Please Rate Telkom

Rate Telkom, based on value-for-money, network quality, and support.

  • Excellent

    Votes: 104 17.9%
  • Good

    Votes: 222 38.2%
  • Fair

    Votes: 110 18.9%
  • Poor

    Votes: 55 9.5%
  • Pathetic

    Votes: 90 15.5%

  • Total voters
    581

ouman430

Active Member
Joined
Nov 2, 2016
Messages
58
We are doing a survey on how happy subscribers are with their ISP, and it will be great if you can rate Telkom based on value-for-money, network quality, support, and general service satisfaction.

Also please tell us what Telkom does well, and where they can improve, by positing in this thread.
 

Raleigh

New Member
Joined
Dec 23, 2018
Messages
3
If only Telkom will broadcast problems on their system. I almost wrecked my PC because I could not receive or send e-mails only to find out 2 days later the problem was on Telkom's system.
 

ouman430

Active Member
Joined
Nov 2, 2016
Messages
58
Can not complain too much. Speed is so slow but have always have been helped . Fibre soon..yay
 

arkonis

New Member
Joined
Oct 14, 2005
Messages
7
Telkom account services and the web desktop used to monitor usages is extremely poor. This pulls down my vote to fair. If this was improved them my vote would increase them 1 or two notches up.
 

Tripp1000

New Member
Joined
May 1, 2017
Messages
7
Telkom has always given me excellent service, great package with Vumatel fibre , good value for money and extremely reliable. 5 stars from me
 

Spizz

Goat Botherer
Joined
Jan 19, 2009
Messages
24,376
I can't complain too much. 20mbps VDSL and I live right on the edge of town. Streaming and gaming usually fine and anytime I've had a problem the help line have been quick to respond.
 

Pdaniels

New Member
Joined
Jul 6, 2019
Messages
1
I moved everything to telkom. The service I receive is fine. Reasonable rates as well. But in my area we receive only 2mps, very slow. No fiber yet.
 

Gary63

New Member
Joined
Jun 10, 2019
Messages
4
Telkom has been fine for the past 3 years. Only issue I have is that the LTE speed drops to less than 50% of what it should been from around 19:00 to 05:00 the next morning. Other than that, its fine during the day.
 

oscalot

New Member
Joined
Mar 7, 2012
Messages
3
I have regular contact with support staff from various ISP's and my experience with Telkom is as follows:
1) They are 95% keen and friendly, BUT:
2) lack the tech skills
3) As a caller you have a 75% chance that each agent has a different opinion/diagnosis to the previous one
4) They lack the holistic IT understanding required for this type of field. A troubleshooting list is not the answer
5) The escalation process is probably the worst. The agent would like to help but is let down by the next level they pass you on to
6) Their support system does not allow them to merge multiple issues from one customer into one, if it is actually related.
7) They lack a more senior, technically reliable and more advanced team geared to assist the level 1 support structure. (very poor escalation structure)
8) I ask question number 7 to all Telkom staff and 99% have agreed wholeheartedly with me. They feel abandoned by their management and feel that their system is the cause that they are left to face the angry and frustrated customers without being able to help much. Point 4 above comes into play here...

10/10 for trying (great marketing, packages, value)
3/10 for ability in carrying out their marketing and technical strategy
 

BigAl-sa

Executive Member
Joined
Dec 26, 2006
Messages
6,318
with the uncapped telkom fibre account I have, I get 2GB of free mobile data and unlimited telkom to telkom calls. this is worth a lot more than one realizes, especially with most big companies' attitudes (including telkom), that it's close to impossible to talk to a real person when you phone in.
 

krugerable

Well-Known Member
Joined
Nov 14, 2013
Messages
327
Reliable, consistent. I have few incidents to report over the past 6 years where they were down.
 

xcpointx

Well-Known Member
Joined
Oct 22, 2006
Messages
102
LTE-A in Claremont, Cape Town is lightning fast! 90mbps consistent download on local servers.
 

BigL

New Member
Joined
Jan 30, 2018
Messages
2
I have been with Telkom from the time of dial-up, but their roll out of LTE and fibre is too slow thus I'm still stuck on up to 4 MB ADSL. I really have no use for the landline anymore.
 

TMM

Expert Member
Joined
Jun 9, 2011
Messages
1,537
I have had little problem with reliability, consistency and the packages offered seem to be fair (although I object to often the only option given is being forced to take on a 24-month contract to upgrade)
I still struggle when trying to get attention for admin-style problems and queries.
 

bruinou

Well-Known Member
Joined
Nov 9, 2016
Messages
321
Speeds are good, customer service is ok but they need to get a dedicated call center for interior and mobile.
 
Joined
Sep 16, 2015
Messages
14
No network is perfect, I've had issues with a number of service providers all for different reasons.

Based on the criteria above,
Value for money - Good
Network Quality - Ok
Support - Needs improvement

I think telkom should improve the rollout for FIBRE in all areas.
I've heard that if your adsl copper lines are stolen they are not replacing it, so you will be switched to LTE, which to me is a load of crap.

I want FIBRE, but apparently my area isnt classed as an area that can afford it, which i dont get because almost every 2nd home has ADSL and i know many people buying 1gb of data at a time for R100... we all know that doesnt last.

Telkom invest in the fibre infrastructure even in the low income areas, its an untapped market!
 

PAYBACK

Expert Member
Joined
Aug 5, 2003
Messages
1,038
Home (ADSL) has it’s seasonal issues due to bad infrastructure which I’m hopping will accelerate FTH in my area. Have just added 2 TELKOM FREEME 20GB lines after cancelling my MTN contracts. Will also migrate my last MTN contract in December. More than satisfied with mobile offering. Can’t beat value.
 

MuhammadM

Active Member
Joined
Oct 10, 2017
Messages
33
They need to improve the network quality, ever since they switched to vodacom the signal and LTE connectivity is poor
 

Kumba

New Member
Joined
Nov 15, 2018
Messages
5
I have 10mb uncapped fibre & fortunately have not had problems with line speed.Only once out of possibly four occasions when I experienced connectivity issues. which arose from power outages,I had to resort to closing a call in utter frustration as the agent was utterly unable to express herself clearly & understanderbly.My follow up call saw the problem resolved in a few minutes.I have found that the support staff apart from the abovementioned to be polite & knowledgeable
 
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