OpenWeb ADSL Feedback Thread

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MrBeep this is the tracert to to a local dota server



Tracing route to 196.30.180.21 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 19 ms 14 ms 9 ms 196-210-154-1.dynamic.isadsl.co.za [196.210.154.
1]
3 9 ms 9 ms 9 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
4 9 ms 10 ms 9 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 9 ms 9 ms 9 ms core1a-pkl-te-1-1.ip.isnet.net [196.26.0.60]
6 9 ms 8 ms 8 ms 168.209.1.179
7 9 ms 14 ms 12 ms 41-208-29-126.mtnns.net [41.208.29.126]
8 12 ms 11 ms 13 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

9 13 ms 10 ms 12 ms 196.44.31.99
10 9 ms 9 ms 10 ms ge1-0-0.cr5.jnb6.za.mtnbusiness.net [196.30.1.10
5]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.

it eventually times out

Help :confused:

Edit : and now its fine , seems to come and go along with heavy packet loss to teamspeak...
 
Last edited:
That's happening because a router between you and the server is dropping the packets used for tracert, meaning the trace can't go any further.

You'll have to use ping instead, unless someone else here has another suggestion.
 
MrBEEP -

I am reaching the end of my tether with this damn account.

The HTTP is always slow, as a matter of fact I had to logon with a prepaid axxess account because I was unable to even open mybroadband using the openweb account.

There
Is
Something
Wrong
With
My
Openweb
Account

And you guys are wasting my time in this matter, it's been WEEKS now.

Do not tell me you can use it without any problems, you are accessing it from within your data center, of course it is going to be fine!
Don't tell me the network has been unshaped since 5pm either, it is irrelevant to me because MY internet is slow.

I have no reason to lie about this! I would not be doing this if I didn't have a problem. I've had this issue for a few weeks now and I am sick and tired of it.

How is it possible that my FTP speeds are fine but my HTTP caps out at 30 kbps?! Clearly there is something wrong with the account.
 
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Hi Zynon,

I am sorry to hear you are experiencing issues.

Let me address each aspect of your statement:

There
Is
Something
Wrong
With
My
Openweb
Account

MrBEEP: Kindly PM me so that I can test it myself

Do not tell me you can use it without any problems, you are accessing it from within your data center, of course it is going to be fine!

MrBEEP: We have 6 x test lines across the country. These are normal, Telkom ADSL test lines installed in homes and businesses across the country. They make no special connection to our datacentre. Therefore, any tests done are performed from a normal environment, in order to accurately test the account.

Don't tell me the network has been unshaped since 5pm either, it is irrelevant to me because MY internet is slow.

MrBEEP: The network has indeed been unshaped from 18:20 this evening for all folks for the entire weekend.

I have no reason to lie about this! I would not be doing this if I didn't have a problem. I've had this issue for a few weeks now and I am sick and tired of it.

MrBEEP: No-one is accusing you of lying.

How is it possible that my FTP speeds are fine but my HTTP caps out at 30 kbps?! Clearly there is something wrong with the account.

MrBEEP: This generally points to a faulty router or line. We have a few cases identical to this in the past. Your first step can be to reset your router to factory details, and reconfigure it. Download a copy of our handy router setup guide here: http://www.openweb.co.za/setup/OWRouterSetupGuide.pdf You will probably find that there is a corrupt QoS setting on the router or similar.





Zyron said:
MrBEEP -

I am reaching the end of my tether with this damn account.

The HTTP is always slow, as a matter of fact I had to logon with a prepaid axxess account because I was unable to even open mybroadband using the openweb account.

There
Is
Something
Wrong
With
My
Openweb
Account

And you guys are wasting my time in this matter, it's been [/u]WEEKS[/u] now.

Do not tell me you can use it without any problems, you are accessing it from within your data center, of course it is going to be fine!
Don't tell me the network has been unshaped since 5pm either, it is irrelevant to me because MY internet is slow.

I have no reason to lie about this! I would not be doing this if I didn't have a problem. I've had this issue for a few weeks now and I am sick and tired of it.

How is it possible that my FTP speeds are fine but my HTTP caps out at 30 kbps?! Clearly there is something wrong with the account.
Click to expand...
 
KALSTER said:
Have you had Telkom take a look at your line yet?
Click to expand...

I am able to hit 8mbs download speeds when I'm using FTP protocol. It hits 8mbs almost instantly.

My line is perfectly fine. I am using axxess prepaid at this moment in time and I have no issues what-so-ever with surfing. The openweb account didn't even let me log onto mybroadband let alone openweb's own website.
 
I can assure you we have never had an account with this fault. I can probably bet my career on the fact that this would not be an account fault.

Kindly PM me and I will send you a complimentary new router. Please however call Telkom in the meantime, and take my suggestions above into consideration

Zyron said:
I am able to hit 8mbs download speeds when I'm using FTP protocol. It hits 8mbs almost instantly.

My line is perfectly fine. I am using axxess prepaid at this moment in time and I have no issues what-so-ever with surfing. The openweb account didn't even let me log onto mybroadband let alone openweb's own website.
Click to expand...
 
MrBEEP said:
I can assure you we have never had an account with this fault. I can probably bet my career on the fact that this would not be an account fault.

Kindly PM me and I will send you a complimentary new router. Please however call Telkom in the meantime, and take my suggestions above into consideration
Click to expand...

Oooooh I'll take a router thanx! :whistle: lol!
 
OK so this is the 2nd time I'm posting in this thread regarding my issue, first time I got zero response. MrBEEP I'll PM you with my username.

So when I was on an MWEB 4Mbps uncapped account, Revision 3 streams worked fine. Once they started playing, they would continue to the end and in full quality (4 dots according to my Roku).

I moved across to OW Gold because of the MWEB fiasco and since my line syncs at 6Mbps, I took the 6Mb package. In general, it's good, I have no other major complaints BUT I watch Revision 3 a LOT and I cannot have a spotty streaming experience like I am now.

So please can we try to get to the bottom of this? I can provide any info that you need from me.
 
Something wrong with... something this morning?
This now for 2Mb Gold [orange].

My support ticket:

Good morning

Trust you are well.

I wanted to watch a live streaming video but noticed it was pretty slow. At first I thought maybe the site is lagging. My nntp was running at full speed earlier this morning so thought little of it. I did a ping test to check that nothing was downloading on my line, and a local ping was 16ms (50km away) which is normal for me.
I did a speed test and found this:
I'm thinking perhaps there's something bugged with international or something??

IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre
Start Time: 08:48:17
End time: 08:48:20
IP Address: 196.215.*.*
Download Size: 409600 bytes
Time Delta: 3.3180570602417 seconds
Download Speed: 121 KBytes/s
Line Speed: 968 kbits/s

IS ADSL Local Speed Test to Internet Solutions New York Data Centre

Please wait testing speed now...

Start Time: 08:51:24
End time: 08:51:52
Download Size: 819200 bytes
Time Delta: 28.3875749111 seconds
Download Speed: 28 KBytes/s
Line Speed: 224 kbits/s

The account has been running fine since Keoma tweaked it about 2 weeks ago.
Click to expand...
 
Hi feo,

I have replied to your PM

feo said:
OK so this is the 2nd time I'm posting in this thread regarding my issue, first time I got zero response. MrBEEP I'll PM you with my username.

So when I was on an MWEB 4Mbps uncapped account, Revision 3 streams worked fine. Once they started playing, they would continue to the end and in full quality (4 dots according to my Roku).

I moved across to OW Gold because of the MWEB fiasco and since my line syncs at 6Mbps, I took the 6Mb package. In general, it's good, I have no other major complaints BUT I watch Revision 3 a LOT and I cannot have a spotty streaming experience like I am now.

So please can we try to get to the bottom of this? I can provide any info that you need from me.
Click to expand...
 
Hi froot,

Can you please PM me your username so that I can test

froot said:
Something wrong with... something this morning?
This now for 2Mb Gold [orange].

My support ticket:
Click to expand...
 
I see Leon is assisting you with this issue.

We do not have much time to troubleshoot though as your account expires at midnight

froot said:
I did reply to the ticket with my username, but no reply?
Click to expand...
 
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