- Mar 24, 2012
Very good customer service. Very quick solution to the one problem I had with Vumatel.
Hi @Cursed_SX, apologies about that. We will definitely do better next time . Thanks for the feedback.Been with Axxess for years. Everything's been excellent! Only issues I've ever experienced is shitty ADSL lines from Telkom, Fibre not being available. And recently the Axxess online chat, the operator was not professional, sarcastic and not providing assistance. But that was a minor inconvenience. Other than that I would still recommend Axxess.
Welcome to the Axxess Family @rustymh, please do PM me your account details so I can assist with the MTN SIM.Just switched all my websites to Axxess for certain features. Would have tried their fibre packages if I had coverage.
Their customer service not the fastest though.
Maybe Axxess can to better in the mobile category. Tried switching a mtn sim to use their services but unsuccessful.
Hi @PurSpyk!!, please PM me your physical address so I may look into this.Current use Axxess for my ADSL, want to move to fibre, and both Octotel and Frogfoot have connection boxes outside my house, but on the Axxess website, I can only select Frogfoot, why? Your site also still lists an AUP when ordering, but you say unthrottled, unshaped etc?
This is thankfully a thing of the past now. Got an email yesterday saying it's been done away with and they only have unshaped uncapped fibre services now. I think it's a big win for themAnd please explain the difference between home uncapped and home uncapped premium on fibre in non marketing speak. I can't see a difference except the optimized for streaming addition to "premium" which can only mean they are throttling the base service to enable a R300 surcharge for "streaming" capability.
I saw that.This is thankfully a thing of the past now. Got an email yesterday saying it's been done away with and they only have unshaped uncapped fibre services now. I think it's a big win for them
Hi @skillet, I am looking into this and I will revert via the ticket logged.