OpenWeb ADSL Feedback Thread

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I think maybe it has something to do with iOS 7 being released today, putting more strain on the network than usual. Just thinking out loud. Maybe MrBEEP could shed more light on the subject.
 
Hey Friends,

iOS7 has just been released. This will be adding around 12 times more traffic onto the network than normal, meaning an increase in shaping over the next day or so.

We can slow the iOS7 downloads down, but we are of a view, the quicker it is downloaded, the quicker all will restore back to normal.

The network mode has been changed to 'Orange' - Increased traffic will increase shaping. I will let ytou know once the mode has been changed back to 'Green'.
 
MrBEEP said:
Hey Friends,

iOS7 has just been released. This will be adding around 12 times more traffic onto the network than normal, meaning an increase in shaping over the next day or so.

We can slow the iOS7 downloads down, but we are of a view, the quicker it is downloaded, the quicker all will restore back to normal.

The network mode has been changed to 'Orange' - Increased traffic will increase shaping. I will let ytou know once the mode has been changed back to 'Green'.
Click to expand...

That's one of the worst things about this country. Isp's, like every other corporations, are thieves in suits. Everybody wants to give you so many free gigs of data a month but none of the Isp's are upgrading their infrastructure to deal with more usage. This is not an attack at Openweb. I have family overseas and they pay half of what I pay for internet and they get way faster speeds, something like 50mb/s if I remember correctly. South Africa - The Anus of Planet Earth
 
20LEgend said:
That's one of the worst things about this country. Isp's, like every other corporations, are thieves in suits. Everybody wants to give you so many free gigs of data a month but none of the Isp's are upgrading their infrastructure to deal with more usage. This is not an attack at Openweb. I have family overseas and they pay half of what I pay for internet and they get way faster speeds, something like 50mb/s if I remember correctly. South Africa - The Anus of Planet Earth
Click to expand...

well, how are isps suppose to cater for the fact of a sudden increase of usage due to, and lets take this as an example, the apple updates? how are isps suppose to know how many apple users are out there that now needs the latest update? ipc bandwidth from telkom does not come cheap, and to have unused ipc b/w sitting there doing nothing makes no business sense.

if telkom dropped their ipc pricing to make it really viable for isps, this would not be a problem. in fact, if telkom allowed isps to buy 'temp' ipc b/w for when there are a sudden increase in demand for b/w then isps would not be in this position either. for most isps ipc upgrades are very quick, but yet, they are at the mercy of telkom.

this is really more to do with how telkom runs their business in the industry than 'isps being thieves' as you have pointed out.
 
treebsd said:
well, how are isps suppose to cater for the fact of a sudden increase of usage due to, and lets take this as an example, the apple updates? how are isps suppose to know how many apple users are out there that now needs the latest update? ipc bandwidth from telkom does not come cheap, and to have unused ipc b/w sitting there doing nothing makes no business sense.

if telkom dropped their ipc pricing to make it really viable for isps, this would not be a problem. in fact, if telkom allowed isps to buy 'temp' ipc b/w for when there are a sudden increase in demand for b/w then isps would not be in this position either. for most isps ipc upgrades are very quick, but yet, they are at the mercy of telkom.

this is really more to do with how telkom runs their business in the industry than 'isps being thieves' as you have pointed out.
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Perhaps my anger was misguided. Though it doesn't change the fact that corporations all over this country milk us for all we're worth. I think it was Virgin Mobile who painted this country perfectly with one of the adds, they had guys standing on a coveyor with breast pumps attached to them. That's South Africa for you - Still The Anus of Planet Earth
 
Well, this is all nonsense; let me explain:
I have been an Openweb 10Mbps client on Gold Uncapped Promotion - R1299 per month from 01 Jan 2013 – please note that this package is supposed to be superior to the current Gold offerings in all their current formats, such as the current 10Mbps Gold Orange Uncapped at R969 per month .

Since I have joined Openweb I have experienced great speeds from 17h00 to 8h00 every night and morning – full 10Mbps – thanks for this, Openweb. However, daytime speeds have been a joke (it does not matter whether it is browsing or downloading), and this is on a package that is supposed to be superior to the current offerings such as the current 10Mbps Gold Orange Uncapped – after all, why would I be charged an extra R330 per month on a package that is giving me no noticeable extra benefit (and please, spare me the issue of contention ratios as this does nothing on my package to ensure a smooth ride for me).
Complaining results in no resolution – I get told that surely the total amount that I download every month should be looked at and not just my daytime speeds/usage, or that If I want a smooth ride during the day I must go onto a business package - at R2899 per month. At best case, I get given another account that works fine for a short while and then I am back to square one.

In frustration, I have given my 30 days termination notice where I will no longer be a client of Openweb from 1st October 2013. In the meantime I thought, to hell with this, I will bite the bullet and enrol with Afrihost on a 10Mbps Business package, which I might add, costs me R300 less per month than what I have currently been paying with Openweb.

Today, we are informed that, because of iOS7 being released today, speeds are much slower than normal – what a load of crock.

Now comes the rub – the new Afrihost package gives me full speed 24/7, daytime, night time, all time – no shaping/throttling/prioritising bull**** in any form whatsoever – like what the Internet is supposed to be – all protocols work at full speed all the time, normall browsing works like it should at full speed – all at a much cheaper price.

Even more importantly, NO slowing down whatsoever as a result of iOS7 nonsense.

Obviously what is happening is that some bandwidth suppliers have their ducks in a row and can provide promised bandwidth, even on extraordinary days such as today.

Now, I am sure I am going to be lambasted by the Openweb loyal fans out there. Well that’s fine by me; I, just like quite a few other Openweb clients commenting on the mybroadband forum, have had ongoing issues with Openweb and the speeds we get on a daily basis.

Mr Beep, I would of loved to have stayed a loyal Openwebbie, but based on the above, I think you would agree that Openweb is giving me no reason to remain loyal; as a matter of fact Openweb has done everything it can to ensure I move away from the family.

Adieu, parting is such sweet sorrow.
 
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My torrent download speed has been very, very, very, very, very slow since 9pm tonight :mad: Is my account being restricted or what?
 
DarkSpectre said:
My torrent download speed has been very, very, very, very, very slow since 9pm tonight :mad: Is my account being restricted or what?
Click to expand...

Shaping is being applied. Thank Apple for this, OpenWeb does not throttle or restrict user accounts in any way. Shaping is dynamic depending on network load at any given time.
 
matieut said:
Well, this is all nonsense; let me explain:
I have been an Openweb 10Mbps client on Gold Uncapped Promotion - R1299 per month from 01 Jan 2013 – please note that this package is supposed to be superior to the current Gold offerings in all their current formats, such as the current 10Mbps Gold Orange Uncapped at R969 per month .

Since I have joined Openweb I have experienced great speeds from 17h00 to 8h00 every night and morning – full 10Mbps – thanks for this, Openweb. However, daytime speeds have been a joke (it does not matter whether it is browsing or downloading), and this is on a package that is supposed to be superior to the current offerings such as the current 10Mbps Gold Orange Uncapped – after all, why would I be charged an extra R330 per month on a package that is giving me no noticeable extra benefit (and please, spare me the issue of contention ratios as this does nothing on my package to ensure a smooth ride for me).
Complaining results in no resolution – I get told that surely the total amount that I download every month should be looked at and not just my daytime speeds/usage, or that If I want a smooth ride during the day I must go onto a business package - at R2899 per month. At best case, I get given another account that works fine for a short while and then I am back to square one.

In frustration, I have given my 30 days termination notice where I will no longer be a client of Openweb from 1st October 2013. In the meantime I thought, to hell with this, I will bite the bullet and enrol with Afrihost on a 10Mbps Business package, which I might add, costs me R300 less per month than what I have currently been paying with Openweb.

Today, we are informed that, because of iOS7 being released today, speeds are much slower than normal – what a load of crock.

Now comes the rub – the new Afrihost package gives me full speed 24/7, daytime, night time, all time – no shaping/throttling/prioritising bull**** in any form whatsoever – like what the Internet is supposed to be – all protocols work at full speed all the time, normall browsing works like it should at full speed – all at a much cheaper price.

Even more importantly, NO slowing down whatsoever as a result of iOS7 nonsense.

Obviously what is happening is that some bandwidth suppliers have their ducks in a row and can provide promised bandwidth, even on extraordinary days such as today.

Now, I am sure I am going to be lambasted by the Openweb loyal fans out there. Well that’s fine by me; I, just like quite a few other Openweb clients commenting on the mybroadband forum, have had ongoing issues with Openweb and the speeds we get on a daily basis.

Mr Beep, I would of loved to have stayed a loyal Openwebbie, but based on the above, I think you would agree that Openweb is giving me no reason to remain loyal; as a matter of fact Openweb has done everything it can to ensure I move away from the family.

Adieu, parting is such sweet sorrow.
Click to expand...

I was with Afrihost for a month, couldn't wait to get back to OpenWeb. Speeds were just too unpredictable and even when their clientzone said I was unshaped my speeds would fluctuate wildly.

Their support was good and they even gave me a trial account (business) but it was even worse, I was in contact with one of their support guys to try and sort it out but nothing ever materialized.

With OW I know my speeds during the day will be a bit slow for downloads but I can still browse and watch YouTube, etc just fine. Then in the evenings everything just flies. Works great for me because I'm never home during the day.

Point of this post is that the grass isn't always greener on the other side. Not saying the same will apply to you but I must say I do love the level of support that MrBeep brings to the table.
 
Guys, read a bit through the other ISPs threads. They are all having problems.

As for me, Youtube streaming fixed itself again a few minutes after complaining here. :wtf:

Everything else has been full speed since then as well. Can't complain.
 
KALSTER said:
Guys, read a bit through the other ISPs threads. They are all having problems.

As for me, Youtube streaming fixed itself again a few minutes after complaining here. :wtf:

Everything else has been full speed since then as well. Can't complain.
Click to expand...


eyeOhEss Seven
 
Just a reminder:

Hey Friends,

iOS7 has just been released. This will be adding around 12 times more traffic onto the network than normal, meaning an increase in shaping over the next day or so.

We can slow the iOS7 downloads down, but we are of a view, the quicker it is downloaded, the quicker all will restore back to normal.

The network mode has been changed to 'Orange' - Increased traffic will increase shaping. I will let you know once the mode has been changed back to 'Green'.
 
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MrBEEP said:
Just a reminder:

Hey Friends,

iOS7 has just been released. This will be adding around 12 times more traffic onto the network than normal, meaning an increase in shaping over the next day or so.

We can slow the iOS7 downloads down, but we are of a view, the quicker it is downloaded, the quicker all will restore back to normal.

The network mode has been changed to 'Orange' - Increased traffic will increase shaping. I will let ytou know once the mode has been changed back to 'Green'.
Click to expand...

Ok, that explains a lot, thanks :)
 
I would like to know something.

Let's start by defining 'shaping' vs 'throttling'. Shaping is when certain protocols are rate-limited, leaving other protocols (eg. HTTP) to run at full speed. Throttling is when all protocols, including HTTP are rate-limited.

If the network is in 'orange' mode, and shaping is intense, then surely the purpose of this is to allow full-speed browsing? At the moment browsing is dismal, local & international. What then is shaped, and what isnt? Is there ANY way to see full line speed during shaped periods? I know OpenWeb do not actively or purposely throttle, but that is the way the network is behaving right now.

Is IOS7 causing the network to run over-capacity, effectively resulting in a form of throttling, as opposed to true shaping? My browser seems to think so.

Thoughts?
 
Hi

We do not shape browsing, ever.

However, due to the load, contention ratios might come into play, which is where your service level matters.

Kindly PM me your ADSL username so that I can take a look, as I would be blindly commenting without testing your account first.

prodigyX said:
I would like to know something.

Let's start by defining 'shaping' vs 'throttling'. Shaping is when certain protocols are rate-limited, leaving other protocols (eg. HTTP) to run at full speed. Throttling is when all protocols, including HTTP are rate-limited.

If the network is in 'orange' mode, and shaping is intense, then surely the purpose of this is to allow full-speed browsing? At the moment browsing is dismal, local & international. What then is shaped, and what isnt? Is there ANY way to see full line speed during shaped periods? I know OpenWeb do not actively or purposely throttle, but that is the way the network is behaving right now.

Is IOS7 causing the network to run over-capacity, effectively resulting in a form of throttling, as opposed to true shaping? My browser seems to think so.

Thoughts?
Click to expand...
 
MrBEEP said:
Hi

We do not shape browsing, ever.

However, due to the load, contention ratios might come into play, which is where your service level matters.

Kindly PM me your ADSL username so that I can take a look, as I would be blindly commenting without testing your account first.
Click to expand...

Thanks for the response MrBEEP. As my Gamer King account is on the 'Standard' service level during the day, I suppose the contention ratio isn't in my favour. I never thought that the contention ratio would affect unshaped HTTP traffic, but I guess you learn something new every day!

No need to test the account, I will wait it out :)
 
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