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Please Rate Telkom Internet
- Thread starter rpm
- Start date
With regards to pricing on their FTTH - great value.
The service of their FTTH.... I don't even think there is a word to describe how pathetic it is...
Logged a fault, yet again, when calling back to eventually find out what is happening regarding the fault, the phone was slammed, yes, SLAMMED, down in my ear....
Its been 3 weeks now and still they are refusing to give me any update on the fault. Cant wait for the contract term to end so that I can have another big struggle to have it cancelled.
The service of their FTTH.... I don't even think there is a word to describe how pathetic it is...
Logged a fault, yet again, when calling back to eventually find out what is happening regarding the fault, the phone was slammed, yes, SLAMMED, down in my ear....
Its been 3 weeks now and still they are refusing to give me any update on the fault. Cant wait for the contract term to end so that I can have another big struggle to have it cancelled.
Value for money 2/5
Network quality 4.5/5
General service 1/5
Telkom is very quick when you eventually get a fault notification in.
Telkom is the worst when you want to change or upgrade. Why do you have to call the dreaded number and wait for hours if you get answered at all.
There should be a law if you can apply online you should be able to cancel, amend or upgrade online.
Network quality 4.5/5
General service 1/5
Telkom is very quick when you eventually get a fault notification in.
Telkom is the worst when you want to change or upgrade. Why do you have to call the dreaded number and wait for hours if you get answered at all.
There should be a law if you can apply online you should be able to cancel, amend or upgrade online.
- Joined
- Jun 21, 2008
- Messages
- 13,383
4/5 - 10Mbps uncapped ADSL ... I will give you your fifth star when you offer me fibre or 40Mbps VDSL.
Very happy with them since I moved back from Afrihost. Very happy with their online service and resolved all my issues.
Had only excellent service from Telkom technicians when with moving a business line to our residential address (different line to ADSL). They even moved the line on the date they agreed without impact our business relocation.
Very happy with them since I moved back from Afrihost. Very happy with their online service and resolved all my issues.
Had only excellent service from Telkom technicians when with moving a business line to our residential address (different line to ADSL). They even moved the line on the date they agreed without impact our business relocation.
It seems that very few people so far know that "Telkom Internet" is the retail (mainly) fixed-line ISP, that would be an equivalent to e.g. Afrihost when MTN owned them, or Vox (vs Frogfoot). This should not be used to complain about an ADSL line itself (just as you wouldn't complain about Afrihost's ADSL line stability or Vox etc.).
Notice that Vumatel, MTN, and Vodacom are missing here? They are other companies offering last-mile fixed-line infrastructure. The peers here are (if you look at the top of the page): "Please Rate Your ISP – Telkom Internet | MWEB | Afrihost | Axxess | Webafrica | Cybersmart | Cool Ideas | Internet Solutions | Vox"
Telkom Internet does have a limited mobile internet offering, the SIMs that can be linked to Telkom Internet accounts.
However, there isn't really an "LTE package" or "LTE subscription", so if you're rating that, you've come to the wrong place ...
Off-topic here ...
Off-topic here ...
Off-topic here ....
Off-topic here ...
Notice that Vumatel, MTN, and Vodacom are missing here? They are other companies offering last-mile fixed-line infrastructure. The peers here are (if you look at the top of the page): "Please Rate Your ISP – Telkom Internet | MWEB | Afrihost | Axxess | Webafrica | Cybersmart | Cool Ideas | Internet Solutions | Vox"
Telkom Internet does have a limited mobile internet offering, the SIMs that can be linked to Telkom Internet accounts.
However, there isn't really an "LTE package" or "LTE subscription", so if you're rating that, you've come to the wrong place ...
Off-topic here ...
Off-topic here ...
Off-topic here ....
Off-topic here ...
- Joined
- Apr 1, 2010
- Messages
- 4,223
Telkom Internet 3/5
It's rated like that because Telkom is both my ISP and my access provider. The local exchange is oversold and my actual throughput drops to around 10Mbps during the day on a 20Mbps line. The copper is degrading, and fibre isn't on the horizon for me, despite being willing to pay extra for it. When it comes to using the internet, there is a hit to Netflix streaming quality during peak times, most noticeably when the stream is starting. Stability is, however, decent overall. Minor hiccups experienced include authentication servers going down, DNS issues, and the occasional international access issue. I'm happy with Telkom as an ISP. I'm not happy with them as an access provider.
20Mbps ADSL
It's rated like that because Telkom is both my ISP and my access provider. The local exchange is oversold and my actual throughput drops to around 10Mbps during the day on a 20Mbps line. The copper is degrading, and fibre isn't on the horizon for me, despite being willing to pay extra for it. When it comes to using the internet, there is a hit to Netflix streaming quality during peak times, most noticeably when the stream is starting. Stability is, however, decent overall. Minor hiccups experienced include authentication servers going down, DNS issues, and the occasional international access issue. I'm happy with Telkom as an ISP. I'm not happy with them as an access provider.
20Mbps ADSL