OpenWeb ADSL Feedback Thread

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Hi Dawie,

You are not sharing a single account.

You are on an IPC pipe contended with other users, depending on the service level of account you purchased.

If you are experiencing slow speeds, kindly email [email protected] so that we can investigate the matter.

DawieS said:
Hi MrBEEP

Thanks for the reply.
Yes, I know that I was seeing numbers from piped usage from myself and my account partner from Pietersburg. The connection time of 24 hours per day correlated exactly for the period that my line was out of commission, and returned back to 48 hours per day after my line was restored.

Unfortunately my account partner is a heavy down-loader. This resulted in me being heavily throttled to < 50% line speed, by your upstream provider (IS) after my line was restored.

I was provided with a Telkom guest account and password, and have done speed tests to servers in Johannesburg, Cape town and Durban. All tests ran at full line speed. This indicated that there is nothing wrong with my line. As soon as I switched back to my Openweb account, the same tests were crawling again.

For accounting purposes, I have nothing against piping usage from more that one user into a single account. In fact, the less money that ends up in greedy Telkom paws, the better.

I also do not mind being throttled to death IF I HAD A HAND IN CAUSING IT. The very least I expect in terms of service levels from an ISP, is some form of consistent predictability.

I have thus made my name Tottie by assuming that there must be something wrong with my line. After careful consideration, I have decided to give you notice to terminate my account subscription at the end of December 2012.
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Hey guys,

Struggling with loading pages, having to refresh constantly.

Changed DNS as advised earlier in forums:
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4

However this made no change.
Any advise?
 
snail112 said:
When last did you switch off your modem?

Did you try a port reset?
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Well I was kinda hoping to avoid that as I'm in the middle of a business transaction and switching off the modem will put a spanner in the works. Switched off modem and did a reset yesterday. However I suppose it can't be avoided and in the long run it's better if I switch off now rather than struggle to no avail.
 
Well switching off the modem officially did nothing.
Is anyone experiencing the same problem? (Struggling with loading pages, having to refresh constantly.)
Has anyone experienced this problem before and resolved it, if so how?
This is really starting to interfere with my work.
 
snail112 said:
As soon as the business transaction is concluded, switch off for 20-30 min, if it continues, phone telscum to reset the port. If it still not fixed contact [email protected].
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Sorry snail only saw this after posting my last post .
Will do as advised.... Although we all know that this means a 20min wait on the phone as I try to get a hold of Telkom.
Oh well guess I'm not getting any work done anytime soon...
 
snail112 said:
best to call after 5pm, found that it goes quicker after normal office hours.
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Surprisingly quick response (for Telkom). They tested my line finding no faults, still just in case they reset my ports, however this didn't help either. This leads my to conclude they problem most likely does lie with openweb :(

Sent a email to support, let's hope this gets sorted out soon.
 
Hi Guilty101,

I can confirm that there are no general issues.

Support is however investigating and will get back to you soon

Guilty101 said:
Surprisingly quick response (for Telkom). They tested my line finding no faults, still just in case they reset my ports, however this didn't help either. This leads my to conclude they problem most likely does lie with openweb :(

Sent a email to support, let's hope this gets sorted out soon.
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Hi Mr Beep,

Did you get my email that i sent last night?

It was regarding the uncapped unshapped gold account.

Would sincerely appreciate your assistance with the matter.

I emailed to [email protected]
 
Hey Chuckster,

I replied to all mails. Did you receive a reply. If not, it seems like the email gremlins are causing issues. Drop me a PM

Chuckster said:
Hi Mr Beep,

Did you get my email that i sent last night?

It was regarding the uncapped unshapped gold account.

Would sincerely appreciate your assistance with the matter.

I emailed to [email protected]
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fun fact, current usage being reported by IS :

Monthly total : 178099.07 MB
daily average : 9373.64 MB
and today we pushed our 10mb : 55813.54 MB for 19/11/2012 and still going at 8.5Mbps constant

Keep up the good work!
 
Guilty101 said:
Surprisingly quick response (for Telkom). They tested my line finding no faults, still just in case they reset my ports, however this didn't help either. This leads my to conclude they problem most likely does lie with openweb :(
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Not really hey. Its pretty much inconclusive. To have a shot at (credibly) blaming the ISP you need to test it with another ISP & then compare them. Though even that sometimes isn't reliable as the IPC route isn't the same.

Even if its inconclusive you can still have them investigate though...
 
HavocXphere said:
Not really hey. Its pretty much inconclusive. To have a shot at (credibly) blaming the ISP you need to test it with another ISP & then compare them. Though even that sometimes isn't reliable as the IPC route isn't the same.

Even if its inconclusive you can still have them investigate though...
Click to expand...

Telkom has blamed my ISP 9/10 times and 9/9 times they were at fault. If you have issues get a quick prepaid account somewhere else(if you are on the IS backbone ie Openweb get a mweb/webafrica account) and do the same tests
 
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