Telkom LTE in the industrial area where I work is gradually showing signs of improvement to what wasn't bad to start off with. Businesses are likely switching over to fibre leaving me the LTE broadband for myself! I've never really had bad experience with Telkom, but their fibre deals aren't as good as some other ISPs, so for now, Telkom LTE is mine!
Got a request from Telkom (Openserve) to install fiber at our complex. After I followed up twice to understand when they would like to install and general logistics, Openserve didn’t respond. Left it there, as we already had Vuma, but having an alternative would have been good.
Telkom LTE was great for the last 2 year's. Now it Seems they have over subscribed. My download speed drops to under 2mbps in the evenings. Seriously unusable at night. I'm not sure who or how to complain to Telkom to get something done about it.. sad...
Bundled offers are generally very good value for money. ADSL related issues are few and far between which is great but the people that tend to the faults are generally incompetent and the billing department can be a nightmare at times (doesn't happen often but I've been billed for a Business Uncapped ADSL account when we have a home account on occasion)
Okay right the data bundles are very cheap and friendly meaning lasts longer than other networks but it doesn’t cover the area Dennilton 5morgan so I’m struggling around the area I had to drive to Groblersdal 35km which is the nearest town to utilize my data bundles otherwise, I wish they could fix this then I enjoy my subscription permanently. Thanks
Service is generally meh. Worst of all in the suburb I live in "Merrivale, Howick, KwaZulu-Natal" if the power goes off so does our internet and telephone lines, even though we have a diesel generator. Apparently upon asking why my family cant make calls Telkom said that their Merrivale station batteries are too expensive to replace, so it stays un-operational. So if me or my family is in an emergency situation at home without a cellphone then we have no means of getting in contact with emergency services. It baffles me that something like a telephone line goes down during load shedding / power outage.
Telkom Internet: as a ISP is like a roller coaster ride. The high is when it work 100% is great but like a roller coaster you are only on top for a short time. The low is terrible, slow not loading web pages but speed test runs like a train full steam.
It's great value for money. Call centre is a headache if you have a problem though - It's common to wait 30 mins or longer to speak to an operator or agent. Billing is okay if you have a debit order. Line faults and internet faults are generally resolved quickly if you PM TelkomZA here.
Wish I knew who to contact at Telkom LTE with external aerial 8 mbps at 6 in the morning and down to 5 and sometimes less in the evening. Can't download DSTV in HD quality only SQ. Have contacted faults on numerous occasions set routed\r to manual 4G and Telkom