Openweb uncapped ADSL feedback

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Well thanks for the feedback ImANinja - must admit their after hours service rocks :P well supply feedback tomoz
 
Anyone else on DSL-H getting some high local latency? Have tried changing to my backup prepaid account and latency is normal on that account.

Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 11 ms 12 ms 11 ms wblv-ip-esr-4.ipnet.wa.co.za [41.185.84.1]
2 48 ms 12 ms 12 ms wnls-ipc1-vl-105.wa.co.za [196.220.59.250]
3 13 ms 12 ms 12 ms wnls-cr2-vl-801.wa.co.za [41.185.0.66]
4 15 ms 12 ms 12 ms wnls-cr1-vl-10.wa.co.za [41.185.0.42]
5 393 ms 396 ms 429 ms wbs-ip-hsll-1-vl101.telkom-ipnet.co.za [196.220.
59.226]
6 391 ms 388 ms 410 ms 196.43.11.218
7 421 ms 366 ms 344 ms 196.43.25.206
8 373 ms 419 ms 388 ms mtn-gw.telkom-ipnet.co.za [196.25.165.198]
9 375 ms 389 ms 386 ms tb-cr-1.za--tb-pr-1.za-a.mtnns.net [196.44.18.14
0]
10 404 ms 386 ms 386 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

11 414 ms 421 ms 410 ms rb-cr-1.za--ct-cr-1.za.mtnns.net [196.44.31.128]

12 438 ms 446 ms 471 ms 196.44.31.97
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 425 ms 465 ms * 41.72.136.53
17 413 ms 409 ms 403 ms 41.203.21.137

Trace complete.
Click to expand...

Tracing route to war3.co.za [196.38.180.96]
over a maximum of 30 hops:

1 11 ms 11 ms 11 ms wblv-ip-esr-4.ipnet.wa.co.za [41.185.84.1]
2 23 ms 12 ms 13 ms wnls-ipc1-vl-108.wa.co.za [196.220.59.238]
3 17 ms 15 ms 12 ms wnls-cr2-vl-801.wa.co.za [41.185.0.66]
4 12 ms 25 ms 12 ms wnls-cr1-vl-10.wa.co.za [41.185.0.42]
5 451 ms 409 ms 405 ms wbs-ip-hsll-1-vl101.telkom-ipnet.co.za [196.220.
59.226]
6 384 ms 368 ms 396 ms 196.43.11.218
7 435 ms 371 ms 380 ms 196.43.25.206
8 469 ms 395 ms 388 ms 196.25.247.26
9 411 ms 391 ms 404 ms core2a-ctn-gi0-2.ip.isnet.net [168.209.6.6]
10 439 ms 394 ms 412 ms 168.209.100.213
11 401 ms 413 ms 448 ms 168.209.100.210
12 443 ms 451 ms 448 ms 168.209.217.22
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
Click to expand...

Edit: Now it died :S
 
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I am also seeing high local latency. The Telkom IPNet transit link between Webafrica and IS appears to be congested:

Code: 
                                                  Packets               Pings
 Host                                           Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. tprn-ip-esr-2.ipnet.wa.co.za                 0.0%   116    7.3   7.6   7.1   9.8   0.5
 2. 196.220.59.222                               0.0%   116   31.1  32.1  31.0  34.2   0.8
 3. wnls-cr1-vl-801.wa.co.za                     0.0%   116   29.9  34.9  29.2 417.7  37.3
 [B]4. wbs-ip-hsll-1-vl101.telkom-ipnet.co.za       1.7%   116  429.6 414.2 356.4 453.5  19.2[/B]
 5. 196.43.11.234                                0.9%   116  441.4 428.2 348.9 474.3  21.0
 6. 196.43.25.206                                0.0%   116  428.2 427.1 350.6 500.0  21.8
 7. 196.25.247.26                                0.9%   115  415.9 415.8 372.8 442.9  16.9
 8. core1a-ctn-gi0-1.ip.isnet.net                0.0%   115  433.7 430.7 366.4 462.8  19.9
 9. 168.209.100.13                               0.9%   115  472.4 454.7 392.1 494.3  20.3
10. core1a-bry-te0-0-0-1.ip.isnet.net            1.7%   115  445.2 442.7 382.0 483.7  19.2
11. csw3-bry-vl2.ip.isnet.net                    0.0%   115  482.0 453.8 391.6 635.9  28.5
12. sw-osfw-shared-2-bry-gi1-0-24.ip.isnet.net   0.0%   115  498.8 453.6 389.3 513.4  22.7
13. 196.37.113.28                                0.0%   115  481.6 450.0 380.1 488.6  21.6

Edit: I get a similar result if I test with a Webafrica unshaped account. Peering between Webafrica and IS is definitly congested.
 
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Has anyone had a major drop in speeds regarding torrenting/news servers.

This last week my speeds have dropped to an absolute crawl. Less than 1kb/s when there are over 3000 seeds for example. After hours it gets to 10-12kbps max (running a 1meg line).

Any ideas?

P.S. I upgraded to a better router recently would this have caused this (Forwarded ports for torrents, made no diff)?
 
Rade said:
Has anyone had a major drop in speeds regarding torrenting/news servers.

This last week my speeds have dropped to an absolute crawl. Less than 1kb/s when there are over 3000 seeds for example. After hours it gets to 10-12kbps max (running a 1meg line).

Any ideas?

P.S. I upgraded to a better router recently would this have caused this (Forwarded ports for torrents, made no diff)?
Click to expand...

On 4mb Gold IS backbone. Last night my torrents ran at 1.5kbps, even after restarting my router and computer. After 11pm they went up to about 50kbps. HTTP download of the new Ubuntu ran at 50kbps last night and today. Tried out a mweb 4mb test account and ubuntu downloaded in 20mins at 3pm today.
 
Mweb torrents also almost dead, 0kB/s during the day, max 20kB/s up till 12 then gradually ramps up overnight and crashes again in the morning....
 
Im assuming then that this is an IS issue? Anyone on a different backbone having problems?
 
Are you guys still experiencing a problem?

sydCPT said:
On 4mb Gold IS backbone. Last night my torrents ran at 1.5kbps, even after restarting my router and computer. After 11pm they went up to about 50kbps. HTTP download of the new Ubuntu ran at 50kbps last night and today. Tried out a mweb 4mb test account and ubuntu downloaded in 20mins at 3pm today.
Click to expand...
 
Thanks Rade was just about to ask if OpenWeb and Mweb had any connection(noob question I know but I'm tired)... If it is an IS issue could someone let us know?? Then we can moan at the correct pple:)
 
MrBEEP said:
Are you guys still experiencing a problem?
Click to expand...

Hi MrBEEP

Im still experiencing terrible torrenting speeds. Currently getting 0.4kb/s, over 2000 seeds.

My news server speeds have improved though (+-60kb/s).
 
I'm still having a pretty rough time. Using a single TCP connection, no matter what port/host - I get between 0 and 15k. On average somewhere about 4k/s. Over time the connections will drop - making something which is annoying, far worse. Obviously the solution is just to spam a whole load of threads.

However, that only really helps for 'recreational' activities. Trying to actually get any work done using this gold account is simply madness. Checking out repos at 4k/s is not very exciting; At least checking it out remotely and making a tarball works :/

Another fun thing is that whatever filtering/shaping software is being used upstream is not releasing/timing out sockets correctly, after 2-3 days I am required to drop the connection for a while, otherwise only about 1/40th of attempts to connect to a host will reach it (TCP/UDP, ICMP seems fine) - this is not an issue on my side.
 
coralsea said:
I'm still having a pretty rough time. Using a single TCP connection, no matter what port/host - I get between 0 and 15k. On average somewhere about 4k/s. Over time the connections will drop - making something which is annoying, far worse. Obviously the solution is just to spam a whole load of threads.

However, that only really helps for 'recreational' activities. Trying to actually get any work done using this gold account is simply madness. Checking out repos at 4k/s is not very exciting; At least checking it out remotely and making a tarball works :/

Another fun thing is that whatever filtering/shaping software is being used upstream is not releasing/timing out sockets correctly, after 2-3 days I am required to drop the connection for a while, otherwise only about 1/40th of attempts to connect to a host will reach it (TCP/UDP, ICMP seems fine) - this is not an issue on my side.
Click to expand...

Hi coralsea, I used to have very similiar issues and at the end of the day it turned out to be my crappy chinese ADSL router causing the issues. Have you swapped out your router and tried another one in case this might be the problem.

My torrents have started to come alive again got almost a 800mb downloaded last night. I used to be able to pull up to 1.5/2gb+ overnight so still not what it used to be. Web downloads and news servers running at 100%.
 
Would like to report that my line is running stably at full speed - OpenWebs support guys rock ^_^
Well 340kb's - 380kb's which I think is decent on a 4mb line.
 
Hey guys,

I have logged a fault with the upstream provider, and they have identified an issue. I do apologise. They are working on it and we are hoping for a full resolution before the weekend.

coralsea said:
I'm still having a pretty rough time. Using a single TCP connection, no matter what port/host - I get between 0 and 15k. On average somewhere about 4k/s. Over time the connections will drop - making something which is annoying, far worse. Obviously the solution is just to spam a whole load of threads.

However, that only really helps for 'recreational' activities. Trying to actually get any work done using this gold account is simply madness. Checking out repos at 4k/s is not very exciting; At least checking it out remotely and making a tarball works :/

Another fun thing is that whatever filtering/shaping software is being used upstream is not releasing/timing out sockets correctly, after 2-3 days I am required to drop the connection for a while, otherwise only about 1/40th of attempts to connect to a host will reach it (TCP/UDP, ICMP seems fine) - this is not an issue on my side.
Click to expand...
 
Hi DrewChan,

That is excellent news! Enjoy!

DrewChan said:
Would like to report that my line is running stably at full speed - OpenWebs support guys rock ^_^
Well 340kb's - 380kb's which I think is decent on a 4mb line.
Click to expand...
 
MrBEEP said:
Hey guys,

I have logged a fault with the upstream provider, and they have identified an issue. I do apologise. They are working on it and we are hoping for a full resolution before the weekend.
Click to expand...

MrBEEP, you just demonstrate what good ISP support is. You have claimed a very loyal customer in me due to your excellent support. Keep it up.
 
Rade said:
Hi coralsea, I used to have very similiar issues and at the end of the day it turned out to be my crappy chinese ADSL router causing the issues.
Click to expand...
It's not on my side, swapping to a SAIX account gives me max speeds for pretty much everything. I don't have any other IS accounts at the moment, as switching to uncapped was meant to resolve that. My modem('dumb' modem, not half-bridge) is reporting everything in norms, and my routing happens is handled by a rather beefy FreeBSD box next to me, and it's sure as hell not that.

A nice example - syncing mailboxes (IMAP, TLS), something that ordinarily is not shaped, most of the time it'll just max out at ~100. However for the last few days, since this cropped up :
Edbel.png

Beyond abysmal.

That said, if it's an issue that has been confirmed upstream, then I guess it's just a matter of waiting it out. Hopefully I can survive on what's left of this old 2gb saix account :)
 
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Ok, a bit of a WTF...
Get home to find that the account has not been connecting since this morning?

Sent an email although now have to wait for feedback. Do not have any other ADSL account either >.<
This is getting a bit ridiculous now. Sent MrBEEP a message earlier this week, got no response.

Logged a call earlier this week as well about the current account being super slow.
Now today this? Hope we get some feedback now otherwise chances are we will be jumping ship as the parents need internet and do not like the issues we have been having recently.

EDIT: Alright, there we go. Got a response from the email which was sent and internet is working again. There is actually service this time and its fast, not sure what happened with MrBEEP or when we called in to the helpdesk?
 
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Latest update: There should already be a bit of an improvement, with things hopefully easing out this afternoon and evening.

If your problem persists past tonight, please email [email protected] and we will begin a personal investigation on your setup.

coralsea said:
It's not on my side, swapping to a SAIX account gives me max speeds for pretty much everything. I don't have any other IS accounts at the moment, as switching to uncapped was meant to resolve that. My modem('dumb' modem, not half-bridge) is reporting everything in norms, and my routing happens is handled by a rather beefy FreeBSD box next to me, and it's sure as hell not that.

A nice example - syncing mailboxes (IMAP, TLS), something that ordinarily is not shaped, most of the time it'll just max out at ~100. However for the last few days, since this cropped up :
Edbel.png

Beyond abysmal.

That said, if it's an issue that has been confirmed upstream, then I guess it's just a matter of waiting it out. Hopefully I can survive on what's left of this old 2gb saix account :)
Click to expand...
 
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