Orange Store delivery time

[diabolus]

Yep, it seems you need to add 3-4 days to their estimates.

Looks like i'm lucky, i didn't get DHL, i got FedEx , they seem relatively on the ball, they emailed me waybill and all the details to track the package on their website the moment Orange changed their status to "Shipping" .

 

[D3x!]

is no one here worried about warranty issues?

 

[mr_norris]

is no one here worried about warranty issues?

They have a 30 day return and swap thing going. After that (with the HTC I bought), the warranty (24 months) is carried out through the local peeps.

 

[Rouxenator]

I don't keep phones for more than 8 months, so no problem there.

 

[D3x!]

They have a 30 day return and swap thing going. After that (with the HTC I bought), the warranty (24 months) is carried out through the local peeps.

ok great

 

[Hamster]

Sweet! Received my tablet today after an 8 day wait

 

[Shayd]

Sweet! Received my tablet today after an 8 day wait

Was it shipped with DHL? If so how was the experience?

 

[blaaislaai]

Received my Z2 after 3days since I placed the order
DHL shipped, tracking info originated from London so definitely not local stock

 

[Shayd]

Received my Z2 after 3days since I placed the order
DHL shipped, tracking info originated from London so definitely not local stock

I have been doing a lot of work on improving the DHL clearing and customer contact process.

I really would like to know if you got email, SMS and phone call quickly and if you were happy with the service. No delays etc

If you were just happy then that's awesome too

Enjoy the phone!

 

[Hamster]

Was it shipped with DHL? If so how was the experience?

FedEx. They were the fastest part of the whole process

 

[Shayd]

FedEx. They were the fastest part of the whole process

Do you mind if I ask what info they requested from you to clear the shipment?

 

[blaaislaai]

I have been doing a lot of work on improving the DHL clearing and customer contact process.

I really would like to know if you got email, SMS and phone call quickly and if you were happy with the service. No delays etc

If you were happy then that's awesome too

Enjoy the phone!

Hi Shayd

I received no calls or smses of the sort, but extremely happy nevertheless.. delivery was quick!

 

[Hamster]

Do you mind if I ask what info they requested from you to clear the shipment?

Didn't ask me jack. Placed order via site, got delivery six working days later. Maybe I got lucky but I will use them again.

 

[Shayd]

Hi Shayd

I received no calls or smses of the sort, but extremely happy nevertheless.. delivery was quick!

Thanks blaai. My understanding is that they need your ID number to clear it. Have you shipped with DHL before? I know they sometimes keep details on record.

 

[Shayd]

Didn't ask me jack. Placed order via site, got delivery six working days later. Maybe I got lucky but I will use them again.

Strange. SARS needs a shipper of record to clear. I really hope they aren't bypassing this regulation or they are gonna get burned bad.

 

[blaaislaai]

Thanks blaai. My understanding is that they need your ID number to clear it. Have you shipped with DHL before? I know they sometimes keep details on record.

Not that I can remember no, my package was left at my work's reception, they did not request any personal info. I would assume the Orange store sorted all of that

 

[Shayd]

Interesting, well enjoy it none the less. Good to have positive feedback though

 

[bustered]

Wow, Ive given up calling their landline. I'm going to have egg in my face should this store not deliver the goods (CatB15Q).
I thought I was alone.

 

[MielieSpoor]

My order status has been Expected 2 days since Monday. Apparently they ordered the goods from UK on 25th July already, so still awaiting delivery in SA. This is really frustrating.

 

[scheun]

hey Guys

I have read through the forums and there seems to be a divide between people, some pro-orange others anti-orange. (Not to mention complaint sites like hellopeter.com thrashing orange service). I am thinking of buying something through them, is it a good idea?

also, as I am a student in a hostel I dont have a fixed address for them to deliver it to. Can you have them deliver the parcel to another courier company branch (i.e DHL Capte town- Postnet Pretoria) and receive it at the postnet?

Thanks a lot