LTE subscription, good price, o/k speed for my needs, lower cost for top-up data than other ISP's, debit order payment- no problems.
Cons, I don't think you can do Gaming nor stream movies, I don't do those- downloads music videos- o/k.
QUALITY OF SERVICE IS EXTREMELY POOR, THE BILLING IS POSSIBLY WORSE AND THEY WASTE PAPER......6 PAGES TO MY ACCOUNT, ONLY THE FIRST PAGE IS MY ACCOUNT ...THE REST IS RUBBISH .........THINK OF THE ENVIRONMENT!!!!!!
Value for money 2/5
Network quality 4.5/5
General service 1/5
Telkom is very quick when you eventually get a fault notification in.
Telkom is the worst when you want to change or upgrade. Why do you have to call the dreaded number and wait for hours if you get answered at all.
There should be a law if you can apply online you should be able to cancel, amend or upgrade online.
4/5 - 10Mbps uncapped ADSL ... I will give you your fifth star when you offer me fibre or 40Mbps VDSL.
Very happy with them since I moved back from Afrihost. Very happy with their online service and resolved all my issues.
Had only excellent service from Telkom technicians when with moving a business line to our residential address (different line to ADSL). They even moved the line on the date they agreed without impact our business relocation.
It seems that very few people so far know that "Telkom Internet" is the retail (mainly) fixed-line ISP, that would be an equivalent to e.g. Afrihost when MTN owned them, or Vox (vs Frogfoot). This should not be used to complain about an ADSL line itself (just as you wouldn't complain about Afrihost's ADSL line stability or Vox etc.).
It's rated like that because Telkom is both my ISP and my access provider. The local exchange is oversold and my actual throughput drops to around 10Mbps during the day on a 20Mbps line. The copper is degrading, and fibre isn't on the horizon for me, despite being willing to pay extra for it. When it comes to using the internet, there is a hit to Netflix streaming quality during peak times, most noticeably when the stream is starting. Stability is, however, decent overall. Minor hiccups experienced include authentication servers going down, DNS issues, and the occasional international access issue. I'm happy with Telkom as an ISP. I'm not happy with them as an access provider.
Telkom frustrates me as they advertise services that they cannot provide (LTE & 3G), you only find this out when you are already signed up. Internet speed vary from 0 - 51 b/s and changes by the second.