OpenWeb ADSL Feedback Thread

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MrBeep, is the network still under pressure?

I'm only getting around 230KB average.
 
Hi Phinix,

In the Western Cape region, the pressure is still very high. Things are starting to normalize again in the rest of the country.

I trust all should be clear by Saturday.

How would you guys play this? Would you prefer us to shape heavy apple downloads? Or would prefer them to download and be over and done with?

MrBeep, is the network still under pressure?

I'm only getting around 230KB average.
 
My 2mbs Gamers King account syncs at 0.24mbs during the day. I haven't completed a full month as an Openwebber but is this the kind of performance I should expect? Youtube videos won't buffer at 144p.

Just completed a speedtest and my download speed is 0.26 and upload is 0.41?:confused:
 
Hi Phinix,

In the Western Cape region, the pressure is still very high. Things are starting to normalize again in the rest of the country.

I trust all should be clear by Saturday.

How would you guys play this? Would you prefer us to shape heavy apple downloads? Or would prefer them to download and be over and done with?

The former....pls
 
A line sync should not be 0.24Mbps. A line sync should always be solid at 2048k, unless there is something wrong. In that case you would need to call Telkom on 10210 and have them investigate.

If you are referring to account speed opposed to line sync, kindly email [email protected] so that we can investigate

My 2mbs Gamers King account syncs at 0.24mbs during the day. I haven't completed a full month as an Openwebber but is this the kind of performance I should expect? Youtube videos won't buffer at 144p.
 
Hi Phinix,

In the Western Cape region, the pressure is still very high. Things are starting to normalize again in the rest of the country.

I trust all should be clear by Saturday.

How would you guys play this? Would you prefer us to shape heavy apple downloads? Or would prefer them to download and be over and done with?

My vote goes to: Shape the crap out of them (apple downloads) instead of messing it up for everyone else. :)
 
How would you guys play this? Would you prefer us to shape heavy apple downloads? Or would prefer them to download and be over and done with?

I would always prefer to heavily shape update downloads, what every they may be, windows updates - anything that would cause what has happened with these updates. I've been very slow here in Durban today. Shape them downloads! ;)
 
A line sync should not be 0.24Mbps. A line sync should always be solid at 2048k, unless there is something wrong. In that case you would need to call Telkom on 10210 and have them investigate.

If you are referring to account speed opposed to line sync, kindly email [email protected] so that we can investigate

Account speed is what I meant. As I said I'm new to Openweb so is this the sort of speeds I should expect during the day?

Also Mr Beep, I've been reading up on Telkoms upgrading of ADSL speeds across the country starting Nov 11, how will this affect Openweb? Will there be price drops on packages?
 
I don't get precisely how isp's work...

But if there are updates happening, like I assume is happening at the moment (and like the win8.1 coming in october), isn't there a way to introduce a cache server of some kind to reduce overall traffic?

Else I'm with sl8er! :whistle:
 
I would shape it heavily during the day, and then from 12pm till 7am allow it full speed to update.

Its a phone/tablet, it can update while you sleep.

Hi Phinix,

In the Western Cape region, the pressure is still very high. Things are starting to normalize again in the rest of the country.

I trust all should be clear by Saturday.

How would you guys play this? Would you prefer us to shape heavy apple downloads? Or would prefer them to download and be over and done with?
 
I agree with the shaping thing. Flipping OS's should all have local caches, so the ones that don't - shape them to *****.
My Ubuntu / Mint / you name it updates all come from ZA based repos, why can't Apple and M$ do the same?

Although for a long term solution - CINX / JINX etc. should look into setting up local caches for popular updates. And I would've expected the likes of IS to have implemented something similar ages ago already. Seriously.

Edit: I think allowing a period of unshaped / lesser shaping for updates after midnight is a reasonable compromise, as long as they aren't allowed to hog our bandwidth the rest of the time.

Edit 2: STILL steaming about this issue. I have to live with all sorts of shaping and throttling and expensive bandwidth and jumping from ISP to ISP just cos I wanna be able to use News and Torrents. These Effers take the whole country down every time a major update for the P.O.S. OS is released and nobody gives them any grief.
 
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So I got myself the openweb standard uncapped 4meg account that is on the R300 special on the 17th September.
On the first night I was extremely impressed with youtube performance coming from mweb uncapped. Could stream 720p consistantly. From the 18th however it all changed for the worse. Can't even open youtube homepage at this stage, neither does speedtest load. No other downloads are running. Extremely frustrating! I would not recommend this account to anyone. If I go over to another ISP account all is 100%
 
Hi Foeffie,

I am sorry to hear you are having issues. Those are some harsh words though.

Kindly PM me so that I can investigate. It is certainly not the norm for Youtube and webpages to fail. These should load just fine. Therefore there is a problem unique to your situation, and I can assure you, I will get to the bottom of it. Have some faith, and we will resolve it together :)

So I got myself the openweb standard uncapped 4meg account that is on the R300 special on the 17th September.
On the first night I was extremely impressed with youtube performance coming from mweb uncapped. Could stream 720p consistantly. From the 18th however it all changed for the worse. Can't even open youtube homepage at this stage, neither does speedtest load. No other downloads are running. Extremely frustrating! I would not recommend this account to anyone. If I go over to another ISP account all is 100%
 
Further to my points above:

I see Openweb as a gamer / power user / downloader ISP. That's why we're prepared to pay more - we know your services are tailored for us.
Thus, unlike most other ISP's who have to cater to a general audience, you can have a much tighter focus. Which means nobody's gonna complain if you put a notice on your front page to say that all OS updates and similar will be heavily shaped during peak times. In fact, most of your users will probably cheer.
 
We do have caching facilities available, but the bottleneck is the overpriced Telkom IPC product.

Do a search on IPC on the forum, there was an article once explaining exactly how it works. Very interesting and sad read. If you know how much we have to pay for a 1Mbps of IPC, you will be shocked!

I don't get precisely how isp's work...

But if there are updates happening, like I assume is happening at the moment (and like the win8.1 coming in october), isn't there a way to introduce a cache server of some kind to reduce overall traffic?

Else I'm with sl8er! :whistle:
 
Thank you so much for the valued input. Keep them coming, as your feedback means the world to us!



Further to my points above:

I see Openweb as a gamer / power user / downloader ISP. That's why we're prepared to pay more - we know your services are tailored for us.
Thus, unlike most other ISP's who have to cater to a general audience, you can have a much tighter focus. Which means nobody's gonna complain if you put a notice on your front page to say that all OS updates and similar will be heavily shaped during peak times. In fact, most of your users will probably cheer.
 
MrBeep, is there any difference between your Gold Uncapped (Leon Edition) and your normal gold uncapped (orange editions) at all?
 
True, OpenWeb is for the Power-user/Gamer/ etc. The fact is that you GET WHAT YOU PAY FOR - end of story. I know we all have a tight budget in these economic times, but if you want to get a Premium Service it costs, unfortunately. That's where OW stands out as a superior ISP - Download, Stream or do whatever you want without getting shaped/throttled.


Regards,
 
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