operation RROD

from the 28th of May, not my prob if she can't count lolz, more like 2 months but 3 sounds much worse hehehe
 
Hi *****



Yvette has given a very accurate account of what has happened . We do expect release of the consoles literally within days, the only thing holding up the stock is the issuing of the permit to import the console which had to be applied for in the name of the service centre Powercare following the unfortunate liquidation of our distributor .



We had an indication that that we could expect the permit to be issued early this week but we are the mercy of the customs agents here .



I have copied Powercare on this e mail and we will ensure you get priority despatch on your replacement .


Once again our sincere apologies for the delay in getting you your replacement .



Regards





John Press

Product Marketing Manager -Entertainment and Devices

Microsoft South Africa

C 3012 William Nicol Dr, Bryanston, Johannesburg 2191, South Africa
( Direct Line +27 (0) 11 361 7753 (Mobile +27 (0) 84 777 8313
7 Direct Fax +27 (0) 11 361 7754 + E-Mail: [email protected]





John
 
Tell john I'm a SARS Approved Customs clearing agent if he need its done proto.. give me a call
 
could have made use of that info when I had a parcel sitting with customs for 2 months .... and getting charged for the 'privilege' :o
 
PixelPusha, Incredible Connection are selling the PS3 + Killzone 2 special for R5000. ;)
 
PixelPusha said:
sigh today has come and gone...
Click to expand...

Wow, dude. I've been away and I was hoping that this would have been resolved by now. What a pathetic situation. Microsoft should just give you a new console by now. Nowhere else in the world would this total disregard for customer service be tolerated. John Press blatantly LIED to IT Web when they did the article. He's so smug in the knowledge that he is able to pass the buck without having to take any accountability himself.

FIRE JOHN PRESS, I say, and give Pixel his new XBOX today!!!

Juice
 
Juice said:
Wow, dude. I've been away and I was hoping that this would have been resolved by now. What a pathetic situation. Microsoft should just give you a new console by now. Nowhere else in the world would this total disregard for customer service be tolerated. John Press blatantly LIED to IT Web when they did the article. He's so smug in the knowledge that he is able to pass the buck without having to take any accountability himself.

FIRE JOHN PRESS, I say, and give Pixel his new XBOX today!!!

Juice
Click to expand...

:rolleyes: how are you people not seeing the fact that Powercare's shipment is stuck in customs ........ but it's evil Microsoft all the way :rolleyes:
 
Kage said:
meph - you should know you cant argue with children...:p
Click to expand...

I beg your pardon? Pfft. Try an informed opinion next time.

Microsoft is responsible for the XBOX. It's their product. They picked a sub-par partner for their distribution, probably hoping to avoid any accountability for the failures in the distribution and repair process. Check Hello Peter and look at how many of the complaints on there deal with MI Digital. This is nothing new. Just because MID is now in liquidation they suddenly have a convenient excuse for doing nothing? I don't think so. Microsoft allowed this situation to continue unaddressed. And worse, it seems that they lied about stock problems being a thing of the past. The fact that the stock is stuck in customs does not earn them a reprieve from their responsibility and accountability.

Juice
 
[ Johannesburg, 15 July 2009 ] - Comztek has taken over distribution of Xboxes and its first priority is to restore supply to retailers. After that, it aims to expand the net to include independent outlets, it says.

Earlier this month, former Xbox distributor MiDigital was placed under liquidation, leaving retailers in the lurch as supply of the popular gaming console came to a halt. The liquidation of MiDigital seems to be a result of parent company Music for Pleasure not receiving the funding it required from investors.

Heinz Stephan, technology director at Comztek, says consoles will land in SA two weeks from now and stock will be on retailers' shelves in the last week of the month.

Pre-ordering, based on retailers' requirements, has already been done. Comztek has also met with all the major retail chains to discuss their needs and put new contracts into place, he says.

The major retail outlets, where there is currently a “hole in the channel”, will run properly at month-end, says Stephan. After that, Comztek aims to get independent outlets, such as the chains that have four or five stores that sell games and PC products, into its supply chain.

Once the company has brought the larger of the independent outlets into its net, it will expand communications with the market in order to grow its client base further, he says.

Warranty repairs will continue to be handled by Powercare and the repair channel will remain in place, says Stephan.

Windfall

Stephan says Comztek will be “watching the [distribution] situation very closely” to ensure supply of the consoles proceeds without any further hitches. A task team has been established so that the company “does not drop the ball”, he adds.

The deal with Microsoft, to take up distributorship of the consoles, was a result of a few months of negotiations. Stephan explains Comztek started talks with the software giant after responding to rumours in the market that MiDigital was having problems.

Signing the deal “is a windfall for us,” he notes. The company will be able to cross-sell the other Microsoft products it distributes into outlets it does not already cover. Stephan would not divulge how much extra revenue Comztek expects as a result of the agreement.

Stephan says the company distributes commercial licences for Microsoft products, but also supplies retailers with software packages, such as the Office suite, and hardware, such as keyboards.

The retail distribution chain has been supplying the sector for more than six years. Comztek will add the Xbox consoles, accessories and games onto this supply chain without the need for short-term investment.

“We were ready to take this over,” Stephan says.

Over the longer-term, some investment will be required as the company expands the distribution base to include independent outlets, such as gaming and PC stores, which have already indicated a demand for Xboxes, he adds.

Reposted from IT Web
 
Juice said:
The deal with Microsoft, to take up distributorship of the consoles, was a result of a few months of negotiations. Stephan explains Comztek started talks with the software giant after responding to rumours in the market that MiDigital was having problems.
Click to expand...

This part was particularly interesting. It seems like John Press must have already known there were issues when he spoke to IT Web before...

Juice
 
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