OpenWeb ADSL Feedback Thread

Skynews · Nov 16, 2012

Is this normal on a 6M line ? all sites so sluggish ....

MrBEEP · Nov 16, 2012

Hi Skynews,

On speedtest, it can be yes.

It is one of the most unreliable ways of testing speed.

Try this:

Switch off your router for no less than 20 minutes. Then back on. Then perform a speedtest here:

http://speedtest.mybroadband.co.za

Do you see an improvement? If you do, it is a Telkom fault.

If not, please email [email protected] so that we can dig deeper

Skynews said:
Is this normal on a 6M line ? all sites so sluggish ....

Skynews · Nov 16, 2012

London above and local below ?

But ill go reset that modem now ?

MrBEEP · Nov 16, 2012

Please fire up a download from London, or the States and post that with your results. I'm afraid I have no faith in Speedtest

Skynews said:
London above and local below ?

But ill go reset that modem now ?

prejoh · Nov 16, 2012

I am having such inconsistent results with my Openweb Gold 4 mb uncapped account. It is amazing on weekends and weekday nights but has such inconsistent performance during the day for the last two months.

My wife does online adwords from home (not bandwidth intensive at all) and some days, like today, it feels as if dial up would be quicker. I never had this kind of problem with MWeb and the problem also goes away when I use the access prepaid GB.

Could you assist?

Guilty101 · Nov 16, 2012

Hey guys,

Anyone else getting great speeds with certain sites e.g. YouTube but struggling to simply load others (strangely Google and Imgur are some of the ones I noted in my case).

Never had this problem before, not quite sure what to do here...

DrJohnZoidberg · Nov 16, 2012

MrBEEP said:
Hey Friends,

There will be NO shaping on OpenWeb this weekend!

We will be dropping all shaping at 17:30 today, until 07:00am on Monday morning. Queue those downloads, because you are in for a FUN weekend!

MrBEEP · Nov 16, 2012

Hi prejoh,

I would like to investigate this matter.

Can you please drop me a mail: [email protected] with your ADSL username

prejoh said:
I am having such inconsistent results with my Openweb Gold 4 mb uncapped account. It is amazing on weekends and weekday nights but has such inconsistent performance during the day for the last two months.

My wife does online adwords from home (not bandwidth intensive at all) and some days, like today, it feels as if dial up would be quicker. I never had this kind of problem with MWeb and the problem also goes away when I use the access prepaid GB.

Could you assist?

MrBEEP · Nov 16, 2012

Hi Guilty101

Please try setting the following DNS in your router:

Primary DNS: 168.210.2.2
Secondary DNS: 8.8.4.4

Please provide feedback

Guilty101 said:
Hey guys,

Anyone else getting great speeds with certain sites e.g. YouTube but struggling to simply load others (strangely Google and Imgur are some of the ones I noted in my case).

Never had this problem before, not quite sure what to do here...

Skynews · Nov 16, 2012

Yeah it has gone a little bad even here on Openweb , ........However I switched to Afrihost and guess what .....I think my grandmother on a bicycle with a memory stick would have been faster .

Have not tried Telkom ...but anyway its almost 17:30 ...lets see how it shapes up

MrBEEP · Nov 16, 2012

Hi Skynews,

This is not an account fault.

I am currently connected to your account downloading at 614KB/s from a server in USA.

I also did a quick test on our lines in Cape Town, Durban and Johannesburg with similar results.

Skynews said:
Yeah it has gone a little bad even here on Openweb , ........However I switched to Afrihost and guess what .....I think my grandmother on a bicycle with a memory stick would have been faster .

Have not tried Telkom ...but anyway its almost 17:30 ...lets see how it shapes up

Skynews · Nov 16, 2012

Dont worry about it right now as I see Saix have some issues as well ....But Afrihost still way down and in the dumps, so I would hate to be in a Afrihost call centre right now :wtf:

Guilty101 · Nov 16, 2012

MrBEEP said:
Hi Guilty101

Please try setting the following DNS in your router:

Primary DNS: 168.210.2.2
Secondary DNS: 8.8.4.4

Please provide feedback

That seems to have done the trick, thanks.

Fox1 · Nov 16, 2012

MrBEEP said:
Hi Guilty101

Please try setting the following DNS in your router:

Primary DNS: 168.210.2.2
Secondary DNS: 8.8.4.4

Please provide feedback

Hey MrBeep

Those settings also seems to have sorted out my problems

I was getting fast YouTube but slow downloads and now all is fine

Rivin · Nov 17, 2012

Hi MrBeep,

I've signed up for the Gamer's delight special, and while thrilled with the value it offers, I'm curious if I could get better latencies to EU. Dota 2 Specifically. I'm new to Openweb, so not sure what my options are, but how do I get from

This (taken 5 minutes ago from my account):

Code:

Tracing route to gw.lux.valve.net [146.66.152.1]
over a maximum of 30 hops:

  1     6 ms     7 ms     7 ms  196-210-154-1.dynamic.isadsl.co.za [196.210.154.1] 
  2     8 ms     8 ms     8 ms  cdsl1-rba-vl2253.ip.isnet.net [196.38.73.181] 
  3     7 ms     7 ms     8 ms  cdsl1-rba-vl150.ip.isnet.net [196.38.73.17] 
  4     9 ms    11 ms    11 ms  core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163] 
  5   211 ms   211 ms   207 ms  168.209.201.85 
  6   202 ms   202 ms   201 ms  195.50.124.33 
  7   197 ms   199 ms   199 ms  vl-3602-ve-226.csw2.London1.Level3.net [4.69.166.149] 
  8   209 ms   208 ms   208 ms  ae-59-224.ebr2.London1.Level3.net [4.69.153.141] 
  9     *      202 ms   202 ms  ae-47-47.ebr2.Amsterdam1.Level3.net [4.69.143.77] 
 10   222 ms   222 ms   221 ms  ae-7-7.car1.Luxembourg1.Level3.net [4.69.148.225] 
 11   216 ms   215 ms   216 ms  212.73.249.18 
 12   211 ms   210 ms   211 ms  gw.lux.valve.net [146.66.152.1] 

Trace complete.

To this (Taken earlier in the week by ld13 here)

Code:

Tracing route to gw.lux.valve.net [146.66.152.1]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  login.router [10.0.0.2]
  2    11 ms    10 ms    10 ms  196 [196.209.19.1]
  3    12 ms    12 ms    12 ms  cdsl1 [196.38.72.113]
  4    11 ms    11 ms    31 ms  196.35.115.128
  5    12 ms    11 ms    11 ms  core2b [168.209.2.3]
  6   168 ms   166 ms   165 ms  168.209.246.3
  7   163 ms   163 ms     *     195.50.124.33
  8   247 ms   163 ms   173 ms  vl [4.69.166.153]
  9   163 ms   168 ms   185 ms  ae [4.69.153.141]
 10   170 ms   171 ms   170 ms  ae [4.69.143.69]
 11   179 ms   235 ms   178 ms  ae [4.69.148.225]
 12   176 ms   196 ms   176 ms  212.73.249.18
 13   181 ms   178 ms   180 ms  gw.lux.valve.net [146.66.152.1]

Trace complete.

That trace was done from an ushaped prepaid account, but I've seen others with the Gamers delight posting speed tests to UK/EU with sub-180ms pings and also understood this special to have unshaped & prioritised gaming bandwidth?

TLDR; I am getting 220-240ms in game on EU servers, and would really love to be sub 200 if it is a possibility? Halp!

MrBEEP · Nov 17, 2012

Hi Rivin,

Unfortunately, your latencies are determined by quite a few factors. One major factor is your exchange location in relation to our IPC.

Unfortunately, there is not much we can do to improve it, as your latency is considered very good

Rivin said:

Hi MrBeep,

I've signed up for the Gamer's delight special, and while thrilled with the value it offers, I'm curious if I could get better latencies to EU. Dota 2 Specifically. I'm new to Openweb, so not sure what my options are, but how do I get from

This (taken 5 minutes ago from my account):

Code:

Tracing route to gw.lux.valve.net [146.66.152.1]
over a maximum of 30 hops:

  1     6 ms     7 ms     7 ms  196-210-154-1.dynamic.isadsl.co.za [196.210.154.1] 
  2     8 ms     8 ms     8 ms  cdsl1-rba-vl2253.ip.isnet.net [196.38.73.181] 
  3     7 ms     7 ms     8 ms  cdsl1-rba-vl150.ip.isnet.net [196.38.73.17] 
  4     9 ms    11 ms    11 ms  core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163] 
  5   211 ms   211 ms   207 ms  168.209.201.85 
  6   202 ms   202 ms   201 ms  195.50.124.33 
  7   197 ms   199 ms   199 ms  vl-3602-ve-226.csw2.London1.Level3.net [4.69.166.149] 
  8   209 ms   208 ms   208 ms  ae-59-224.ebr2.London1.Level3.net [4.69.153.141] 
  9     *      202 ms   202 ms  ae-47-47.ebr2.Amsterdam1.Level3.net [4.69.143.77] 
 10   222 ms   222 ms   221 ms  ae-7-7.car1.Luxembourg1.Level3.net [4.69.148.225] 
 11   216 ms   215 ms   216 ms  212.73.249.18 
 12   211 ms   210 ms   211 ms  gw.lux.valve.net [146.66.152.1] 

Trace complete.

To this (Taken earlier in the week by ld13 here)

Code:

Tracing route to gw.lux.valve.net [146.66.152.1]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  login.router [10.0.0.2]
  2    11 ms    10 ms    10 ms  196 [196.209.19.1]
  3    12 ms    12 ms    12 ms  cdsl1 [196.38.72.113]
  4    11 ms    11 ms    31 ms  196.35.115.128
  5    12 ms    11 ms    11 ms  core2b [168.209.2.3]
  6   168 ms   166 ms   165 ms  168.209.246.3
  7   163 ms   163 ms     *     195.50.124.33
  8   247 ms   163 ms   173 ms  vl [4.69.166.153]
  9   163 ms   168 ms   185 ms  ae [4.69.153.141]
 10   170 ms   171 ms   170 ms  ae [4.69.143.69]
 11   179 ms   235 ms   178 ms  ae [4.69.148.225]
 12   176 ms   196 ms   176 ms  212.73.249.18
 13   181 ms   178 ms   180 ms  gw.lux.valve.net [146.66.152.1]

Trace complete.

That trace was done from an ushaped prepaid account, but I've seen others with the Gamers delight posting speed tests to UK/EU with sub-180ms pings and also understood this special to have unshaped & prioritised gaming bandwidth?

TLDR; I am getting 220-240ms in game on EU servers, and would really love to be sub 200 if it is a possibility? Halp!

Rivin · Nov 17, 2012

Thanks for the reply!

I might be off the mark here, but is this line not the IPC?

Code:

 4     9 ms    11 ms    11 ms  core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]

the jump from there to

Code:

5   211 ms   211 ms   207 ms  168.209.201.85

Which I imagine is EU somewhere, is really high.

I guess I just wanted to check the difference between me and the other trace is not something solvable somehow, on my end or yours, or a backbone switch or something?

Thanks for the info!

MrBEEP · Nov 17, 2012

Hi Rivin,

I'm afraid there is not much one can do about the international hop either.

Have you ever experienced sub 180ms?

Rivin said:
Thanks for the reply!

I might be off the mark here, but is this line not the IPC?

Code:

4 9 ms 11 ms 11 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]

the jump from there to

Code:

5 211 ms 211 ms 207 ms 168.209.201.85

Which I imagine is EU somewhere, is really high.

I guess I just wanted to check the difference between me and the other trace is not something solvable somehow, on my end or yours, or a backbone switch or something?

Thanks for the info!

Mikrouwel · Nov 17, 2012

I moved from Afrihost to OW and so far everything is really going great

brucem · Nov 17, 2012

I opened a Std Uncapped with OW today, and have not even been able to browse the Web, is this because it's weekend?

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