Please Rate Telkom

Rate Telkom, based on value-for-money, network quality, and general service satisfaction.

  • Excellent

    Votes: 71 20.0%

  • Good

    Votes: 128 36.1%

  • Average

    Votes: 71 20.0%

  • Poor

    Votes: 36 10.1%

  • Pathetic

    Votes: 49 13.8%
  • Total voters
    355
I had a LTE contract with telkom because what they where offering was at that time the best coverage and price in my area. When that contract was up I moved to ADSL. With the bundle contract I have with them I find it value for money. (It is actually cheaper than the next leading competitor in my area if you take the line rental and installation etc. into account)
However when streaming it does buffer a bit but not all the time (say 97% time it doesn't). But I am honestly very happy with the product/service
 
We have been trying to upgrade from a 4 mbps line to 10 mbps line from last year .

Some ladies came to my office and I filled in a form for a special . Her number does not even exist anymore.

The line keeps having interuptions. We have to keep rebooting our do broadband . Online movies buffer a lot.
 
I am quite satisfied with my service thus far. Iv been on a 10mbps uncapped for the past two years now, I'm +- 350 meters away from the MSAN cabinet so I attain close to the promised 10mbps most of the time. The only schlep is that Telkom no longer replace the backup batteries in the cabinet due to constant theft, so if the AC is off & affecting the street that the cabinet is in , then I'm also left without service.
 
Their FUP on the uncapped account is too restrictive. Would like much higher limits than currently in place.
 
I can honestly say , since i have signed up with Telkom , i have not have problems at all , i do the normal surfing , downloading and streaming via my smart tv , so to be honest , i am more than happy with them .
 
Telkom ADSL is very reliable and doesn't go down very often. When it does, it usually comes back within a few hours even if not reported. Lately my bandwidth seems to be going down more rapidly without any reason.
 
Telkom LTE has become very unrealiable at night. Throughput drops to zero quite often now and the only feedback is , "Oh we busy doing upgrades".
 
Telkom's customer service is excellent. Any calls I have logged have always been dealt with timeously. My 10mbs ADSL line runs at optimal speed 99% of the time. However my big gripe at the moment is that I cannot upgrade the speed anymore than I already have. There is also no fibre available in my area (Primrose East, Germiston) and there is no indication from Telkom of any plans to make fibre available in the near future. In fact technicians I have spoken to have indicated that fibre is probably 5 years away in my area. That seems absurd!
 
Uncapped LTE.

Value for money remains unrivaled.

No real issues. Several months now without any downtime. Although the speeds have gotten slower, it still plenty fast.

Am improvement would be the introduction of a midnight-5am unlimited P2P slot. Or, increase the current 50gb FUP.
 
Currently on Telkom ADSL 10mb Unlimited package. The FUP is one of the best on the market currently. The price of this product is competitive.
 
As far as the technical service of my ADSL is concerned it works perfectly as advertised and very well at that.
Where Telkom fails is the "Telkom Shop support"...... over the years I've realised there are 2 versions of this at least...
1. Technically proficient and able to do technical changes from the shop (Gateway branch for Example)
2. A shop with marketing/commision based staff that have no idea of technical changes (and if you're not interested in a new product, they won't be bothered) (Durban Musgrave branch is such a case)
 
I have no mayor problems - download speed is sometimes a "pain" - usually when you are in a hurry.
We will be moving to the Eastern Cape shortly where I know TELKOM as an ISP is very bad - hopefully you will consider upgrading the service there
 
Two years ago I had ADSL and landline with Telkom which worked very seldom. One day the line went dead and stayed dead for four months. Despite repeated reporting line out of order, no one ever came to fix the line. Out of desperation I cancelled the services.

But the invoices and demand for payments kept coming every month for more than a year. Then the invoices stopped and the harassment on my cell phone started. They phone me at least three times a day, anytime day or night, demanding to pay for something which doesn’t even exist.

I even visited one of their branches and showed them all the documents; the day of cancelation, reply from them that they received cancellation documents, invoices which I paid, statements which indicate zero balance up to date of cancelation. I even paid for four months when the phone wasn’t working. So day owe me four months payments.

But to no avail. It’s impossible to talk to a braindead. The harassment calls keep coming as usual.
 
rpm said:
We are doing a forum survey on how happy subscribers are with their ISP, and it will be great if you can rate Telkom based on value-for-money, network quality, and general service satisfaction.

Also please tell us what Telkom does well, and where they can improve, by positing in this thread.
Click to expand...

Telkom consists of two separate entities - Telkom Mobile (GPRS) and Telkom Landline for ADSL/VDSL (fibre) services, I assume your survey is in regard of the latter? Secondly, the survey is not about billing disputes and the like which has nothing to do with fibre service related user satisfaction? Also, there is no real relevance between administrative issues and the user experience of their fibre based service. It is rather unclear what exactly is to be determined by the survey? There is plenty of room for assumptions which are bound to skew the surve results.

Cavette
 
Vuma installed my Fibre line on the 06/02/2019. TELKOM still hasn't activated the fibre on their side?? I've phoned, emailed, Twittered but no luck! What a F#@%kup, these jokers couldn't fight their way out of a wet paper bag.
The sad thing is when you do finally get through to them, there's no sense of urgency at all? What have i got myself into.
 
rpm said:
We are doing a forum survey on how happy subscribers are with their ISP, and it will be great if you can rate Telkom based on value-for-money, network quality, and general service satisfaction.

Also please tell us what Telkom does well, and where they can improve, by positing in this thread.
Click to expand...

Value for money is great as I have a 40GB Wi-Fi deal for R199 which is excellent. Network Quality is good had down time now and then. General Service Satisfaction its average. Customer care can definitely improve as at this moment its non existent, you can never get thru to a consultant if calling the call center and don't get me started when you want to cancel your contract at the end of the 24 month period has ran out. As I have struggled to cancel my cellphone contract with them. I have another contract coming to an end and dreading it already.
Why is the cancellation process so difficult, when its reaches your 24 months shouldn't it cancel automatically, why all this red tape to get it cancelled. Make it simpler please.
 
I am paying for a 4mbps ADSL but the speed only goes till about 1,05 mbps. see below two tests I've run. Al;so no fibre network in our area

Ping67ms
Download1.05Mbps
Upload0.40Mbps
Telkom Internet

Ping71ms
Download1.04MbpsUpload
0.42Mbps
Telkom Internet
 
We asked for our ADSL line to be moved to our new address in June 2018.
They can not give us service at our new address and no one at telkom knows how to cancel the order to relocate our line.......... so they can not supply or cancel it, we have been paying for this service for 8 months and have more than 60 referance numbers and spoken to so many supervisors that all promised to resolve to problem.

That is what you call great service!!!!!
 
Geoff.D said:
There are two issues I wish Telkom would address.
First, the almost complete lack of REAL customer support, especially regarding access to TECHNICAL SUPPORT for advanced customers.
Second, SORT out the BSS issues regarding applications, cancellations, and changes to subscriptions!
Click to expand...

^^ This +1 .
Openserve FTTH Installation technician was great. No downtime but disconnection issues for 2 weeks afterwards when fibre speed upgrade subscription change caused ‘system issues’.

Oh, and our Telkom mailbox was wiped in the process. Address unchanged but mailbox was replaced blank, they couldn't retrieve it.

All good otherwise. Fibre service faultless for 18 mths since above.
 
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