OpenWeb ADSL Feedback Thread

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Impregim said:
True, OpenWeb is for the Power-user/Gamer/ etc. The fact is that you GET WHAT YOU PAY FOR - end of story. I know we all have a tight budget in these economic times, but if you want to get a Premium Service it costs, unfortunately. That's where OW stands out as a superior ISP - Download, Stream or do whatever you want without getting shaped/throttled.


Regards,
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That was my point. I'm paying more for an OW account for a reason [Uncapped Gold, for the record]. Let those so-and-so's who wanna use our bandwidth for iOS updates get throttled or move to an ISP that focusses on their needs. That's what I did - I moved to an ISP (OW) which focusses on my needs - so I say focus. Throttle them.
 
20LEgend said:
Surely these slow speeds that we're all experiencing can't be blamed on the new IOS. :mad:
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Think about it - you have a macbook, an iPhone and an iPad. Your wife has an iPhone. Your kid has an iPad mini. That's FIVE crapple devices in one household. How many gigs worth of updates is that? What does an iOS update run these days? 2gig? 4 more likely. Per device. At the same time!
Would it be so difficult to stagger updates? (no, other companies do it). Apple just enables everyone at once.
 
Not smiling at Openweb right now.

Signed up for 'Gamers King...' package, allowed for debit order, got the confirmation emails - finally the 'welcome to the elite' one with the access details and a link to the setup PDF, had it on ice for a week or so while my DSL was installed - came home today expecting to rule the tubes but I cannot authenticate using the details they supplied.

No help in sight since they only run Mon-Fri 8am to 5pm... if this is the life of the 'elite' you can shove it.

I'm currently using one of the free trials from another ISP.

Looks bad guys.
 
SlinkyMike said:
Not smiling at Openweb right now.

Signed up for 'Gamers King...' package, allowed for debit order, got the confirmation emails - finally the 'welcome to the elite' one with the access details and a link to the setup PDF, had it on ice for a week or so while my DSL was installed - came home today expecting to rule the tubes but I cannot authenticate using the details they supplied.

No help in sight since they only run Mon-Fri 8am to 5pm... if this is the life of the 'elite' you can shove it.

I'm currently using one of the free trials from another ISP.

Looks bad guys.
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Just send MrBEEP a message and he will sort you out. Those words were uncalled for
 
Ye, internet is still pretty lame tonight. Not unusable but I've been spoilt the last couple of weeks with practically unshaped goodness every evening after 7pm.

Let's hope everything gets back to normal soon.
 
Hi SlinkyMike,

It is only our telephonic support that is limited to office hours.

We offer Email and SMS support 7 days a week from 8am to 21:00pm.

I have replied to your PM

SlinkyMike said:
Not smiling at Openweb right now.

Signed up for 'Gamers King...' package, allowed for debit order, got the confirmation emails - finally the 'welcome to the elite' one with the access details and a link to the setup PDF, had it on ice for a week or so while my DSL was installed - came home today expecting to rule the tubes but I cannot authenticate using the details they supplied.

No help in sight since they only run Mon-Fri 8am to 5pm... if this is the life of the 'elite' you can shove it.

I'm currently using one of the free trials from another ISP.

Looks bad guys.
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That brings me to the next thing, Telephonic Support is certainly a nice to have, but would add around R10 to R15 onto the cost of providing an account, as hiring staff are expensive over weekends and holidays. Is telephonic support over the weekend necessary? Should we look at introducing it and charge accordingly?
 
MrBEEP said:
That brings me to the next thing, Telephonic Support is certainly a nice to have, but would add around R10 to R15 onto the cost of providing an account, as hiring staff are expensive over weekends and holidays. Is telephonic support over the weekend necessary? Should we look at introducing it and charge accordingly?
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Yes please
 
MrBEEP said:
That brings me to the next thing, Telephonic Support is certainly a nice to have, but would add around R10 to R15 onto the cost of providing an account, as hiring staff are expensive over weekends and holidays. Is telephonic support over the weekend necessary? Should we look at introducing it and charge accordingly?
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Pls respond to why everybody is having slow speed today! Telephonic support is the next step - Ideally its a must have globally!
 
MrBEEP said:
That brings me to the next thing, Telephonic Support is certainly a nice to have, but would add around R10 to R15 onto the cost of providing an account, as hiring staff are expensive over weekends and holidays. Is telephonic support over the weekend necessary? Should we look at introducing it and charge accordingly?
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I've never used the telephonic support. For my consumer account I don't see the value in it, for business however it would be nice to have.
 
I have no issue in paying that small extra amount so that i can get instant support or updates when needed via telephone.

MrBEEP said:
That brings me to the next thing, Telephonic Support is certainly a nice to have, but would add around R10 to R15 onto the cost of providing an account, as hiring staff are expensive over weekends and holidays. Is telephonic support over the weekend necessary? Should we look at introducing it and charge accordingly?
Click to expand...
 
MrBEEP said:
That brings me to the next thing, Telephonic Support is certainly a nice to have, but would add around R10 to R15 onto the cost of providing an account, as hiring staff are expensive over weekends and holidays. Is telephonic support over the weekend necessary? Should we look at introducing it and charge accordingly?
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No!. As long as you reply to mail and Pm's, I really don't think we need it. Who has time to sit on a support call on a weekend anyway. That is assuming that you reply to mails punctually.
 
3 things.

1: Shape the crapple downloads! NNTP / Torrents get shaped during peak times, my GW2 updates get shaped during the day (an hour to download 50mb? LOLWUT?) so it is only fair that they get shaped as well. As many others have said, they can download overnight like the rest of us. I feel a lot of people are on OW for realtime services and having those horribly affected by what is in fact a spammed download. Clocking in at 750mb x however many crapple devices in household (and we know that there is never just 1) means clogged networks.

2: Telephonic Support: Opt in. I personally wouldn't want to see the prices go up for a service that may go unused. Of course, opt in doesn't pay the bills but it gives you an idea of how many people would want this. Maybe have a sign up option with stringent controls - if you haven't opted in to it, you won't be able to get the telephonic support if phoning in and stating account name on call.

3: With the awesome news that Telkom is once again bumping line speeds up (2mb here I come!), what will happen with pre existing accounts? Would we see price reductions or accounts just staying the same with the option of moving up in speed?
 
MrBEEP said:
That brings me to the next thing, Telephonic Support is certainly a nice to have, but would add around R10 to R15 onto the cost of providing an account, as hiring staff are expensive over weekends and holidays. Is telephonic support over the weekend necessary? Should we look at introducing it and charge accordingly?
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Naaah just give us your cellno :p
 
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