It is not vastly different from the Original Gold, but does have a slightly higher contention ratio. It still falls within the Gold profile, thus it bears the title.

....
Click to expand...
 
I saw that, it only mentions the 4MB account (with a R120+ saving) can i expect the same non Original 2MB account (even though i am only saving about R30)
 
Im afraid we are unable to assist without getting specific information from you.

Kindly email [email protected] and include your ADSL username and a detailed description of the problem

turcruo said:
past 3 days im really eating shi* wuth the internet.
when im playing League of Legends i disconnect every 3 minutes.
the disappointing part is that i am on gamer package.

Please if someone here can look into it.
Click to expand...
 
I have been with Openweb since 2006 and recommended them to everyone I know. Recently due to an exchange problem it made sense to me to drop my line speed to 2mb as I couldn't sync at more than 2mb. Was quite stable before on 4mb. But that is a Telkom problem they are sorting out. Hopefully we can get 10mb sometime soon on this exchange.

Before, when I was still on the 4mb line my experience was decent to great on the gold uncapped account. Since I moved it to the 2mb gold, I have experienced speed issues during office hours (normal browsing, etc). Everytime I tested the gold uncapped against my capped account with another ISP and the capped account always ran 100%. After a good lot of email exchanges and some assistance from tech support, they told me today that I can't expect the same on my gold uncapped than what the capped account offers (bearing in mind that my 4mb gold uncapped performed exactly the same as the capped account). This means that gold gives me the same service I can get on the general "cheaper" uncapped services out there.

So sadly I had to ask for a cancellation tonight
 
PearlJam said:
I have been with Openweb since 2006 and recommended them to everyone I know. Recently due to an exchange problem it made sense to me to drop my line speed to 2mb as I couldn't sync at more than 2mb. Was quite stable before on 4mb. But that is a Telkom problem they are sorting out. Hopefully we can get 10mb sometime soon on this exchange.

Before, when I was still on the 4mb line my experience was decent to great on the gold uncapped account. Since I moved it to the 2mb gold, I have experienced speed issues during office hours (normal browsing, etc). Everytime I tested the gold uncapped against my capped account with another ISP and the capped account always ran 100%. After a good lot of email exchanges and some assistance from tech support, they told me today that I can't expect the same on my gold uncapped than what the capped account offers (bearing in mind that my 4mb gold uncapped performed exactly the same as the capped account). This means that gold gives me the same service I can get on the general "cheaper" uncapped services out there.

So sadly I had to ask for a cancellation tonight
Click to expand...

I'd suggest you lay off the coke for a lil.
In all seriousness, you simply CANNOT compare an Uncapped product with a Capped one with ANY ISP.
 
Chevron said:
Did you actually email support first so they could sort out your issue?
Click to expand...

Yes. We discussed it for about two weeks and tried things. At first it was Charmaine who tried to assist and then Leon took over and told me I am getting what I am paying for. But not being able to browse normal websites doesn't work for me during the day.

After a good lot of email exchanges and some assistance from tech support
Click to expand...
 
iJasper said:
I'd suggest you lay off the coke for a lil.
In all seriousness, you simply CANNOT compare an Uncapped product with a Capped one with ANY ISP.
Click to expand...

I know what you are saying, but if the 4mb gold performed in a certain way, would you expect the 2mb gold to perform the same as the 4mb (just slower)?
 
PearlJam said:
I know what you are saying, but if the 4mb gold performed in a certain way, would you expect the 2mb gold to perform the same as the 4mb (just slower)?
Click to expand...

Are you 100% sure that you downgraded to the Gold Original and not one of the promotional Gold accounts?
 
Your account has been cancelled as per your request.

I see the guys have had your account on test using 4 x different lines across the country and it performed on average at around 3.4Mbps on your 2Mbps service. After 18:00 torrents ran at full speed, streaming was successful at a high resolution.

We also did some stress tests on the account, and can conclude that the fault is not on the account side.

"My other ISP account works, why doesn't yours?"

Simple. You have a faulty router or Telkom setup. Intermittent connectivity is what you will experience until you resolve the core issue. You will be quite happy for a while with your new ISP, until this issue starts rearing its ugly head again.

A router change and a fault log with Telkom could resolve your issue.

We wish you luck with your new ISP, and would like to thank you for your loyal support since 2006.

PearlJam said:
I think so as I am paying the full amount.
Click to expand...
 
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