OpenWeb ADSL Feedback Thread

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My connection is currently dead! I've logged a call just wanted to check whether it's a general issue as one other forum member has raised this issue earlier.
 
There are no general issues currently.

I am sure the guys will resolve your issue asap.

thaabietv said:
My connection is currently dead! I've logged a call just wanted to check whether it's a general issue as one other forum member has raised this issue earlier.
Click to expand...
 
Also having zero connectivity beyond first hop:

# traceroute -n 8.8.8.8
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 40 byte packets
1 196.210.83.1 6.532 ms 6.544 ms 6.356 ms
2 * * *
3 * * *
4 * * *
5 * * *
 
Hi Antoine

This was caused by a non-payment issue.

Unfortunately we did not receive your payment for September.

I see you have now made payment, and the guys have re-activated your account

antoinevg said:
Also having zero connectivity beyond first hop:

# traceroute -n 8.8.8.8
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 40 byte packets
1 196.210.83.1 6.532 ms 6.544 ms 6.356 ms
2 * * *
3 * * *
4 * * *
5 * * *
Click to expand...
 
Hi MrBeep, tx for getting back to me.

Just a thought: for something as business critical as Internet access y'all may want to consider being just a tad less aggressive with payment enforcement. Especially when the end of the month falls over a weekend!
 
Hi Antoine,

Our EFT payments are due on or before the 29th of each month for the following months access.

If you would like payment to be deducted on the 1st working day of each month, kindly have the guys activate a debit order for you.

antoinevg said:
Hi MrBeep, tx for getting back to me.

Just a thought: for something as business critical as Internet access y'all may want to consider being just a tad less aggressive with payment enforcement. Especially when the end of the month falls over a weekend!
Click to expand...
 
MrBEEP said:
Hi Antoine,

Our EFT payments are due on or before the 29th of each month for the following months access.

If you would like payment to be deducted on the 1st working day of each month, kindly have the guys activate a debit order for you.
Click to expand...


...or I can just pay for two months ahead. Solved. :-)

Btw… tx for getting me back online so swiftly!
 
Good morning Mr Beep , slight problem with my account
Did a top up via credit card last night, recieved proof of payment and invoice, when i go onto my profile the ticket is open from 1st September and under details i have the new user name and password.
However when i use them i receive an invalid user name and password message.
Usually i receive an sms and email from Openweb with my new details as well , no sms or email has arrived.
 
Goodmorning,

Can you please email [email protected] with the details.

The guys are on standby to assist

Nanfeishen said:
Good morning Mr Beep , slight problem with my account
Did a top up via credit card last night, recieved proof of payment and invoice, when i go onto my profile the ticket is open from 1st September and under details i have the new user name and password.
However when i use them i receive an invalid user name and password message.
Usually i receive an sms and email from Openweb with my new details as well , no sms or email has arrived.
Click to expand...
 
I was totally cut off this morning. No idea why. Logged a call and have been given another username but no idea why this has happened.
 
woopi, i got cut off aswell.

syslog: User name and password authentication failed.
 
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