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Afrihost' services & products are excellent, they always go the extra mile for their clients, always friendly and also helps their clients after hours. They rock!We are doing a survey on how happy subscribers are with their ISP, and it will be great if you can rate Afrihost based on value-for-money, network quality, support, and general service satisfaction.
Also please tell us what Afrihost does well, and where they can improve, by positing in this thread.
select always connected, then you should be fine at all timeHi guys
I've just entered my Afrihost Fibre PPPoE settings into my router for the first time.
Should I do anything else to activate my line except for just entering the username and password I got from the ClientZone?
Don't despair, I had the same issue with Sonic Telecoms who I've been with for over 4yrs now on WISP, until I transferred to fibre on 16 July 2019. For 3yrs and 6mths it was absolute heaven and suddenly the last 6mths or so I had the same experience as you. I personally think they occasionally get too big to handle all the incidents, hence the decline at times.As an afrihost customer for over 5 years, I love the company and the product innovations. What concerns me is that I have also experienced the steady decline from the best customer service experience that I have experienced to extremely delayed and difficult support experiences recently. It helps that I hardly ever have to contact them, but based in my last experience a while ago, I dread having to do so