OpenWeb ADSL Feedback Thread

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Are there any network problems today? I can barely connect to the internet, but tracerts to openweb are fine...
 
Have mailed support, hope they give me a new username as well. FTP local downloads now struggling along at 2Kb/s if not timing out, and websites taking literally minutes to open.
 
Have mailed support, hope they give me a new username as well. FTP local downloads now struggling along at 2Kb/s if not timing out, and websites taking literally minutes to open.

In the same boat in jhb since this morning re HTTP traffic and torrents...
 
YouTube runs in potato vision for me :(

shaping or is it an actual problem?
 
MrBeep,. this kind of response from support is not good enough. I have a literally useless connection right now and need resolution, not to be told that "shaping" is in play. I know what shaping is, if people are downloading torrents during peak times, then shape the torrents. i can't even read the new on IOL without taking the dogs for a walk while waiting for pages to load.

Hi Roger

Shaping is currently in play as the network is very very busy.

It seems like folks have decided to all downloads torrents during peak

Kind regards
Leon
Client Care Executive
 
Browsing speeds have returned to normal for me. Torrent traffic shaped immensely.

I sincerely hope that the shaping is done for by 5pm so that we can watch sport...
 
Hey Friends,

Once again the network is extrenely busy. Folks have decided to start downloading torrents during peak. We have seen an entire shift on downloads.

Unfortunately all we can do is shape accordingly. We trust all will clear by this evening.

We request that you try and schedule downloads for after around 18:00 to 19:00 so that all can restore to normal.
 
Hey Friends,

Once again the network is extrenely busy. Folks have decided to start downloading torrents during peak. We have seen an entire shift on downloads.

Unfortunately all we can do is shape accordingly. We trust all will clear by this evening.

We request that you try and schedule downloads for after around 18:00 to 19:00 so that all can restore to normal.
 
Hey Friends,

Once again the network is extrenely busy. Folks have decided to start downloading torrents during peak. We have seen an entire shift on downloads.

Unfortunately all we can do is shape accordingly. We trust all will clear by this evening.

We request that you try and schedule downloads for after around 18:00 to 19:00 so that all can restore to normal.

why would shaping torrents affect browsing?
 
During peak shaping periods, if you try and download, or seed torrents, it will severely affect the quality of your browsing.



why would shaping torrents affect browsing?
 
Hey Friends,

Once again the network is extrenely busy. Folks have decided to start downloading torrents during peak. We have seen an entire shift on downloads.

Unfortunately all we can do is shape accordingly. We trust all will clear by this evening.

We request that you try and schedule downloads for after around 18:00 to 19:00 so that all can restore to normal.

This needs to be factored in from your side. It is the start of the fall tv show season in the US which means some of the most watched television being released all at the same time. This shouldn't affect people as severely as it is. There will be an ongoing shift towards daytime torrent downloads as all of the most popular shows continue to return - it is a vastly different environment to the last few months where there was almost no decent tv being released.

It's quite easy to setup a list of the most popular television shows and monitor their release dates to manage capacity better. I don't believe that your clients are going to all shift over to scheduled after-hours downloads. The solution needs to come from Openweb's side...
 
During peak shaping periods, if you try and download, or seed torrents, it will severely affect the quality of your browsing.

This is obvious, however I have NOTHING downloading anything. My Torrent/NZB box isn't even powered on atm and my main machine is just barley pulling in 70kBytes/s on YouTube. The point of shaping is to let the real time or high priority tasks like browsing etc work well.
 
The solution actually needs to come from Telkoms side.

If they can offer us a decent discount on their IPC capacity, we would not be having this issue.

The bottleneck is on the IPC side.

Look around you. ALL ISP's are suffering from this.

It is very easy to blame the ISP, naturally. But unfortunately the wolf is Telkom, and they get away with their antics all the time.

Unfortunately we cannot store illegal content on our servers. This will not go down well with our watchdog.

But let's say we do. cache makes absolutely no difference to the bigger scheme of things, as the bottleneck, Telkom IPC is still there. The problem is not on international bandwidth,. There are mountains of the stuff available. Its on IPC.

This needs to be factored in from your side. It is the start of the fall tv show season in the US which means some of the most watched television being released all at the same time. This shouldn't affect people as severely as it is. There will be an ongoing shift towards daytime torrent downloads as all of the most popular shows continue to return - it is a vastly different environment to the last few months where there was almost no decent tv being released.

It's quite easy to setup a list of the most popular television shows and monitor their release dates to manage capacity better. I don't believe that your clients are going to all shift over to scheduled after-hours downloads. The solution needs to come from Openweb's side...
 
Re Youtube being slow. This is a fault.

It must not be slow.

I have notified engineers
 
During peak shaping times, or off peak?

During shaping times. But this is normal http traffic - how is this not throttling then? If I'm being speed limited across all protocols, what's the difference between shaping and throttling?
 
The solution actually needs to come from Telkoms side.

If they can offer us a decent discount on their IPC capacity, we would not be having this issue.

The bottleneck is on the IPC side.

Look around you. ALL ISP's are suffering from this.

It is very easy to blame the ISP, naturally. But unfortunately the wolf is Telkom, and they get away with their antics all the time.

Unfortunately we cannot store illegal content on our servers. This will not go down well with our watchdog.

But let's say we do. cache makes absolutely no difference to the bigger scheme of things, as the bottleneck, Telkom IPC is still there. The problem is not on international bandwidth,. There are mountains of the stuff available. Its on IPC.

I'll accept that argument for now. But should it continue then there needs to be a rethink of your pricing model as this is severely affecting even gold accounts. Earlier when my torrents were achieving a whopping 5kB/s, my browsing was almost impossible.

Still an Openweb fan, but I prefer constructive criticism over pandering to sensibilities...
 
I can't begin to imagine how to poor souls on Vanilla are coping if this is Gold Orange.
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