OpenWeb ADSL Feedback Thread

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These events do not occur often, but on days like today, contention ratios do come into play

prodigyX said:
Thanks for the response MrBEEP. As my Gamer King account is on the 'Standard' service level during the day, I suppose the contention ratio isn't in my favour. I never thought that the contention ratio would affect unshaped HTTP traffic, but I guess you learn something new every day!

No need to test the account, I will wait it out :)
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Hey Mr Beep

Getting a very weird issue - downloading a file from an international FTP site at ~60K+ (on Gold, 1meg). A bit slow, so I thought I'd see if it's available on the IS FTP mirror. Yes it is.
Try to download it from there rather, I figured win-win. I take load off the International link and it'll be faster as it's not only local, but the FTP server's on the very same network.
NOT A CHANCE - 30Kb/s!!
Now how am I supposed to do my bit to reduce traffic if the @#$%@# local download is even slower. And that from a server that's probably 1 or 2 hops away only!
I understand this may be an IS issue rather than your guys fault, in which case I think you need to send them an urgent, strongly worded email.
In the meantime, my FTP download's gonna take about 11 more hours at the current speed, all the while tying up international bandwidth. For a file that is available locally! This is totally unnecessary and a definite inconvenience to both of us.

Edit: Download down to 51 Kb/s - still loads faster than the 30 I was getting from IS.
 
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The network is currently set to 'Orange' mode, meaning all is not running 100%.

As explained, it is running at 12 x times higher load than normal.

The bottleneck is not with international bandwidth, but with Telkoms overpriced IPC. The connection from the exchange to the Datacentre.

Generally, we have alot of spare capacity, which we use to unshape the network during quiet times. Due to the iOS7 load, the network is running on a high load level, meaning contention ratio and shaping will come into play.


K3NS31 said:
Hey Mr Beep

Getting a very weird issue - downloading a file from an international FTP site at ~60K+ (on Gold, 1meg). A bit slow, so I thought I'd see if it's available on the IS FTP mirror. Yes it is.
Try to download it from there rather, I figured win-win. I take load off the International link and it'll be faster as it's not only local, but the FTP server's on the very same network.
NOT A CHANCE - 30Kb/s!!
Now how am I supposed to do my bit to reduce traffic if the @#$%@# local download is even slower. And that from a server that's probably 1 or 2 hops away only!
I understand this may be an IS issue rather than your guys fault, in which case I think you need to send them an urgent, strongly worded email.
In the meantime, my FTP download's gonna take about 11 more hours at the current speed, all the while tying up international bandwidth. For a file that is available locally! This is totally unnecessary and a definite inconvenience to both of us.

Edit: Download down to 51 Kb/s - still loads faster than the 30 I was getting from IS.
Click to expand...
 
MrBeep I know the network is under strain right now, but is there any reason why I'm able to get full 440KB speeds on downloads but only 80KB on YouTube?
 
MrBEEP said:
The network is currently set to 'Orange' mode, meaning all is not running 100%.

As explained, it is running at 12 x times higher load than normal.

The bottleneck is not with international bandwidth, but with Telkoms overpriced IPC. The connection from the exchange to the Datacentre.

Generally, we have alot of spare capacity, which we use to unshape the network during quiet times. Due to the iOS7 load, the network is running on a high load level, meaning contention ratio and shaping will come into play.

IS.
Click to expand...
[/QUOTE]

So I'm actually helping matters by downloading on International? Well, it's a pleasure.
Also, just wanna say F U Telkom.
 
Phinix said:
MrBeep I know the network is under strain right now, but is there any reason why I'm able to get full 440KB speeds on downloads but only 80KB on YouTube?
Click to expand...

Maybe a similar issue to me as a lot of YouTube content is locally cached.
 
Hi Phinix,

Downloads have the ability to be more viscious than Youtube when it comes to bandwidth usage.

We believe all should normalize in the next 24 to 48 hours.

Thank you for your patience

Phinix said:
MrBeep I know the network is under strain right now, but is there any reason why I'm able to get full 440KB speeds on downloads but only 80KB on YouTube?
Click to expand...
 
MrBeep, you mentioned loyalty bonuses.. Is this a thing? I've joined with you guys on 3 or 4 different ocassions, under different family members' names. Am I missing out? When I get a new account, should I switch to my oldest username?
 
When you terminate an account, you lose your ability earn a loyalty bonus i'm afraid :(

I34z1k said:
MrBeep, you mentioned loyalty bonuses.. Is this a thing? I've joined with you guys on 3 or 4 different ocassions, under different family members' names. Am I missing out? When I get a new account, should I switch to my oldest username?
Click to expand...
 
Phinix said:
MrBeep I know the network is under strain right now, but is there any reason why I'm able to get full 440KB speeds on downloads but only 80KB on YouTube?
Click to expand...

Out of interest, what type of account are you on? The most I can get with downloads on my 10mb Gamer King at the moment is about 130kBps (Astraweb NNTP)
 
MrBEEP could you explain the whole "Loyalty Bonus" thing to us. Like how long you would need to be subscribed and what the bonus actually is?
 
You will still benefit from an upgrade, not a downgrade.

When we have spare capacity, we go over our client accounts and assign loyalty bonuses.

These are generally advertised to the client via SMS. Sometimes they are silent, and a client will just notice better performance one morning.

We love rewarding loyal clients, and this will become evident in the near future.

akescpt said:
And when u upgrade accounts?
Click to expand...
 
Hey MrBeep

Are you guys shaping port 119 at the moment? I was happily downloading from the IS news server at aroudn 30kB/s this afternoon, and it hit 5PM and it shot up and maxed my line and then at exactly 6:05PM the speed was limited to 70kB/s. It spikes to 340kB/s here and there but then promptly goes down to 70kB/s again. Any http download runs at full speed, and using an international news server on an off port maxes my line, but when connecting to the IS news server I'm stuck at 70 kB/s?

Too many people getting the latest GTA linux distro I guess?
 
agentrfr said:
Hey MrBeep

Are you guys shaping port 119 at the moment? I was happily downloading from the IS news server at aroudn 30kB/s this afternoon, and it hit 5PM and it shot up and maxed my line and then at exactly 6:05PM the speed was limited to 70kB/s. It spikes to 340kB/s here and there but then promptly goes down to 70kB/s again. Any http download runs at full speed, and using an international news server on an off port maxes my line, but when connecting to the IS news server I'm stuck at 70 kB/s?

Too many people getting the latest GTA linux distro I guess?
Click to expand...

You take what you can get from the IS news server. Don't really see them doing anything about it unless it's completely off.


My NNTP in general is still slow tonight (compared to normal) - these people must finish their iOS downloads already! :D
 
DrJohnZoidberg said:
You take what you can get from the IS news server. Don't really see them doing anything about it unless it's completely off.


My NNTP in general is still slow tonight (compared to normal) - these people must finish their iOS downloads already! :D
Click to expand...

For some reason i get a connection error .. 10061 connection refused
 
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