OpenWeb ADSL Feedback Thread

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Hi MrBeep. Did PM you as well. Received new password from Leon around 23:00. It connected with the new password. I was already fast asleep at that time, but tested it this morning and it worked.

Was just a bit frustrated being asked to turn off my router for 20 minutes, after stating that the DSL is UP. Then replying that yes, I did that, plus Telkom guest account works, then you don't hear anything for hours... but it is okay, understand that you guys are also probably already on skeleton staff and it is probably busy.

Thanks for the follow up MrBEEP.

MrBEEP said:
Hi timmie,

Has support sorted you out?

If not, please PM me so that I can crack the whip
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Gaming downloads are not prioritised, only Game play. Shaping could go down to any level. However today and yesterday was extra busy. Seems like the torrenters and downloaders are out in full force.

We are forecasting things to clear up by around Thursday

Isengard said:
Hey MrBEEP, is 13KB/s for an Origin Update on 2Mb Gamers King normal for this time?
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What's the difference between the Silver Turbo and the Gold Leon in terms of shaping, hours, etc?
 
Silver Uncapped has a higher contention ratio and lower priority on the network compared to Gold.

Gold would generally provide an improved overall experience.

DarkStarZN said:
What's the difference between the Silver Turbo and the Gold Leon in terms of shaping, hours, etc?
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Hi Mr. Beep

Is there a network issue at the moment, browsing and downloads are so slow that I cant even open openweb's site, or most sites. I have turned my router off for half an hour but still no change when I put it back on. Can you give me a hand?

Thanks
 
HowTo said:
Hi MrBeep

Can you tell me the diffrence between Freedom and Gold Unshaped.
Whats the catch?
I know their is a big diffrence money wise?
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+1 I asked this same question a few days ago and I feel the response given by MrBEEP does not adequately justify such a radical price difference between these two products
MrBEEP said:
The Gold Capped has a an extra layer of redundancy, and offers a lower contention ratio.

It also takes priority over the cheaper package, therefore if something on the network fails, Gold clients will hardly feel it.
Click to expand...

If both of these capped products are unshaped, then you would surely expect both to perform at line-level speeds pretty much all the time... that is, it should naturally be assumable that the contention ratios should be equally low enough on both so that premium service levels can be expected (in essence, there should not be two different price points for the same quantity of 'unshaped capped' bandwidth, let alone such a radical one. As soon as you tamper with contention ratios, you are degrading the service levels and then the 'unshaped' stamp should fall away). Clearly that's not the case, and either Freedom Unshaped is not so unshaped after all (in that overall throughput may, potentially, be heavily contended - how would we know?), or they've made a big balls-up on their website with the product differentiation

'R49 for 10GB Gold' vs 'R290 for 10GB Freedom' when both should be unshaped? How? So we're paying R49 for the bandwidth, and R241 extra for an extra layer of redundancy???
Or what seems even worse - 'R499 for 20GB Gold' vs 'R789 for 200GB Freedom' - more than half the price for 10x less bandwidth... again, when both claim to be unshaped AND, according to the website, both utilize "Sat3/Seacom" backbone. How is this possible?....

Either way, this is something they should be more clear about the differences on their website. A quality ISP will have a comparison table chart showing checkmarks for product highlights, so that the differences between similar products can be easily determined. Until it is properly justified, it appears Gold Unshaped may be a trap/ripoff. I'm looking for unshaped bandwidth, so if I end up buying Freedom Unshaped and find that my service levels are anything but what one should expect from an unshaped product, then things may not remain too calm and pretty
 
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fragtion said:
+1 I asked this same question a few days ago and I feel the response given by MrBEEP does not adequately justify such a radical price difference between these two products


If both of these capped products are UNSHAPED, then they should both perform extremely well and it can be ASSUMED that contention ratios should be equally low on both so that premium service levels can be expected. Clearly that's not the case, and either Freedom Unshaped is not so unshaped after all (in that overall throughput may be heavily contended), or they've made a big balls-up on their website with the product differentiation

Either way, this is something they should be more clear about the differences on their website. A quality ISP will have a comparison table chart showing checkmarks for product highlights, so that the differences between similar products can be easily determined
Click to expand...

From those pricing it looks like Gold uses SAT3 bandwidth while Freedom uses SEACOM or EASSY or WACS.

Would be easy to tell from a trace route and pings to EU.
 
Chevron said:
From those pricing it looks like Gold uses SAT3 bandwidth while Freedom uses SEACOM or EASSY or WACS.
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Yup, well it would help if these such particulars could be clearly defined so that we _know what we're actually paying for_? There's a difference between a mere "extra layer of redundancy", and using a different international sea cable as the default continuous route. Even so, such a difference would not seem to account for this extreme difference in price ratio, well enough for my liking - these days both SAT3 and SEACOM seem to be offering good service levels.

If OpenWeb can be a bit more transparent about the distinction between these two similarly specced products with very unsimilar pricing on their website to begin with, then these thread posts would not be necessary.

I use unshaped bandwidth when I need to stream without buffering, or game without a hitch of lag (as I'm sure most of you do). So if Freedom unshaped is treated(read:contended) as a shaped product, then I'd rather avoid the grey hairs of being fooled to believe I'm using a product that I'm actually not. I've been looking around for a potential new provider for my unshaped bandwidth needs, but for the meanwhile until I can better understand where my money is going and what level of service I can expect to receive for it, I'll continue getting my unshaped bandwidth from where I am now, which while a bit more costly than OpenWeb's Freedom unshaped, is at least dependable to give me line-level service speeds on demand, something OpenWeb can't seem to guarantee for some of their allegedly unshaped products right now...
 
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The network is very busy today due to Nelson Mandela's funeral.

A large number of folks are streaming the live events across the country.

Added to that, school holidays have started, so the boys and girls are enjoying their torrent downloads.

We forecast things to start settling down towards the weekend.

As a result increased peak time shaping may be felt. However, we do not predict this to affect after hours much.

JAM007 said:
downloads are dead. wonder whats happening. Mr Beep whats the issue ?
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I invite you to PM me so that I can offer you a trial account of the Freedom Capped product.

It directly competes with similar offerings in the market.

Gold Capped is a Premium product mainly for business use. We have alot of corporate clients using the product due to us using all the international fibre providers for extra redundancy. Also, it sports a lower contention ratio which is critical during a network outage event.

We will strive to make the differences between our products clearer on our new website launching soon.

fragtion said:
Yup, well it would help if these such particulars could be clearly defined so that we _know what we're actually paying for_? There's a difference between a mere "extra layer of redundancy", and using a different international sea cable as the default continuous route. Even so, such a difference would not seem to account for this extreme difference in price ratio, well enough for my liking - these days both SAT3 and SEACOM seem to be offering good service levels.

If OpenWeb can be a bit more transparent about the distinction between these two similarly specced products with very unsimilar pricing on their website to begin with, then these thread posts would not be necessary.

I use unshaped bandwidth when I need to stream without buffering, or game without a hitch of lag (as I'm sure most of you do). So if Freedom unshaped is treated(read:contended) as a shaped product, then I'd rather avoid the grey hairs of being fooled to believe I'm using a product that I'm actually not. I've been looking around for a potential new provider for my unshaped bandwidth needs, but for the meanwhile until I can better understand where my money is going and what level of service I can expect to receive for it, I'll continue getting my unshaped bandwidth from where I am now, which while a bit more costly than OpenWeb's Freedom unshaped, is at least dependable to give me line-level service speeds on demand, something OpenWeb can't seem to guarantee for some of their allegedly unshaped products right now...
Click to expand...
 
:mad: smells like spin to me.

why do speedtests remain positive if they arent prioritized?

where is the extra layer of reliability for gold accounts????

MrBEEP said:
The network is very busy today due to Nelson Mandela's funeral.

A large number of folks are streaming the live events across the country.

Added to that, school holidays have started, so the boys and girls are enjoying their torrent downloads.

We forecast things to start settling down towards the weekend.

As a result increased peak time shaping may be felt. However, we do not predict this to affect after hours much.
Click to expand...
 
StoneCold said:
I beg to differ. I've had my Billion 7300G for 6 years, still running strong, bought another Billion router earlier in the year as I wanted to upgrade my wireless speed over the 7300G, it's also running superb. Just a pity that I had to quote such a "plat vloerse" word that you used to get my point across. Just because you think it's inferior doesn't mean that everyone finds it inferior.

But I suppose everyone is entitled to their own personal favourite router brand :)
Click to expand...

Happy for you .... and for the record, I started the comment by stating that it was MY OPINION.
 
MrBEEP said:
The network is very busy today due to Nelson Mandela's funeral.

A large number of folks are streaming the live events across the country.

Added to that, school holidays have started, so the boys and girls are enjoying their torrent downloads.

We forecast things to start settling down towards the weekend.

As a result increased peak time shaping may be felt. However, we do not predict this to affect after hours much.
Click to expand...

Eish :(
 
MrBEEP said:
The network is very busy today due to Nelson Mandela's funeral.

A large number of folks are streaming the live events across the country.

Added to that, school holidays have started, so the boys and girls are enjoying their torrent downloads.

We forecast things to start settling down towards the weekend.

As a result increased peak time shaping may be felt. However, we do not predict this to affect after hours much.
Click to expand...

:(
 
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